Extremely Disappointed with Bank Zero – Unresponsive and Unfair

I am beyond frustrated with Bank Zero. They have locked my account and frozen my funds without any clear explanation or proper support. When they requested proof of income, I submitted all the required documents and clearly explained that I am a trader on Binance and not formally employed.

Despite my transparency, Bank Zero has been completely unhelpful and unresponsive. It's been days and I have received no feedback, no updates – nothing. Meanwhile, my funds are still locked, and I am unable to access my own money.

If Bank Zero does not support traders or non-traditional income earners, they should state that clearly upfront instead of wasting people's time and holding their funds hostage. At this point, I just want my account closed and my money returned.

This is not how a modern, customer-focused bank should operate. Very disappointed and would not recommend Bank Zero to anyone who values proper service and access to their own money.