Metal in a Pampers Royal Fishies biscuit

On 21 February 2026, I noticed a piece of metal in one of the Pampers Royal Fishies biscuits, made by Bob Martin.

I took a photo, kept the biscuit, and contacted Bob Martin's customer care online. It was arranged that the biscuit in question, as well as the rest of the biscuits in the package, be fetched for investigation.

I asked to be informed about the outcome, and would have thought the product should be withdrawn until it was ascertained to be safe. This did not happen.

After several calls to the Bob Martin customer line, requesting feedback, I have heard nothing. Does the company have something to hide? Have any cats suffered from unknown stomach ailments? A worrying concern.

I was sent a voucher for R150 to replace the product, which I certainly will not use.

I expect Bob Martin to contact and update me, and if the metal in the biscuit points to machine fault or similar, the product to be withdrawn immediately.