BM
BFW Metering Services
Unclaimed Business
BM
BFW Metering Services
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About BFW Metering Services
BFW Metering Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked BFW Metering Services across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTW
Telisha W
1 reviews | Active since Jan 2020
12 Aug 2025, 10:53
Amazing service
First they replace my meter with no drama unlike other services I have used. Then asy first tenant moved into the apartment she experienced problems with buy electricity, I simply called Jan between him and his wonderful and friendly team they sorted the issue within the hour. No need for follow up of reminding they handled it like pro making my life and my tenants life very easy. They understood the urgency of my matter and showed up! Would recommend 100%
Helpful (0)
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Telisha W
1 reviews | Active since Jan 2020
12 Aug 2025, 10:53
Amazing service
First they replace my meter with no drama unlike other services I have used. Then asy first tenant moved into the apartment she experienced problems with buy electricity, I simply called Jan between him and his wonderful and friendly team they sorted the issue within the hour. No need for follow up of reminding they handled it like pro making my life and my tenants life very easy. They understood the urgency of my matter and showed up! Would recommend 100%
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jul 2025, 13:11
Thank you BFW Metering
⭐⭐⭐⭐⭐ Exceptional Service from BFW Metering – Berchia, Jan, and Dougie Shine! I recently had the pleasure of working with BFW Metering, and I can’t say enough about the outstanding service provided by Berchia, Jan, and Dougie & Nico. From start to finish, their professionalism, expertise, and dedication made the entire experience seamless and stress-free. BFW Metering’s commitment to precision truly lives up to their slogan. Berchia was incredibly knowledgeable, guiding me through the process of selecting the right prepaid metering solution for my property. Her attention to detail and patience in answering all my questions made me feel confident in the choices we made. Jan’s technical expertise during the installation was remarkable – the setup was quick, efficient, and flawlessly executed. And Dougie? His friendly demeanor and proactive communication ensured everything ran smoothly, from scheduling to follow-up support. What sets BFW Metering apart is their holistic approach. They didn’t just install a meter; they provided a tailored solution that perfectly fits my needs, with clear explanations about tariff options and system management. The prepaid system they installed has been a game-changer, giving me peace of mind with no surprises on my electricity bills. I also appreciated their responsiveness and genuine care for customer satisfaction. Every interaction felt personal, and it’s clear that Berchia, Jan, and Dougie take pride in delivering top-notch service. BFW Metering’s reputation for reliability and professionalism is well-earned, and I highly recommend them to anyone looking for metering solutions done right. Thank you, BFW, for exceeding my expectations
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Jul 2025, 13:11
Thank you BFW Metering
⭐⭐⭐⭐⭐ Exceptional Service from BFW Metering – Berchia, Jan, and Dougie Shine! I recently had the pleasure of working with BFW Metering, and I can’t say enough about the outstanding service provided by Berchia, Jan, and Dougie & Nico. From start to finish, their professionalism, expertise, and dedication made the entire experience seamless and stress-free. BFW Metering’s commitment to precision truly lives up to their slogan. Berchia was incredibly knowledgeable, guiding me through the process of selecting the right prepaid metering solution for my property. Her attention to detail and patience in answering all my questions made me feel confident in the choices we made. Jan’s technical expertise during the installation was remarkable – the setup was quick, efficient, and flawlessly executed. And Dougie? His friendly demeanor and proactive communication ensured everything ran smoothly, from scheduling to follow-up support. What sets BFW Metering apart is their holistic approach. They didn’t just install a meter; they provided a tailored solution that perfectly fits my needs, with clear explanations about tariff options and system management. The prepaid system they installed has been a game-changer, giving me peace of mind with no surprises on my electricity bills. I also appreciated their responsiveness and genuine care for customer satisfaction. Every interaction felt personal, and it’s clear that Berchia, Jan, and Dougie take pride in delivering top-notch service. BFW Metering’s reputation for reliability and professionalism is well-earned, and I highly recommend them to anyone looking for metering solutions done right. Thank you, BFW, for exceeding my expectations
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Replies (0)NW
Nico W
1 reviews | Active since Jan 2020
18 Jul 2024, 08:21
Thanks Jan and BFW Metering team
Review of BFW Metering I've been a customer of BFW for several years now, and I have consistently been impressed with their service and reliability. Here are a few reasons why I highly recommend them: 1. Reliability: BFW Metering has been incredibly reliable in providing essential services like electricity and water. I rarely experience outages, and when I do, they are quick to respond and resolve the issue. 2. Customer Service: The customer service team at BFW Metering is top-notch. Whenever I've had questions about my bill or needed assistance, they have always been friendly, knowledgeable, and quick to help. 3. Competitive Pricing: Their pricing is competitive compared to other utilities in the area. I appreciate that they offer transparent billing and have various payment options available. 4. Environmental Responsibility: As someone concerned about the environment, I appreciate BFW Metering efforts to promote sustainable practices and offer programs that encourage energy conservation. Overall, I've had a positive experience with BFW Metering and would recommend them to anyone looking for a reliable utilities provider.
Helpful (0)
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Nico W
1 reviews | Active since Jan 2020
18 Jul 2024, 08:21
Thanks Jan and BFW Metering team
Review of BFW Metering I've been a customer of BFW for several years now, and I have consistently been impressed with their service and reliability. Here are a few reasons why I highly recommend them: 1. Reliability: BFW Metering has been incredibly reliable in providing essential services like electricity and water. I rarely experience outages, and when I do, they are quick to respond and resolve the issue. 2. Customer Service: The customer service team at BFW Metering is top-notch. Whenever I've had questions about my bill or needed assistance, they have always been friendly, knowledgeable, and quick to help. 3. Competitive Pricing: Their pricing is competitive compared to other utilities in the area. I appreciate that they offer transparent billing and have various payment options available. 4. Environmental Responsibility: As someone concerned about the environment, I appreciate BFW Metering efforts to promote sustainable practices and offer programs that encourage energy conservation. Overall, I've had a positive experience with BFW Metering and would recommend them to anyone looking for a reliable utilities provider.
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Replies (0)JM
J.P. Malherbe
1 reviews | Active since Jan 2020
12 Apr 2024, 21:38
Terrible to work with
Avoid working with this company by all means
Helpful (0)
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J.P. Malherbe
1 reviews | Active since Jan 2020
12 Apr 2024, 21:38
Terrible to work with
Avoid working with this company by all means
0
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HA A
1 reviews | Active since Jan 2020
9 Sept 2021, 07:47
No response to extra charges.
<div>No response to my queries about a 40%+ increase on the electricity account except for an off pat answer and +++++ does not respond to my requests for a breakdown of their service charges. Not recommended.</div>
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HA A
1 reviews | Active since Jan 2020
9 Sept 2021, 07:47
No response to extra charges.
<div>No response to my queries about a 40%+ increase on the electricity account except for an off pat answer and +++++ does not respond to my requests for a breakdown of their service charges. Not recommended.</div>
0
Replies (0)RD
Rentia D
1 reviews | Active since Jan 2020
13 Jul 2021, 12:21
Worst Service - Unnecessary Charges
Worst Service. I wouldn't recommend them to anyone. They put unnecessary charges on your account and if you ask them about it they ignore you. Finally if you get a response all they say us you need to pay it and doesn't want to hear your response. My account was paid up to date on the 03/06/2021 the due date was the 08/06/2021 they still put a blocking and unblocking fee on my account for the month of June. Really bad service.
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Rentia D
1 reviews | Active since Jan 2020
13 Jul 2021, 12:21
Worst Service - Unnecessary Charges
Worst Service. I wouldn't recommend them to anyone. They put unnecessary charges on your account and if you ask them about it they ignore you. Finally if you get a response all they say us you need to pay it and doesn't want to hear your response. My account was paid up to date on the 03/06/2021 the due date was the 08/06/2021 they still put a blocking and unblocking fee on my account for the month of June. Really bad service.
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Replies (0)DR
Dave R
1 reviews | Active since Jan 2020
21 Sept 2017, 17:18
Terrible Attitude and Service
After paying via a prepaid elect meter for 3 yrs BFW was appointed by Trafalgar to take over the water meters as well. We paid our R400 water deposit and did not receive any accounts even after calling and emailing them numerous times. They then proceeded to cut off the elect meter (which apparently belongs to them as well) as we hadn't paid the water bill of R197.00 even though we never received a bill. This bill includes a service fee of R100 for accounts never sent out. There is a clause included in there water meter agreement allowing them to cut off your elect prepaid meter if water is more than 7 days late. So be warned dont agree to this clause.
Helpful (0)
|Replies (0)DR
Dave R
1 reviews | Active since Jan 2020
21 Sept 2017, 17:18
Terrible Attitude and Service
After paying via a prepaid elect meter for 3 yrs BFW was appointed by Trafalgar to take over the water meters as well. We paid our R400 water deposit and did not receive any accounts even after calling and emailing them numerous times. They then proceeded to cut off the elect meter (which apparently belongs to them as well) as we hadn't paid the water bill of R197.00 even though we never received a bill. This bill includes a service fee of R100 for accounts never sent out. There is a clause included in there water meter agreement allowing them to cut off your elect prepaid meter if water is more than 7 days late. So be warned dont agree to this clause.
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Replies (0)MS
Mohammed S
1 reviews | Active since Jan 2020
17 May 2015, 12:06
Poor Aftersales Service
BFW Metering Services have been appointed as the agent for our prepaid electricity meters. They are never available on telephone to take a query and their website also never seems to be working. It is frustrating dealing with a utilities agent that is so uninterested in providing any aftersales service. Catch a wake up BFW Metering Services. <br> <br> <br>
Helpful (0)
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Mohammed S
1 reviews | Active since Jan 2020
17 May 2015, 12:06
Poor Aftersales Service
BFW Metering Services have been appointed as the agent for our prepaid electricity meters. They are never available on telephone to take a query and their website also never seems to be working. It is frustrating dealing with a utilities agent that is so uninterested in providing any aftersales service. Catch a wake up BFW Metering Services. <br> <br> <br>
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Replies (0)