BM
Bidvest McCarthy Audi Menlyn
Unclaimed Business
BM
Bidvest McCarthy Audi Menlyn
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.8|6 Reviews
Jun '25 - May '26
5(16.7%)
4(0%)
3(0%)
2(16.7%)
1(66.7%)
5(16.7%)
4(0%)
3(0%)
2(16.7%)
1(66.7%)
Frequently Asked Questions About Bidvest McCarthy Audi Menlyn
Bidvest McCarthy Audi Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Bidvest McCarthy Audi Menlyn across 88 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAB
DA
Dzuguda A
1 reviews | Active since Jan 2020
27 Feb 2026, 04:35
UNHAPPY AND VERY BAD EXPERIENCE
Unhappy client Very bad experience. 😡😡😡😡 I am writing to formally express my deep frustration regarding the unacceptable service I have received from Bidvest McCarthy Audi Menlyn. I purchased a 2014/15 Audi A3 Sedan TFSI (Red) on 02 January 2024, trusting that an approved Audi dealership would provide a reliable vehicle. Unfortunately, this has not been the case. 1. Immediate Issues After Collection I collected the vehicle on 14 January 2024, and on the same day it displayed: • Engine warning light • Oil warning light The vehicle was returned within the same week and remained at the dealership for over a month while I continued paying instalments for a car I could not use. 2. Ongoing Mechanical Failures (2024–2025) Since purchase, the vehicle has suffered repeated serious faults, including: • Overheating and recurring engine warnings • Water pump and thermostat replacement (claimed from my aftermarket warranty) • ECU issues and temperature sensor failures • Gearbox (mechatronic) failure on 17 September 2024 • Engine knock in July 2025, resulting in a costly rebuild quotation Despite multiple repairs, the vehicle has never been mechanically stable. 3. Engine Replacement and Missing Parts Due to the high rebuild cost, I proposed replacing the engine as it was more affordable. The dealership advised me to source the engine myself. I did so, and the supplier provided a 3-month warranty. However: • The dealership kept the vehicle and engine for almost two months. • I was later told to drive the vehicle for 1,000 km before further checks, despite informing them it was not running properly. • By the time issues were identified, the 3-month engine warranty had lapsed due to delays at the dealership. I am now forced to repair the replacement engine at my own cost because I was deprived of the opportunity to claim within the warranty period. Additionally, after engine fitment, I discovered that several components from my original engine were missing or exchanged (including injector rail, coils, aircon pump, tensioner, PCV valve, oil pump components, mountings, covers, crank case, oil straine, starter motor and other parts). This is extremely concerning and unprofessional. 4. Delays and Lack of Priority The vehicle has spent over six months at the dealership in total. When I returned it again on 17 November 2025 due to severe vibration, I was told they had “many bookings.” This demonstrates a clear lack of urgency and accountability. 5. Escalation to Audi SA I logged a case with Audi South Africa, but no meaningful assistance has been provided. 6. Current Position After nearly two years of ownership and less than 25,000 km driven—mostly between repairs—I have suffered significant financial loss, stress, and inconvenience. Instead of reliability, this vehicle has caused ongoing hardship.
Helpful (0)
|Replies (0)DA
Dzuguda A
1 reviews | Active since Jan 2020
27 Feb 2026, 04:35
UNHAPPY AND VERY BAD EXPERIENCE
Unhappy client Very bad experience. 😡😡😡😡 I am writing to formally express my deep frustration regarding the unacceptable service I have received from Bidvest McCarthy Audi Menlyn. I purchased a 2014/15 Audi A3 Sedan TFSI (Red) on 02 January 2024, trusting that an approved Audi dealership would provide a reliable vehicle. Unfortunately, this has not been the case. 1. Immediate Issues After Collection I collected the vehicle on 14 January 2024, and on the same day it displayed: • Engine warning light • Oil warning light The vehicle was returned within the same week and remained at the dealership for over a month while I continued paying instalments for a car I could not use. 2. Ongoing Mechanical Failures (2024–2025) Since purchase, the vehicle has suffered repeated serious faults, including: • Overheating and recurring engine warnings • Water pump and thermostat replacement (claimed from my aftermarket warranty) • ECU issues and temperature sensor failures • Gearbox (mechatronic) failure on 17 September 2024 • Engine knock in July 2025, resulting in a costly rebuild quotation Despite multiple repairs, the vehicle has never been mechanically stable. 3. Engine Replacement and Missing Parts Due to the high rebuild cost, I proposed replacing the engine as it was more affordable. The dealership advised me to source the engine myself. I did so, and the supplier provided a 3-month warranty. However: • The dealership kept the vehicle and engine for almost two months. • I was later told to drive the vehicle for 1,000 km before further checks, despite informing them it was not running properly. • By the time issues were identified, the 3-month engine warranty had lapsed due to delays at the dealership. I am now forced to repair the replacement engine at my own cost because I was deprived of the opportunity to claim within the warranty period. Additionally, after engine fitment, I discovered that several components from my original engine were missing or exchanged (including injector rail, coils, aircon pump, tensioner, PCV valve, oil pump components, mountings, covers, crank case, oil straine, starter motor and other parts). This is extremely concerning and unprofessional. 4. Delays and Lack of Priority The vehicle has spent over six months at the dealership in total. When I returned it again on 17 November 2025 due to severe vibration, I was told they had “many bookings.” This demonstrates a clear lack of urgency and accountability. 5. Escalation to Audi SA I logged a case with Audi South Africa, but no meaningful assistance has been provided. 6. Current Position After nearly two years of ownership and less than 25,000 km driven—mostly between repairs—I have suffered significant financial loss, stress, and inconvenience. Instead of reliability, this vehicle has caused ongoing hardship.
0
Replies (0)WS
Wouter S
1 reviews | Active since Jan 2020
22 Jan 2026, 06:58
Holding Deposit Reimbur*****t not happening
Were made to pay a holding deposit within 5 minutes with a lame excuse of a duplicate email to somebody else on the floor and another client wanting the same vehicle. I made payment from FNB to FNB account within 5 minutes. Waiting now for more than a day for reimbur*****t of the R5000.
Helpful (0)
|Replies (0)WS
Wouter S
1 reviews | Active since Jan 2020
22 Jan 2026, 06:58
Holding Deposit Reimbur*****t not happening
Were made to pay a holding deposit within 5 minutes with a lame excuse of a duplicate email to somebody else on the floor and another client wanting the same vehicle. I made payment from FNB to FNB account within 5 minutes. Waiting now for more than a day for reimbur*****t of the R5000.
0
Replies (0)AVDB
ANDRE VAN DER BERGH
1 reviews | Active since Jan 2020
31 Dec 2025, 15:18
Audi service plan extension
I wanted to extend my service plan and Cathy walked the xtra mile to tailor a cost effective solution. That is what sets them apart from the rest. Well done.
Helpful (0)
|Replies (0)AVDB
ANDRE VAN DER BERGH
1 reviews | Active since Jan 2020
31 Dec 2025, 15:18
Audi service plan extension
I wanted to extend my service plan and Cathy walked the xtra mile to tailor a cost effective solution. That is what sets them apart from the rest. Well done.
0
Replies (0)AC
KL
Kabelo L
1 reviews | Active since Jan 2020
24 Jul 2025, 12:38
Faulty car jack claim rejection
I bought a Audi vehicle from their dealership (Menlyn) in 2021. Last week I had a tyre puncture for the first time which required me to change the wheel with a spare on the roadside. I took out the brand new jack (scissor type) and placed it under the vehicle at the allocated spot. I connected the cranking handle. On the second swing (revolution) the cranking handle broke on the weld. This tells me the weld was not strong enough or had a defect. Note that none of the tools have ever been used before. Still straight from the factory condition. Audi refuses to replace the handle citing that the vehicle parts are out of warranty period. Was I supposed to test all the tools to make sure they don't brake before expiry of warranty? The vehicle is still under motorplan.
Helpful (0)
|Replies (0)KL
Kabelo L
1 reviews | Active since Jan 2020
24 Jul 2025, 12:38
Faulty car jack claim rejection
I bought a Audi vehicle from their dealership (Menlyn) in 2021. Last week I had a tyre puncture for the first time which required me to change the wheel with a spare on the roadside. I took out the brand new jack (scissor type) and placed it under the vehicle at the allocated spot. I connected the cranking handle. On the second swing (revolution) the cranking handle broke on the weld. This tells me the weld was not strong enough or had a defect. Note that none of the tools have ever been used before. Still straight from the factory condition. Audi refuses to replace the handle citing that the vehicle parts are out of warranty period. Was I supposed to test all the tools to make sure they don't brake before expiry of warranty? The vehicle is still under motorplan.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 07:05
Audi Menlyn Financial Staff is Absolutely Amazing
Recently I had to use the Audi Financial Services website and particularly the Mobility Market portion on it to process an add-on purchase on my vehicle loan. This website and its functionality is built by WesBank with an Audi skin, so when I had MULTIPLE issues using the site, Audi had to consistently contact WesBank for assistance to try to get this sorted out. While WesBank's assistance on this was absolutely dismal, Audi Menlyn's Financial Services Team were amazing with the continuous attempts to help and provide the great service that they eventually managed to deliver regardless of WesBank's terrible solution. Thank you Maritsa at Audi Menlyn, it's service like this that makes me into a loyal customer!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 07:05
Audi Menlyn Financial Staff is Absolutely Amazing
Recently I had to use the Audi Financial Services website and particularly the Mobility Market portion on it to process an add-on purchase on my vehicle loan. This website and its functionality is built by WesBank with an Audi skin, so when I had MULTIPLE issues using the site, Audi had to consistently contact WesBank for assistance to try to get this sorted out. While WesBank's assistance on this was absolutely dismal, Audi Menlyn's Financial Services Team were amazing with the continuous attempts to help and provide the great service that they eventually managed to deliver regardless of WesBank's terrible solution. Thank you Maritsa at Audi Menlyn, it's service like this that makes me into a loyal customer!
0
Replies (0)MR
Marius R
1 reviews | Active since Jan 2020
3 Sept 2024, 17:02
AUDI CENTRE REPULSIVE UNPROFESSIONAL SERVICE
I am deeply disappointed in Audi Centre Menlyn but more so with the Service Manager, Ian. He is rude, unprofessional and in the absence of his colleagues bad mouths and blames them for everything that goes wrong. I have refused to converse with him as a direct result of his approach to customers in the past but unfortunately was left with no choice to interact with him today. I have decided after years of loyalty to the brand and 5 Audi's later my loyalty came to an abrupt end today. Despite my vehicles being out of warranty and motor plan I religiously support Audi when my vehicles are due for a service despite their costs being significantly more than other alternatives. One would think that after all these years Audi would as a minimum try and accommodate loyal customers by assisting them when major repairs occur yet the only thing they have in mind is to milk their customers. Unfortunately for Ian this was confirmed on a Saturday by one of the Mechanics and how Ian prides himself by *****ing customers. The staff turnover is testament of the lack of Management and I was even denied the opportunity to see the DP. After a month of waiting for a Mechatronic Unit from Germany @ 50k I was on my arrival at Audi presented with a shocking quotation indicating that the gearbox is faulty and would cost 155k to repair over and above the cost of the Mechatronic Unit total cost 200k. Whilst we were still discussing possible options he rudely said that he had other work to do and was more concerned about "his" car and that he now had to go and find it. The experience was repulsive and is expected from a backyard mechanic. Unfortunately complaining to Audi seems to be a fruitless exercise as there is no compassion. Hopefully I never have to see them again.
Helpful (0)
|Replies (0)MR
Marius R
1 reviews | Active since Jan 2020
3 Sept 2024, 17:02
AUDI CENTRE REPULSIVE UNPROFESSIONAL SERVICE
I am deeply disappointed in Audi Centre Menlyn but more so with the Service Manager, Ian. He is rude, unprofessional and in the absence of his colleagues bad mouths and blames them for everything that goes wrong. I have refused to converse with him as a direct result of his approach to customers in the past but unfortunately was left with no choice to interact with him today. I have decided after years of loyalty to the brand and 5 Audi's later my loyalty came to an abrupt end today. Despite my vehicles being out of warranty and motor plan I religiously support Audi when my vehicles are due for a service despite their costs being significantly more than other alternatives. One would think that after all these years Audi would as a minimum try and accommodate loyal customers by assisting them when major repairs occur yet the only thing they have in mind is to milk their customers. Unfortunately for Ian this was confirmed on a Saturday by one of the Mechanics and how Ian prides himself by *****ing customers. The staff turnover is testament of the lack of Management and I was even denied the opportunity to see the DP. After a month of waiting for a Mechatronic Unit from Germany @ 50k I was on my arrival at Audi presented with a shocking quotation indicating that the gearbox is faulty and would cost 155k to repair over and above the cost of the Mechatronic Unit total cost 200k. Whilst we were still discussing possible options he rudely said that he had other work to do and was more concerned about "his" car and that he now had to go and find it. The experience was repulsive and is expected from a backyard mechanic. Unfortunately complaining to Audi seems to be a fruitless exercise as there is no compassion. Hopefully I never have to see them again.
0
Replies (0)