Battery Centre
Verified Business
|2|25 Reviews (last 12 months)|Responds in 453h 35m
Battery Centre
Verified Business
|2
25 Reviews (last 12 months)
Responds in 453h 35m
AI Review Summary
Based on recent customer reviews, Battery Centre receives sharply divided feedback shaped by warranty handling and branch-level service. A recurring theme is frustration with warranty claims being denied, refunds withheld, and batteries failing well within their guarantee period, with customers consistently mentioning poor follow-up from head office and complaints departments. Conversely, several customers highlight standout individual staff members who delivered fast, professional and genuinely helpful service, including quick replacements, on-site call-outs and courteous problem-solving. Experiences appear to vary significantly between branches rather than reflecting a uniform standard across the brand.
Performance(last 12 months):
Trustindex Rating
3.6Ranked In Automotive
#87Reply Time
453h 35mNPS Score
-53Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 588h 34m
TrustIndex
3.6
Ranking
#87
in Automotive
Reply Time
453h 35m
NPS Score
-53
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 588h 34m
Review Distribution
2|25 Reviews
Sep '25 - Aug '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
Nompumelelo H
1 reviews | Active since Jun 2023
14 May 2026, 10:04
Horrible customer service
Horrible customer service, my matter has not been resolved 2 months later
Helpful (0)
|Replies (1)NH
Nompumelelo H
1 reviews | Active since Jun 2023
14 May 2026, 10:04
Horrible customer service
Horrible customer service, my matter has not been resolved 2 months later
0
Replies (1)A
NH
Nompumelelo H
1 reviews | Active since Jun 2023
16 Apr 2026, 08:45
Bad Company, Horrible Service
Horrible service and horrible products, it’s a month later and I have not even received a single call from them.
Helpful (0)
|Replies (1)NH
Nompumelelo H
1 reviews | Active since Jun 2023
16 Apr 2026, 08:45
Bad Company, Horrible Service
Horrible service and horrible products, it’s a month later and I have not even received a single call from them.
0
Replies (1)NH
Nompumelelo H
1 reviews | Active since Jun 2023
8 Apr 2026, 04:27
Worst service and worst products
Worst service and worst products I bought a battery that gave me problems since day one, to a point that I thought something was wrong with my car, infact the shop also suggested that, I took it to an electrician and nothing was wrong, I bought a new battery from a different service provider, which works perfectly, when I returned their battery for my money back, they are refusing to refund me, telling me about warranties, what am I supposed to do with 2 batteries and secondly this was not my first battery from them, that gave me such hustle. I blonder want to use their brand and I will never ever refer anyone to them.
Helpful (0)
|Replies (2)NH
Nompumelelo H
1 reviews | Active since Jun 2023
8 Apr 2026, 04:27
Worst service and worst products
Worst service and worst products I bought a battery that gave me problems since day one, to a point that I thought something was wrong with my car, infact the shop also suggested that, I took it to an electrician and nothing was wrong, I bought a new battery from a different service provider, which works perfectly, when I returned their battery for my money back, they are refusing to refund me, telling me about warranties, what am I supposed to do with 2 batteries and secondly this was not my first battery from them, that gave me such hustle. I blonder want to use their brand and I will never ever refer anyone to them.
0
Replies (2)MS
Mduduzi S
1 reviews | Active since Apr 2026
7 Apr 2026, 14:02
Battery centre Witbank
Somebody please tell me if I’m crazy or what i bought a battery at battery centre witbank last year June and i was told it has a 18 month warranty, now it is giving me problems and they don’t want to take it back even though the purchase does reflect on my bank statement and the battery has their engraving, they claim they can’t help me cause i don’t have an invoice , is that fair or am i being entitled?
Helpful (0)
|Replies (1)MS
Mduduzi S
1 reviews | Active since Apr 2026
7 Apr 2026, 14:02
Battery centre Witbank
Somebody please tell me if I’m crazy or what i bought a battery at battery centre witbank last year June and i was told it has a 18 month warranty, now it is giving me problems and they don’t want to take it back even though the purchase does reflect on my bank statement and the battery has their engraving, they claim they can’t help me cause i don’t have an invoice , is that fair or am i being entitled?
0
Replies (1)RA
Rehaan A
1 reviews | Active since Nov 2009
4 Apr 2026, 12:34
First Battery Springfield.
3 April 2026 around 10am, highly frustrated with service from webuycars, i went to first battery in Kosi place. Vishkaar from Kosi place, springfield branch is the most helpful and genuine person i have ever dealt with, he assisted with an issue that he could have just dismissed but tried his best to help and he did. He assisted with a query of a battery ordered by webuycars springfield (who were of no help at all) because of Vishkaars excellent service, i managed to get myself sorted in time for my holiday. Well done brother, keep it up.
Helpful (0)
|Replies (1)RA
Rehaan A
1 reviews | Active since Nov 2009
4 Apr 2026, 12:34
First Battery Springfield.
3 April 2026 around 10am, highly frustrated with service from webuycars, i went to first battery in Kosi place. Vishkaar from Kosi place, springfield branch is the most helpful and genuine person i have ever dealt with, he assisted with an issue that he could have just dismissed but tried his best to help and he did. He assisted with a query of a battery ordered by webuycars springfield (who were of no help at all) because of Vishkaars excellent service, i managed to get myself sorted in time for my holiday. Well done brother, keep it up.
0
Replies (1)NH
Nompumelelo H
1 reviews | Active since Jun 2023
20 Mar 2026, 14:52
They sell Bad battery in the name of warranties knowing very well that they are problematic
I bought a brand new battery in November 2025, from battery centre Krugersdorp, I was in desperation situation, as I have returned the second hand one back to them several times already and they would boost/recharge every time. Long story short, with the new one giving me problems, I was advised to take my car to an electrician, the car was checked and it had no issues, because of work commitments I decided to buy another battery and return this one, today I made time to do so, and I am told that I can not be refunded, I no longer want to have products from the battery centre, what must I do with the battery that they want to give to me? because I already have a new one that’s fully functional. I want my refund and our relationship with this brand over.
Helpful (0)
|Replies (2)NH
Nompumelelo H
1 reviews | Active since Jun 2023
20 Mar 2026, 14:52
They sell Bad battery in the name of warranties knowing very well that they are problematic
I bought a brand new battery in November 2025, from battery centre Krugersdorp, I was in desperation situation, as I have returned the second hand one back to them several times already and they would boost/recharge every time. Long story short, with the new one giving me problems, I was advised to take my car to an electrician, the car was checked and it had no issues, because of work commitments I decided to buy another battery and return this one, today I made time to do so, and I am told that I can not be refunded, I no longer want to have products from the battery centre, what must I do with the battery that they want to give to me? because I already have a new one that’s fully functional. I want my refund and our relationship with this brand over.
0
Replies (2)kS
kimesh S
1 reviews | Active since Mar 2026
19 Mar 2026, 16:45
FIRST BATTERY CENTRE PMB CLEANS UP MESS MADE BY INFINITY BATTERIES PMB
First BATTERY CENTRE PMB HAD TO CLEAN UP THE MESS of Infinity Battery PMB I purchased a EXIDE BATTERY(costing R1400) from INFINITY BATTERY (18 Victoria Road PMB 3201) on the date 16 of april 2025, with a 2 year warranty. 10 months after purchase (20 Feb 26) I started experiencing issues with the battery, the next day(21st Feb & 22 Feb 26) my car refused to start. (23rd Feb 26)I took the battery back to the store "Infinity Battery". 2 salemans were there ,I presented my proof purchase and battery at front desk,I explained issues I faced with it .Theyrefused to test it because the battery to them looked swollen ,I asked them to show me were was it swollen ,the othr saleman quickly changed the topic saying they can't do anything and warranty is fallen off because the battery poles are 'damaged and broken', 'not in good condition'. They took a photo of my battery and said they are sending it to the person who 'passes credit' which was nonsense because led then i minute they said they cant do anything. I have persistently requested for the battery technician name & contact number as it has only been 10 months after purchase and the battery was not damaged NEITHER DID IT HAVE BROKEN POLES. The salesman rudely said he doesn't know the techican name and contact details ,any battery company should aleast know the technicians contact details for the battery they storing or Even have a direct line to manufacture rs of the batteries to process claims on warranty. I left store because they findly said they would "try to find the technician" After weeks of back and forth and countless of phone calls with more excuses as to why they cant test battery or give me another battery even though it was only 10 months after purchase, i had enough and took matters into my owns hands. I haD contacted EXIDE BATTERY HEADOFFICE in Johannesburg. Spoke to a lady by the name of Imbali and she was very helpful, she transfer me to THE regional manager of Exide Battery of KwaZulu-Natal Mr Wyne, TO MY SUPRISE he informed me That the company doesn't supply Exide batteries to "Infinity Battery" The only store MR Wyne supplies Exide Batteries to in Pietermaritzburg is First Battery Center.He told me to go to First Battery Center ,speak to Mr Kevin Palframan ,who he would let know I'm coming . I immediately went to Battery Center in pmb Mr Kevin was already waiting for me. Kevin thereafter asked me to leave the battery with him as he needs to put it on charge and see if the battery picks up charge. He informed me that the battery is in very good condition including the pole of the battery ,and no swelling THAT same evening I recieved a call from Kevin saying the battery hasn't even picked up charge. Within 2 days , on Friday 13 march 2026 the battery has been sent to the factory.On Tuesday the 17 march 2026 Mr Kevin call to inform me that the credit for my battery has been passed & l can through to pick up the new battery Mr wyne and MR Kevin was of extremely helpful & extremely professional
Helpful (0)
|Replies (1)kS
kimesh S
1 reviews | Active since Mar 2026
19 Mar 2026, 16:45
FIRST BATTERY CENTRE PMB CLEANS UP MESS MADE BY INFINITY BATTERIES PMB
First BATTERY CENTRE PMB HAD TO CLEAN UP THE MESS of Infinity Battery PMB I purchased a EXIDE BATTERY(costing R1400) from INFINITY BATTERY (18 Victoria Road PMB 3201) on the date 16 of april 2025, with a 2 year warranty. 10 months after purchase (20 Feb 26) I started experiencing issues with the battery, the next day(21st Feb & 22 Feb 26) my car refused to start. (23rd Feb 26)I took the battery back to the store "Infinity Battery". 2 salemans were there ,I presented my proof purchase and battery at front desk,I explained issues I faced with it .Theyrefused to test it because the battery to them looked swollen ,I asked them to show me were was it swollen ,the othr saleman quickly changed the topic saying they can't do anything and warranty is fallen off because the battery poles are 'damaged and broken', 'not in good condition'. They took a photo of my battery and said they are sending it to the person who 'passes credit' which was nonsense because led then i minute they said they cant do anything. I have persistently requested for the battery technician name & contact number as it has only been 10 months after purchase and the battery was not damaged NEITHER DID IT HAVE BROKEN POLES. The salesman rudely said he doesn't know the techican name and contact details ,any battery company should aleast know the technicians contact details for the battery they storing or Even have a direct line to manufacture rs of the batteries to process claims on warranty. I left store because they findly said they would "try to find the technician" After weeks of back and forth and countless of phone calls with more excuses as to why they cant test battery or give me another battery even though it was only 10 months after purchase, i had enough and took matters into my owns hands. I haD contacted EXIDE BATTERY HEADOFFICE in Johannesburg. Spoke to a lady by the name of Imbali and she was very helpful, she transfer me to THE regional manager of Exide Battery of KwaZulu-Natal Mr Wyne, TO MY SUPRISE he informed me That the company doesn't supply Exide batteries to "Infinity Battery" The only store MR Wyne supplies Exide Batteries to in Pietermaritzburg is First Battery Center.He told me to go to First Battery Center ,speak to Mr Kevin Palframan ,who he would let know I'm coming . I immediately went to Battery Center in pmb Mr Kevin was already waiting for me. Kevin thereafter asked me to leave the battery with him as he needs to put it on charge and see if the battery picks up charge. He informed me that the battery is in very good condition including the pole of the battery ,and no swelling THAT same evening I recieved a call from Kevin saying the battery hasn't even picked up charge. Within 2 days , on Friday 13 march 2026 the battery has been sent to the factory.On Tuesday the 17 march 2026 Mr Kevin call to inform me that the credit for my battery has been passed & l can through to pick up the new battery Mr wyne and MR Kevin was of extremely helpful & extremely professional
0
Replies (1)