Bonitas should just close up shop at this point!

This has been my worst experience with a medical aid in a very long time. My mother had a waiting period, and I pay penalties for her every month, but none of her treatments are approved. So I essentially have to pay the medical aid and pay my mother's treatments cash; it makes no sense. I hate Bonitas, they're the pits. I wish I'd never changed my medical aid. Worst decision I've made. It has given me sleepless nights, and my stress levels are through the roof. They used to be one of the best medical aids around but now it's no use even being with them.