BB
Bike Bros. Motorcycles
Unclaimed Business
BB
Bike Bros. Motorcycles
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Schulla P
1 reviews | Active since Jan 2020
14 Aug 2021, 12:10
Bike Bros. owner pulls a nasty for own gain
Be careful of putting your heart on a motorcycle when buying from Bike Bros.. And when you do, watch out that one of the partners doesn’t pull a nasty & snatch it from right under you because he wants it for himself. Disgusting business ethic. Any person, who claims to have a love for bikes, will agree that such a move is the lowest of them all. One of the 3 business partners, Wayne, “hunted” for a bike for a bike for us (as stated in an email). The financing was pre-approved. Over a span of 2 days we broke our backs getting the paperwork in order and getting the other parties involved to sign. Everything was done by Friday. On Saturday, 7 August, we took off work to go & see the bike as they only got it in on Saturday morning. They had effectively sold the bike to us without even having possession of it. At the shop, Wayne wasn’t on duty, and Shaun (his brother) was expecting us. Shaun said the bike was still in the wash bay and was telling us what a great bike we’re buying, emphasized the specs, what a fantastic motorcycle it is & how happy we will be with our purchase. Enters the 3rd partner, Clint (never seen or heard of before). He took the bike for a short spin, got off, and even handed my husband the keys to take it for a spin. Upon leaving, Shaun explained what will happen on Tuesday (as Monday was a public holiday): He said: 88 point check, wash bay, roadworthy, licensing, final check, pick up. We left with the guarantee that we can collect Tuesday or Wednesday AT THE VERY LATEST. I deem it to be “Dirty business practice” as Clint tried everything in his power to convince us to rather buy any other bike on the floor (while he clearly makes up his mind). Not once during our hour viewing of our bike, did Clint mention that the bike we came for, was bought BY him, for him, even though we spent a considerable time chatting to him before & after taking it for a spin. Suddenly, Monday morning (public holiday), Wayne called to say that the Clint is taking the bike and we cannot buy it anymore, even though everything was in place, with the lame excuse that Clint bought the bike in for himself and claimed he & his brother (Shaun) didn’t know (even though he “hunted” for a bike for us?) One would have expected Clint to at least mention this during our visit if it was indeed the case? Or even pull Shaun aside to say he bought the bike in for himself? No? Because he only made up his mind on Sunday (as confirmed by Wayne on Monday) Then Wayne ACTUALLY tried to sell us another bike!?? One that was great! Amazing! I asked if it was THAT amazing, why not sell that one to Clint then? Wayne agreed to speak to Shaun & Clint on Tuesday morning to see if the sale to us can go ahead. But clearly Clint out-voted both Wayne & Shaun. So, regardless of where in the process you are with buying from Bike Bros., it’s a case of “***** the customer. I’ll get what I want, and my partners don’t have a say.” Customer relations are clearly not a priority. I have all the emails, WhatsApp’s & video footage to back these events. It would have been different if sales people at this company made such a “mistake”, but these were the actual 3 owners! Not a nice way of building your business! I definitely will not be recommending them to anyone.
Helpful (0)
|Replies (0)SP
Schulla P
1 reviews | Active since Jan 2020
14 Aug 2021, 12:10
Bike Bros. owner pulls a nasty for own gain
Be careful of putting your heart on a motorcycle when buying from Bike Bros.. And when you do, watch out that one of the partners doesn’t pull a nasty & snatch it from right under you because he wants it for himself. Disgusting business ethic. Any person, who claims to have a love for bikes, will agree that such a move is the lowest of them all. One of the 3 business partners, Wayne, “hunted” for a bike for a bike for us (as stated in an email). The financing was pre-approved. Over a span of 2 days we broke our backs getting the paperwork in order and getting the other parties involved to sign. Everything was done by Friday. On Saturday, 7 August, we took off work to go & see the bike as they only got it in on Saturday morning. They had effectively sold the bike to us without even having possession of it. At the shop, Wayne wasn’t on duty, and Shaun (his brother) was expecting us. Shaun said the bike was still in the wash bay and was telling us what a great bike we’re buying, emphasized the specs, what a fantastic motorcycle it is & how happy we will be with our purchase. Enters the 3rd partner, Clint (never seen or heard of before). He took the bike for a short spin, got off, and even handed my husband the keys to take it for a spin. Upon leaving, Shaun explained what will happen on Tuesday (as Monday was a public holiday): He said: 88 point check, wash bay, roadworthy, licensing, final check, pick up. We left with the guarantee that we can collect Tuesday or Wednesday AT THE VERY LATEST. I deem it to be “Dirty business practice” as Clint tried everything in his power to convince us to rather buy any other bike on the floor (while he clearly makes up his mind). Not once during our hour viewing of our bike, did Clint mention that the bike we came for, was bought BY him, for him, even though we spent a considerable time chatting to him before & after taking it for a spin. Suddenly, Monday morning (public holiday), Wayne called to say that the Clint is taking the bike and we cannot buy it anymore, even though everything was in place, with the lame excuse that Clint bought the bike in for himself and claimed he & his brother (Shaun) didn’t know (even though he “hunted” for a bike for us?) One would have expected Clint to at least mention this during our visit if it was indeed the case? Or even pull Shaun aside to say he bought the bike in for himself? No? Because he only made up his mind on Sunday (as confirmed by Wayne on Monday) Then Wayne ACTUALLY tried to sell us another bike!?? One that was great! Amazing! I asked if it was THAT amazing, why not sell that one to Clint then? Wayne agreed to speak to Shaun & Clint on Tuesday morning to see if the sale to us can go ahead. But clearly Clint out-voted both Wayne & Shaun. So, regardless of where in the process you are with buying from Bike Bros., it’s a case of “***** the customer. I’ll get what I want, and my partners don’t have a say.” Customer relations are clearly not a priority. I have all the emails, WhatsApp’s & video footage to back these events. It would have been different if sales people at this company made such a “mistake”, but these were the actual 3 owners! Not a nice way of building your business! I definitely will not be recommending them to anyone.
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Replies (0)GB
CVdM
Charl Van der Merwe
1 reviews | Active since Jan 2020
9 Apr 2018, 14:46
Amazing service
Wow. Best service i had in a long time. Friendly and helpful. Bought a Sym 150cc s****** and no issues from the s****** so far, but the best part is how nice and helpful the owners and staff are. I would recommend going there.
Helpful (0)
|Replies (0)CVdM
Charl Van der Merwe
1 reviews | Active since Jan 2020
9 Apr 2018, 14:46
Amazing service
Wow. Best service i had in a long time. Friendly and helpful. Bought a Sym 150cc s****** and no issues from the s****** so far, but the best part is how nice and helpful the owners and staff are. I would recommend going there.
0
Replies (0)