BC
Bank Call International
Unclaimed Business
BC
Bank Call International
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGB
Gé Breytenbach
1 reviews | Active since Jan 2020
23 Dec 2021, 13:14
Unprofessional and rude
Got a call from this company refusing to give me any clarity on what they do. Asking what it is about and just refuse details of what this company is about.
Helpful (0)
|Replies (0)GB
Gé Breytenbach
1 reviews | Active since Jan 2020
23 Dec 2021, 13:14
Unprofessional and rude
Got a call from this company refusing to give me any clarity on what they do. Asking what it is about and just refuse details of what this company is about.
0
Replies (0)PS
Precious S
1 reviews | Active since Jan 2020
2 Nov 2017, 10:15
bank refuse to reserve back money that was wrongly transferred to someone
I was sent to send money to someone's bank account and once I have done that I should call the numbers I was given to let the person whom has deposited the money into the account. Then I only thought since I bank with captitec bank then I should rather do a cell phone banking transfer instead of going to the branch. I did transfer the money and only to find out the account doesn't correspond with the one I was given but the cell phone was correct. Then I called the help line but they failed to assist me up until my airtime finished. Then later on I was informed by the person that sent me to deposit the money that the person has passed away. In the morning I went to the bank to report and the consultant called the head office then explained what happened. Then they said to me they will contact me after 3 working days. Then on Monday a lady called me then told me that they have investigated then the outcome was that they can't refund me cause they can't get authority from the account holder to say they should refund. Then I explained but still the lady went on to say they can't do anything and that I have lost my money. Then I told her that since I bank with them it means my money is not safe cause something like this can happen anytime. Then she interrupted me while I was speaking she was busy reading and then says she will reactor cell phone banking rules and didn't give me a chance then hang up the phone. I called again then I was transferred to her then she said she can't help me any further she has closed my cause and that I knew this person has passed away. So I really need my money back. Please help
Helpful (0)
|Replies (0)PS
Precious S
1 reviews | Active since Jan 2020
2 Nov 2017, 10:15
bank refuse to reserve back money that was wrongly transferred to someone
I was sent to send money to someone's bank account and once I have done that I should call the numbers I was given to let the person whom has deposited the money into the account. Then I only thought since I bank with captitec bank then I should rather do a cell phone banking transfer instead of going to the branch. I did transfer the money and only to find out the account doesn't correspond with the one I was given but the cell phone was correct. Then I called the help line but they failed to assist me up until my airtime finished. Then later on I was informed by the person that sent me to deposit the money that the person has passed away. In the morning I went to the bank to report and the consultant called the head office then explained what happened. Then they said to me they will contact me after 3 working days. Then on Monday a lady called me then told me that they have investigated then the outcome was that they can't refund me cause they can't get authority from the account holder to say they should refund. Then I explained but still the lady went on to say they can't do anything and that I have lost my money. Then I told her that since I bank with them it means my money is not safe cause something like this can happen anytime. Then she interrupted me while I was speaking she was busy reading and then says she will reactor cell phone banking rules and didn't give me a chance then hang up the phone. I called again then I was transferred to her then she said she can't help me any further she has closed my cause and that I knew this person has passed away. So I really need my money back. Please help
0
Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
5 May 2015, 09:27
EXTREMELY UNPROFESSIONAL
We received a call from a representative of Bank Call International (+27 11 271 7013) who wanted to speak to one of our employees. Understanding that he was transferred to the call centre, i requested that he contact her on her mobile number, he then hung up. On calling back, he was transferred to my direct line and I proceeded to tell him the same thing. When i requested to speak to either his supervisor/team leader or manager, he once again hung up.<br> <br> This company states that it is a tracing company for NEDBANK. If this is the type of company that NEDBANK associates itself with, I surely will be taking my business elsewhere.
Helpful (0)
|Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
5 May 2015, 09:27
EXTREMELY UNPROFESSIONAL
We received a call from a representative of Bank Call International (+27 11 271 7013) who wanted to speak to one of our employees. Understanding that he was transferred to the call centre, i requested that he contact her on her mobile number, he then hung up. On calling back, he was transferred to my direct line and I proceeded to tell him the same thing. When i requested to speak to either his supervisor/team leader or manager, he once again hung up.<br> <br> This company states that it is a tracing company for NEDBANK. If this is the type of company that NEDBANK associates itself with, I surely will be taking my business elsewhere.
0
Replies (0)