Being treated badly

I hate bad reviews but this is not going to be a good one. We waited over 1 and half hours for our waffles. The family across us who were behind us in the queue were quietly moved to the bottom section and served Half an hour before us. The owner kept apologizing but we lost a lot of time and couldn’t do other stuff on the meander. It looked so impressive and the orders that went out were amazing yet ours was standard. It spoilt our moods and day and we really were not served like we were welcomed. We tried to get a refund many times and they kept promising us they busy with our order and it will take another 5 mins so we kept waiting and hoping. Others behind us got preference. When you there long enough you notice the place being cleared and you and your family still sitting. To add insult they gave us the can of Coke Zero as complimentary.I’m not sure the problem but definately wouldn’t suggest this shop, go to the barn owl - the ambience is way better although we only made it there 5 mins before closing. Go somewhere where your business is needed - bad women’s day weekend start.