Bad response to Service issues

Dear Bluedog, since switching over to automated call logging I can wait for a response until I am a skeleton...employ more people so at least we can get a response. You use to be great! My internet here on Golden Mile, St Helena Bay is like a car racing from robot to robot...either fast or non-existent! This started over the last week, especially. My neighbor just installed fiber, ISP Web Africa and they do not have any problems!! I cannot trade like this. Please can I get a response. Kind regards Ingrid David