box Pamper Wet Cat Food Multipack Pate Flavoured (12 x 85g) CONTAIMINED

My daughter purchased a box of Pamper Wet Cat Food Multipack Pâté (12 x 85g).

When she opened the box, all the sachets appeared normal. However, after feeding her cat with the first sachet, the cat later vomited severely. At the time, she did not suspect the food and fed the cat again the following day — the same reaction occurred.

Thinking it might have been an issue with that specific sachet, she tried a new, sealed one from the same box. Unfortunately, the cat had the same reaction again. It’s important to note that none of the sachets initially showed any visible defects.

A few days later, she noticed that two unopened sachets in the box had started to swell.

She lodged a complaint with Bob Martin on 11 March. They responded on 12 March, stating they would investigate and arrange collection of the spoiled food — which never happened.

On 2 April, Bob Martin issued an official response explaining that the issue may have been caused by pouch damage during transport or storage, allowing air and microorganisms to enter and spoil the product.

While this acknowledges a fault on their side, there has been no reimbur*****t for the defective product. *** !!!

This is extremely disappointing. The situation could have been far worse, and the lack of proper follow-through and accountability is concerning.

Based on this experience, I would strongly advise other consumers to change your brand from Bob Martin and not purchasing anything from this brand.