BM
Bidvest McCarthy Mahindra Randburg
Unclaimed Business
BM
Bidvest McCarthy Mahindra Randburg
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bidvest McCarthy Mahindra Randburg
Bidvest McCarthy Mahindra Randburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Bidvest McCarthy Mahindra Randburg across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
Joash D
1 reviews | Active since Jan 2020
9 Feb 2026, 13:18
Extremely disappointing after-sales support on demo vehicle
We purchased a demo vehicle from McCarthy Bidvest less than a month ago, expecting it to meet the standards and checks one would reasonably expect from a reputable dealership. Shortly after taking delivery, we identified an electrical fault relating to the hooter. The vehicle was immediately booked in as advised, but it has now been standing at the dealership for over 11 days with no clear diagnosis, no resolution, and no confirmed timeline for repair. What has been most disappointing is the dealership’s refusal to take accountability. Despite the vehicle being sold as a demo unit and allegedly having undergone the necessary inspections prior to sale, responsibility for the fault has been shifted to the customer, without any objective or conclusive proof being provided. We have repeatedly requested clarity, documentation, and a reasonable solution, but to date there has been no satisfactory recourse. As a customer, it is extremely frustrating to be left without a vehicle while liability is disputed instead of proactively resolved. Based on our experience, the after-sales service and accountability have fallen well short of expectations. We would not expect to be dealing with unresolved electrical issues and prolonged delays so soon after purchasing a vehicle, particularly one sold as a demo.
Helpful (0)
|Replies (0)JD
Joash D
1 reviews | Active since Jan 2020
9 Feb 2026, 13:18
Extremely disappointing after-sales support on demo vehicle
We purchased a demo vehicle from McCarthy Bidvest less than a month ago, expecting it to meet the standards and checks one would reasonably expect from a reputable dealership. Shortly after taking delivery, we identified an electrical fault relating to the hooter. The vehicle was immediately booked in as advised, but it has now been standing at the dealership for over 11 days with no clear diagnosis, no resolution, and no confirmed timeline for repair. What has been most disappointing is the dealership’s refusal to take accountability. Despite the vehicle being sold as a demo unit and allegedly having undergone the necessary inspections prior to sale, responsibility for the fault has been shifted to the customer, without any objective or conclusive proof being provided. We have repeatedly requested clarity, documentation, and a reasonable solution, but to date there has been no satisfactory recourse. As a customer, it is extremely frustrating to be left without a vehicle while liability is disputed instead of proactively resolved. Based on our experience, the after-sales service and accountability have fallen well short of expectations. We would not expect to be dealing with unresolved electrical issues and prolonged delays so soon after purchasing a vehicle, particularly one sold as a demo.
0
Replies (0)DN
DAVID N
1 reviews | Active since Jan 2020
10 Mar 2025, 05:38
Poor Service & Misallocation of Paid Spare Part
Poor Service & Misallocation of Paid Spare Part I am writing to formally express my disappointment with the service I received at Bidvest McCarthy Mahindra Randburg regarding my recent parts order. On Tuesday morning, I ordered and paid for a spare part for my Mahindra S4 bakkie. I was assured that the part would arrive by Thursday, and I made arrangements to collect it on Friday. However, upon arrival, I was informed that my part had been given to another customer, despite it being allocated and invoiced under my name. I was further told that this other customer provided proof of payment, even though their part was only due to arrive on Monday. This misallocation has left me without a vehicle for the entire weekend, causing significant inconvenience. What’s more concerning is the lack of accountability from the parts manager, who remained seated behind his desk without offering any assistance or explanation. I expect immediate resolution of this issue, including priority delivery of the replacement part and a formal explanation of how such a mix-up occurred. Additionally, I urge Bidvest McCarthy Mahindra Randburg to review its processes to prevent similar incidents in the future.
Helpful (0)
|Replies (0)DN
DAVID N
1 reviews | Active since Jan 2020
10 Mar 2025, 05:38
Poor Service & Misallocation of Paid Spare Part
Poor Service & Misallocation of Paid Spare Part I am writing to formally express my disappointment with the service I received at Bidvest McCarthy Mahindra Randburg regarding my recent parts order. On Tuesday morning, I ordered and paid for a spare part for my Mahindra S4 bakkie. I was assured that the part would arrive by Thursday, and I made arrangements to collect it on Friday. However, upon arrival, I was informed that my part had been given to another customer, despite it being allocated and invoiced under my name. I was further told that this other customer provided proof of payment, even though their part was only due to arrive on Monday. This misallocation has left me without a vehicle for the entire weekend, causing significant inconvenience. What’s more concerning is the lack of accountability from the parts manager, who remained seated behind his desk without offering any assistance or explanation. I expect immediate resolution of this issue, including priority delivery of the replacement part and a formal explanation of how such a mix-up occurred. Additionally, I urge Bidvest McCarthy Mahindra Randburg to review its processes to prevent similar incidents in the future.
0
Replies (0)