terrible service -

My vehicle’s radio, seatbelt, and driver-side window failed, so I took the vehicle to the Gateway branch around June 11, 2025. Seven days later, I called to request an update and was informed they were still waiting for my warranty approval.

A few hours later, I received a call confirming that the warranty had been approved and that the part would arrive within 2 to 3 days. Three weeks have now passed with no feedback or updates from the branch.

I have called multiple times, requested to speak with the service manager, the service advisor, and even the Dealer Principal—still nothing.

This is the worst service I’ve ever experienced. It's unacceptable, especially considering this involves a seatbelt, a critical safety component that should be treated as urgent.

Terrible service.