ASSIST ME PLEASE WITH BLUVOUCHER

I bought a R30 BlueVoucher. Date: 2024-10-09 Time 22.39 Serial nr: BT0112C9ABAA3E44 Reference: 5386085224 Group:EPWC PLATINUM

I tried loading it on Hollywoodbets but it doesnt want to load. Also on World sports Betting... No luck. I watsapp BluVoucher. And was told to restart my device. No luck, 2nd time They said i must return it to the store They only did a reprint. Can anyone PLEASE ASSIST. Please help. Thank you