BZ
Bmw Zambezi
Claimed Business
BZ
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Dikeledi T
1 reviews | Active since Jan 2020
10 Oct 2024, 18:11
BMW Zambezi mechanic is a charlatan.
BMW Zambezi mechanic is a charlatan, service your car with them at your own risk. I know them of very poor customer service and “good “ at providing low-quality repair while charging executive prices. First week of May 2024 my car just shut down, I towed it to BMW Zambezi and my car was supposedly “DIAGNOSED”. As a result alternator and other related components were repaired. I fetched my car on 8 August 2024 because the mechanic claimed it was diagnosed, problem was identified, fixed and test drive. On 12 August 2024, few days after I fetched my car I encountered further issues, and the cooling system had to be replaced ( after the mechanic claimed the car was diagnosed). In total I payed R66000.00 for both repairs. On 8 October 2024, the car unexpectedly switched off while showing a sign for the automatic start/stop function, followed by a “drive train” warning. This is happening exactly after 8 weeks of measure repairs where the mechanic claimed everything was checked and fixed. The car drivers to and from the orchards to wonderboom 5 days a week, that is 62 KM per day and never drove long distances. Now I sent an email to Fatima and she did not even bother to respond to the email. When I called she claimed she did not remember me. There is no way she can’t remember me because I have 11 year of service at BMW service. By the way every time I interact with any of the service advisors I experience a very high level of unprofessional service, lately I even asked that the the service advisor, Robert stop providing service to me because he knows nothing about cars but he is an advisor. I’m even thinking of changing car brand because wow, BMW Zambezi was the closest workshop for me but the level of incompetence, low-quality car service, lack of customer service and high price charged bud zero delivery is too much. Hellopeter is my only hope to expose BMW Zambezi because I took them to the ombudsmen years back after their mechanic negligently drove my car with jumpers on it and broke my bonnet. The ombudsman and the Appeal cited with them alleging that it was okay to break my bonnet and not replace it. At that time my car was not too old and had bought it brand new.
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Dikeledi T
1 reviews | Active since Jan 2020
10 Oct 2024, 18:11
BMW Zambezi mechanic is a charlatan.
BMW Zambezi mechanic is a charlatan, service your car with them at your own risk. I know them of very poor customer service and “good “ at providing low-quality repair while charging executive prices. First week of May 2024 my car just shut down, I towed it to BMW Zambezi and my car was supposedly “DIAGNOSED”. As a result alternator and other related components were repaired. I fetched my car on 8 August 2024 because the mechanic claimed it was diagnosed, problem was identified, fixed and test drive. On 12 August 2024, few days after I fetched my car I encountered further issues, and the cooling system had to be replaced ( after the mechanic claimed the car was diagnosed). In total I payed R66000.00 for both repairs. On 8 October 2024, the car unexpectedly switched off while showing a sign for the automatic start/stop function, followed by a “drive train” warning. This is happening exactly after 8 weeks of measure repairs where the mechanic claimed everything was checked and fixed. The car drivers to and from the orchards to wonderboom 5 days a week, that is 62 KM per day and never drove long distances. Now I sent an email to Fatima and she did not even bother to respond to the email. When I called she claimed she did not remember me. There is no way she can’t remember me because I have 11 year of service at BMW service. By the way every time I interact with any of the service advisors I experience a very high level of unprofessional service, lately I even asked that the the service advisor, Robert stop providing service to me because he knows nothing about cars but he is an advisor. I’m even thinking of changing car brand because wow, BMW Zambezi was the closest workshop for me but the level of incompetence, low-quality car service, lack of customer service and high price charged bud zero delivery is too much. Hellopeter is my only hope to expose BMW Zambezi because I took them to the ombudsmen years back after their mechanic negligently drove my car with jumpers on it and broke my bonnet. The ombudsman and the Appeal cited with them alleging that it was okay to break my bonnet and not replace it. At that time my car was not too old and had bought it brand new.
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Bernard S
1 reviews | Active since Jan 2020
21 Apr 2024, 11:06
Bad service from bmw zambizi
Never received such unpleasant and bad service in my life. Total time waisting and empty promises made and never keep there side of deal always having excuses after excuses.. bought motorcycles and can't deliver on what they said always an excuse as why we can't collect and then promise to deliver and never happens.
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Bernard S
1 reviews | Active since Jan 2020
21 Apr 2024, 11:06
Bad service from bmw zambizi
Never received such unpleasant and bad service in my life. Total time waisting and empty promises made and never keep there side of deal always having excuses after excuses.. bought motorcycles and can't deliver on what they said always an excuse as why we can't collect and then promise to deliver and never happens.
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Boikanyo M
1 reviews | Active since Jan 2020
13 Mar 2023, 12:39
BMW Zambezi Theft Of Catalic Converter On My Car
Good morning My name is Boikanyo Motsumi (ID no: 9211025477088 / Contact: 0782955408) and am the owner of a 2018 BMW 320i F30 with the registration number HL78GJGP. Am writing with a concern after I have been made aware that the Catalic Converter on my vehicle had been tempered with. I had an accident on the 29th of September 2021 and Absa Idirect (Insurance at the time - Claim number: 4114044) instructed me to take the car to Zambezi ARC (BMW Branch) for assessment. I personally drove the car there on the 1st October 2021 and the was no problem with the car sound and the car was assessed declared w/off then transported to SMD in Pretoria West on the 13th October 2021. At SMD when I went to check on the car on the 25/10/2021 some parts were removed (Airbag and the left rear mirror on the driver's door) which were later replaced. I fetched the car on the 26/11/2022 to a storage I organized at Pretoria East and drove the car there myself and there was a change in the sound of the car of which I thought is because the car has been stationary for some time at SMD without the engine running but I made sure I periodically go start it while it is kept at the storage in Pretoria East but the sound remained. I went to Pretoria East Storage on the 13/01/2022 for the initial assessment of the car by Keycon Services to get the car fixed and they made me aware that the Catalic Converter and/or Powder Inside Catalic Converter removed hence the change in sound and went back to fetch the car on 20th/01/2022 to their Center where the car was to be fixed on the doors (Panelbeating). The accident did not affect the catalic Converter and worse part even welding is visible. I most believe this was done at Zambezi ARC because as they removed some parts before. A guy by the name Paul de Sousa Goncalves was the one responsible for this and promised telephonically to replace it but now has been relieved of His duties and now am left all alone with this matter to deal with. Am really disappointed in this as it is theft and unprofessionalism of note.
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Boikanyo M
1 reviews | Active since Jan 2020
13 Mar 2023, 12:39
BMW Zambezi Theft Of Catalic Converter On My Car
Good morning My name is Boikanyo Motsumi (ID no: 9211025477088 / Contact: 0782955408) and am the owner of a 2018 BMW 320i F30 with the registration number HL78GJGP. Am writing with a concern after I have been made aware that the Catalic Converter on my vehicle had been tempered with. I had an accident on the 29th of September 2021 and Absa Idirect (Insurance at the time - Claim number: 4114044) instructed me to take the car to Zambezi ARC (BMW Branch) for assessment. I personally drove the car there on the 1st October 2021 and the was no problem with the car sound and the car was assessed declared w/off then transported to SMD in Pretoria West on the 13th October 2021. At SMD when I went to check on the car on the 25/10/2021 some parts were removed (Airbag and the left rear mirror on the driver's door) which were later replaced. I fetched the car on the 26/11/2022 to a storage I organized at Pretoria East and drove the car there myself and there was a change in the sound of the car of which I thought is because the car has been stationary for some time at SMD without the engine running but I made sure I periodically go start it while it is kept at the storage in Pretoria East but the sound remained. I went to Pretoria East Storage on the 13/01/2022 for the initial assessment of the car by Keycon Services to get the car fixed and they made me aware that the Catalic Converter and/or Powder Inside Catalic Converter removed hence the change in sound and went back to fetch the car on 20th/01/2022 to their Center where the car was to be fixed on the doors (Panelbeating). The accident did not affect the catalic Converter and worse part even welding is visible. I most believe this was done at Zambezi ARC because as they removed some parts before. A guy by the name Paul de Sousa Goncalves was the one responsible for this and promised telephonically to replace it but now has been relieved of His duties and now am left all alone with this matter to deal with. Am really disappointed in this as it is theft and unprofessionalism of note.
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Paul S
1 reviews | Active since Jan 2020
31 Jan 2023, 12:39
BMW Zambezi is the biggest joke of a dealership
Worst service ever. Phone Jullian, the manager and the service department since this morning in total 81 calls was made from my phone to get the foreman to give me a call back but no luck at all. this place is a joke.. took both my and my wife car in for a service and both cars air box are full of dust and the air filter is dirty and not cleaned or replaced.
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Paul S
1 reviews | Active since Jan 2020
31 Jan 2023, 12:39
BMW Zambezi is the biggest joke of a dealership
Worst service ever. Phone Jullian, the manager and the service department since this morning in total 81 calls was made from my phone to get the foreman to give me a call back but no luck at all. this place is a joke.. took both my and my wife car in for a service and both cars air box are full of dust and the air filter is dirty and not cleaned or replaced.
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mlungisi S
1 reviews | Active since Jan 2020
29 Nov 2022, 08:38
Horrible service
Horrible service, sent in my car for a oil leak and globe change paid 9k cause they had to remove the engine, next day the car had a coolant leak mind you i live 5km from the branch called told them will bring the car back so they can check the coolant leak because seems like who ever worked on the car did not tightened a few *****s because the car didn't have this issue , now they told me i must pay 6k for someones mistake. im done with these guys they are giving the brand a bad name. i will neva go to them again i will look for another branch
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mlungisi S
1 reviews | Active since Jan 2020
29 Nov 2022, 08:38
Horrible service
Horrible service, sent in my car for a oil leak and globe change paid 9k cause they had to remove the engine, next day the car had a coolant leak mind you i live 5km from the branch called told them will bring the car back so they can check the coolant leak because seems like who ever worked on the car did not tightened a few *****s because the car didn't have this issue , now they told me i must pay 6k for someones mistake. im done with these guys they are giving the brand a bad name. i will neva go to them again i will look for another branch
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Dikeledi T
1 reviews | Active since Jan 2020
15 Oct 2022, 12:38
Hellopeter my hero.
Hellopeter assisted me so much. first thing in the morning my complain was received by the respondent and I was assisted with transport to work. My car is now fine and thank you for your intervention.
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Dikeledi T
1 reviews | Active since Jan 2020
15 Oct 2022, 12:38
Hellopeter my hero.
Hellopeter assisted me so much. first thing in the morning my complain was received by the respondent and I was assisted with transport to work. My car is now fine and thank you for your intervention.
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Dikeledi T
1 reviews | Active since Jan 2020
3 Oct 2022, 23:14
Bad service at BMW Zambesi
I took my car to be checked at BMW zambezi 03 September 2022. I struggle with the appointment after I explained drive train sign on my 116i since last week until I was give an appointment on the 3rd. My car was drivable and I did not experience any clutch problems. The only problem was the drive train sign and the whole of last week I was driving my car gently. Upon arrival on the 3rd, I was assisted by Robert and he told me that they will check my car and let me know the problem and cost. He came back to me around 13:00 with a quote of 4100.00 and that the clutch plate is faulty. He was not convinced himself that the car will be fine on time and that the problem was clutch. . I could hear his tone of voice and I suspect my car will not be ready earlier and more quote is coming. I requested the amount of 41000 to be negotiated and Robert was happy to do that and promised to get back to me. Around 15:00 he still did not get back to me until I called around 15:30 frustrated about transport. Surprisingly, Robert was test driving another car when I called him and did not make prior arrangements for transport. I had to pick up my 3 years old at creche after work. The driver was then sent to pick me up after I had pleaded with him and he arrived after 16:00. Upon my arrival at BMW Zambesi I was given a quote of 35000. I paid 30000 and while I was explaining my transport issues Robert was leaving me behind and did not care. This is not the first time I receive bad service and Zambesi remain my only option to serve my car since I stay close by. Without my car it means my daughter will not attend creche until I get my car and I will have to travel from Montana to Groenkloof (my work place) in the morning, I also have a family wedding over the weekend and have to pick up my attire and my daughters wedding gown. My son also has matric dance and I still have to pick up his suit. I have other logistics I.e hair for everyone. I have no cash on me so it means I have to start by walking to the ATM which is a bit far from where I stay. There is no bread in my house so I’m in a worse situation right now. BMW Zambesi don’t practice what they preach on their papers, there is no classic experience and they do not go extra mile for their client. All they care about is money. I will certainly not recommend anyone to use their services. The service is very bad at BMW Zambesi, especially for a single black parent like myself.
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Dikeledi T
1 reviews | Active since Jan 2020
3 Oct 2022, 23:14
Bad service at BMW Zambesi
I took my car to be checked at BMW zambezi 03 September 2022. I struggle with the appointment after I explained drive train sign on my 116i since last week until I was give an appointment on the 3rd. My car was drivable and I did not experience any clutch problems. The only problem was the drive train sign and the whole of last week I was driving my car gently. Upon arrival on the 3rd, I was assisted by Robert and he told me that they will check my car and let me know the problem and cost. He came back to me around 13:00 with a quote of 4100.00 and that the clutch plate is faulty. He was not convinced himself that the car will be fine on time and that the problem was clutch. . I could hear his tone of voice and I suspect my car will not be ready earlier and more quote is coming. I requested the amount of 41000 to be negotiated and Robert was happy to do that and promised to get back to me. Around 15:00 he still did not get back to me until I called around 15:30 frustrated about transport. Surprisingly, Robert was test driving another car when I called him and did not make prior arrangements for transport. I had to pick up my 3 years old at creche after work. The driver was then sent to pick me up after I had pleaded with him and he arrived after 16:00. Upon my arrival at BMW Zambesi I was given a quote of 35000. I paid 30000 and while I was explaining my transport issues Robert was leaving me behind and did not care. This is not the first time I receive bad service and Zambesi remain my only option to serve my car since I stay close by. Without my car it means my daughter will not attend creche until I get my car and I will have to travel from Montana to Groenkloof (my work place) in the morning, I also have a family wedding over the weekend and have to pick up my attire and my daughters wedding gown. My son also has matric dance and I still have to pick up his suit. I have other logistics I.e hair for everyone. I have no cash on me so it means I have to start by walking to the ATM which is a bit far from where I stay. There is no bread in my house so I’m in a worse situation right now. BMW Zambesi don’t practice what they preach on their papers, there is no classic experience and they do not go extra mile for their client. All they care about is money. I will certainly not recommend anyone to use their services. The service is very bad at BMW Zambesi, especially for a single black parent like myself.
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Antonio F
1 reviews | Active since Jan 2020
7 Jun 2022, 21:09
SA BEST BMW - ZAMBEZI MONTANA PTA
I would like to sincerely say thank you to Francious and the rest of the guys at BMW ZAMBEZI for having the best guys with thorough knowledge wrt BMW spares. The best guys to ever advice you on buying the best parts for your car. Being thenleading BMW IN SA, the will remain the best and j have strong faith in them bcs of their consistency. The love for BMW is endless when the BMW family Leays Mkes you feel at home.
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Antonio F
1 reviews | Active since Jan 2020
7 Jun 2022, 21:09
SA BEST BMW - ZAMBEZI MONTANA PTA
I would like to sincerely say thank you to Francious and the rest of the guys at BMW ZAMBEZI for having the best guys with thorough knowledge wrt BMW spares. The best guys to ever advice you on buying the best parts for your car. Being thenleading BMW IN SA, the will remain the best and j have strong faith in them bcs of their consistency. The love for BMW is endless when the BMW family Leays Mkes you feel at home.
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