Terrible Customer Service & Taking Advantage Of Customer

I have had a very terrible experience buying goods from them. Ordered 2 large mopane, only to received what is a hand size mopane. I also paid for the delivery (which is fine)

But when i went to ask about the size - the owner said I shouldve stipulated at checkout what they will be used for and since they buy from overseas regarding weight it is based more on weight than size. However it is boldy sold as size from small, medium to large. With no indication of me having to say that I should say what I am using it for. My main reason selecting large was due to wanting large and not having a smaller heavy item. And maybe if he only deals with weight than size, then he should indicate on his website the weight from light, medium to heavy.

He then told me i have three options:

- Drive from CPT to choose a different one - Pay extra R180 (courier fees and he will give me a large size) - or return items with a 15% process fee and R90 (courier fee) deduction

I have called consumer goods, to see if hes allowed to charge me - which he is not even if it states it in his Terms and conditions.

They are unused items - and with the request to return same day of delivery.

I am beyond disappointed in his customer service and the advantage he likes to take on his costumers when they are not happy with the items received - due to false advertising and then says its not his fault and thats why hes charging 15% processing fee.

And even if it was due to me not wanting them for whatever reason, I am fully entitled to a full refund (minus delivery) and for me to change my mind. Obviously depending on usage and damage from my behalf.

I have now given him a day to consult with whoever he needs to or will be lodging a complaint to Consumer good and Service Ombud.