BH
Bassas Hardware
Unclaimed Business
BH
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Thandeka R
1 reviews | Active since Jan 2020
31 Oct 2024, 12:43
Poor service
There service is very poor….they deliver short items..when u phone them to asking when you going to get ur thing they will make u hold the line for long..after that they will tell you they will get back to you…and never get back to you
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Thandeka R
1 reviews | Active since Jan 2020
31 Oct 2024, 12:43
Poor service
There service is very poor….they deliver short items..when u phone them to asking when you going to get ur thing they will make u hold the line for long..after that they will tell you they will get back to you…and never get back to you
0
Replies (0)TK
Thule K
1 reviews | Active since Jan 2020
20 Jun 2024, 12:02
Disgusting experience!!!
Zhane from Bassa's Hardware Inanda Road at the Tile Shop needs some serious professional development in customer care. I asked him on WhatsApp if they had a clear glass shower door (I also shared the picture) and he said yes and it's R1500. When I got there, he **** and stated that they he never told me such, while I had proof on WhatsApp. Instead of him apologising, he was so rude/disrespectful towards me when I tried to make him own up to his lack of good customer service. The manager (Ahmed or Mahommed) in the main shop didn't help much as he just brushed me off and apologised on Zhane's behalf and never called him to speak to me. That was a horrible experience from Bassas, after so many years of buying from there, still utterly disgusted.
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Thule K
1 reviews | Active since Jan 2020
20 Jun 2024, 12:02
Disgusting experience!!!
Zhane from Bassa's Hardware Inanda Road at the Tile Shop needs some serious professional development in customer care. I asked him on WhatsApp if they had a clear glass shower door (I also shared the picture) and he said yes and it's R1500. When I got there, he **** and stated that they he never told me such, while I had proof on WhatsApp. Instead of him apologising, he was so rude/disrespectful towards me when I tried to make him own up to his lack of good customer service. The manager (Ahmed or Mahommed) in the main shop didn't help much as he just brushed me off and apologised on Zhane's behalf and never called him to speak to me. That was a horrible experience from Bassas, after so many years of buying from there, still utterly disgusted.
0
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Cindy D
1 reviews | Active since Jan 2020
22 Feb 2023, 16:57
Miss S Dlomo
I am currently building and I've been supporting bassas Hardware for quite some time now last week 17 February i bought material with electricity cables 50m and 20m the delivery guys sent 20mx2 i went to bassas and showed them the picture of what was delivered they told me they still haven't had the time to check the cameras i need my refund it been almost a week now i need to buy more material.
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Cindy D
1 reviews | Active since Jan 2020
22 Feb 2023, 16:57
Miss S Dlomo
I am currently building and I've been supporting bassas Hardware for quite some time now last week 17 February i bought material with electricity cables 50m and 20m the delivery guys sent 20mx2 i went to bassas and showed them the picture of what was delivered they told me they still haven't had the time to check the cameras i need my refund it been almost a week now i need to buy more material.
0
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mo J
1 reviews | Active since Jan 2020
3 Jun 2022, 10:11
bad service, once paid they pretend like they dont know you
horrible staff, driver refused to offload until we had giving him a proof of payment and once we had done he spend time wasting and still had not offloaded the sand there after he just left saying that he was unable to offload the sand. this is the first and last time i will buy building materials from these money hungry extortionist bassa newlands and the staff are not co operative at all. i recommend that mr bassa hire new customer orientated staff instead of just chancing repeate business
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mo J
1 reviews | Active since Jan 2020
3 Jun 2022, 10:11
bad service, once paid they pretend like they dont know you
horrible staff, driver refused to offload until we had giving him a proof of payment and once we had done he spend time wasting and still had not offloaded the sand there after he just left saying that he was unable to offload the sand. this is the first and last time i will buy building materials from these money hungry extortionist bassa newlands and the staff are not co operative at all. i recommend that mr bassa hire new customer orientated staff instead of just chancing repeate business
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Replies (0)NM
Novita M
1 reviews | Active since Jan 2020
23 Aug 2021, 10:50
Bassas Hardware, sifted or unsifted
I am absolutely disappointed with Bassas Hardware Durban, I purchased Plaster sand from them and the quality was absolutely pathetic. I delt with one of their workers named DeAndre and she assisted me with my order, I spent over R4000 and I'm not happy. The Plaster sand is dirty and has stones in it, Only today when I called to complain today about it was I informed that I didn't ask for sifted Plaster sand so the sand I got Plaster sand that was unsifted, apparently I had to ask for sifted sand because Plaster sand is sold unsifted. I spoke to many hardwares and they never ever asked me if I wanted sifted or unsifted Plaster sand. I'm really disappointed because I'm sure after they were badly effected by the recent looting they would ensure their clients are happy and do their best to retain a client. Well this was my first and will be my last purchase
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Novita M
1 reviews | Active since Jan 2020
23 Aug 2021, 10:50
Bassas Hardware, sifted or unsifted
I am absolutely disappointed with Bassas Hardware Durban, I purchased Plaster sand from them and the quality was absolutely pathetic. I delt with one of their workers named DeAndre and she assisted me with my order, I spent over R4000 and I'm not happy. The Plaster sand is dirty and has stones in it, Only today when I called to complain today about it was I informed that I didn't ask for sifted Plaster sand so the sand I got Plaster sand that was unsifted, apparently I had to ask for sifted sand because Plaster sand is sold unsifted. I spoke to many hardwares and they never ever asked me if I wanted sifted or unsifted Plaster sand. I'm really disappointed because I'm sure after they were badly effected by the recent looting they would ensure their clients are happy and do their best to retain a client. Well this was my first and will be my last purchase
0
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Varsha R
1 reviews | Active since Jan 2020
30 May 2021, 14:24
Rogues
On the 13 May 2021 I went to Bassas at 920 Inanda Road, Newlands and purchased building material to the value of R24005.84 which included a Kwikot geyser and everything was for delivery. When I got the quote, it was a list of the items I asked for and a final figure at the bottom. None of the larger items were shown to me. It was meant to be one delivery that afternoon but they sent the items in 2 deliveries over 2 days. When the driver Noelan arrived with the geyser, I asked him if everything was there for the geyser and he assured me it was. The driver and his assistant offloaded the geyser and placed it in The room where it stayed until it was to be used. When the roof was brought and placed, the builder saw that the space between the truss was too narrow, the geyser will not fit and decided to connect directly to the main building. I immediately contacted Bassas to return the geyser as it had been unopened and I could not use it. The owner Ahmed first refused to take it back but the said I could bring it in as long as its not opened and I have the purchase slip. I borrowed a bakkie and took the geyser the next day ( Saturday 29 May 2021). The guy came to take the geyser from the bakkie and immediately said, there's parts missing. I informed them, that is exactly how it was delivered and I was told everything is there. Junaid continued to take the geyser into the store and then did the paperwork. We were told to wait while they process it. A few minutes later they claim they cannot take the geyser back as The cap and book is missing so they won't be able to resell it. Needless to say a long wait for the driver , Noelan who did the delivery and an argument between myself and the man at Bassas started. The driver was first on his way from their store that was 5 minutes away then 30 minutes later he could not come then as he was busy with a client according to Ahmed, one of the owners. They had the audacity to ask me why did I buy the geyser in the first place as I told them I do not know what should be there and was assured by their driver everything was there. He claimed to have called Kwikot who said they will come and view the geyser at my house. He refused to take it back claiming we removed the cap and book. One of their employees said they never saw a book with it, another said this is what they do to everyone. He became indifferent and could not hear or see me after that. The geyser was R4250. Today, 30 May www I went to builders to have a look at what a Kwikot geyser is like and then came to know what cap is missing. I was told that cap is around R500 and they do not sell it but I could buy it at a smaller hardware store or find out from Kwikot themselves. Bassas doesn't show you large and sometimes even smaller items especially those that delivery is requested for, there's always excuses either making you wait indefinitely or the item is accross the road or another branch. If you were just given a list and don't know exactly what to look for in items such as a geyser these people will rob you. Especially when it is delivered, they seem to be sending reject items, taking out parts before sending or its done on route and they aware of it and just don't care. I would rather pay a bit more and deal with honest ethical people than Bassas. The public need to be aware of the kind of products and service you get from Bassas and then decide as there's a big chance it's going to cost the public a lot more in the long run
Helpful (0)
|Replies (0)VR
Varsha R
1 reviews | Active since Jan 2020
30 May 2021, 14:24
Rogues
On the 13 May 2021 I went to Bassas at 920 Inanda Road, Newlands and purchased building material to the value of R24005.84 which included a Kwikot geyser and everything was for delivery. When I got the quote, it was a list of the items I asked for and a final figure at the bottom. None of the larger items were shown to me. It was meant to be one delivery that afternoon but they sent the items in 2 deliveries over 2 days. When the driver Noelan arrived with the geyser, I asked him if everything was there for the geyser and he assured me it was. The driver and his assistant offloaded the geyser and placed it in The room where it stayed until it was to be used. When the roof was brought and placed, the builder saw that the space between the truss was too narrow, the geyser will not fit and decided to connect directly to the main building. I immediately contacted Bassas to return the geyser as it had been unopened and I could not use it. The owner Ahmed first refused to take it back but the said I could bring it in as long as its not opened and I have the purchase slip. I borrowed a bakkie and took the geyser the next day ( Saturday 29 May 2021). The guy came to take the geyser from the bakkie and immediately said, there's parts missing. I informed them, that is exactly how it was delivered and I was told everything is there. Junaid continued to take the geyser into the store and then did the paperwork. We were told to wait while they process it. A few minutes later they claim they cannot take the geyser back as The cap and book is missing so they won't be able to resell it. Needless to say a long wait for the driver , Noelan who did the delivery and an argument between myself and the man at Bassas started. The driver was first on his way from their store that was 5 minutes away then 30 minutes later he could not come then as he was busy with a client according to Ahmed, one of the owners. They had the audacity to ask me why did I buy the geyser in the first place as I told them I do not know what should be there and was assured by their driver everything was there. He claimed to have called Kwikot who said they will come and view the geyser at my house. He refused to take it back claiming we removed the cap and book. One of their employees said they never saw a book with it, another said this is what they do to everyone. He became indifferent and could not hear or see me after that. The geyser was R4250. Today, 30 May www I went to builders to have a look at what a Kwikot geyser is like and then came to know what cap is missing. I was told that cap is around R500 and they do not sell it but I could buy it at a smaller hardware store or find out from Kwikot themselves. Bassas doesn't show you large and sometimes even smaller items especially those that delivery is requested for, there's always excuses either making you wait indefinitely or the item is accross the road or another branch. If you were just given a list and don't know exactly what to look for in items such as a geyser these people will rob you. Especially when it is delivered, they seem to be sending reject items, taking out parts before sending or its done on route and they aware of it and just don't care. I would rather pay a bit more and deal with honest ethical people than Bassas. The public need to be aware of the kind of products and service you get from Bassas and then decide as there's a big chance it's going to cost the public a lot more in the long run
0
Replies (0)TM
Thobisile M
1 reviews | Active since Jan 2020
15 May 2021, 06:46
Delivery of goods
I would like a follow up with regards to invoice INV003-180418 for my blocks M200 for 250 units and M150 for 700 units. This is a matter of urgency. I sent my mother to enquire with regards to the matter to which she was insulted by the manger and kicked off the property and told by the manger to take the matter to my attorneys. Delivery has been paid for. What is going on? If the company does not have the materials I need why am I not getting a refund? Instead my mother gets insulted with slurs by the manged and is escorted off the property? Is this how clients are treated?
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Thobisile M
1 reviews | Active since Jan 2020
15 May 2021, 06:46
Delivery of goods
I would like a follow up with regards to invoice INV003-180418 for my blocks M200 for 250 units and M150 for 700 units. This is a matter of urgency. I sent my mother to enquire with regards to the matter to which she was insulted by the manger and kicked off the property and told by the manger to take the matter to my attorneys. Delivery has been paid for. What is going on? If the company does not have the materials I need why am I not getting a refund? Instead my mother gets insulted with slurs by the manged and is escorted off the property? Is this how clients are treated?
0
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Sabelisiwe N
1 reviews | Active since Jan 2020
6 Apr 2021, 12:27
Fail to follow covid regulations
Half of the staff at Bassa's hardware at Mayville Durban did not have masks.
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Sabelisiwe N
1 reviews | Active since Jan 2020
6 Apr 2021, 12:27
Fail to follow covid regulations
Half of the staff at Bassa's hardware at Mayville Durban did not have masks.
0
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