Poor Service

I am lodging this complaint regarding an unresolved refund issue with Booking.com. I was promised a refund for accommodation over a month ago, yet to this day I have received no feedback, no payment, and no resolution. Each time I contact Booking.com, I am told that the matter has been “escalated”, but no one actually gets back to me and the situation remains unchanged. This ongoing delay is unacceptable and unprofessional. I have been patient, but it is clear that I am not receiving the assistance or transparency that a customer deserves. I am requesting your urgent help in getting Booking.com to:

Provide a clear update on the status of my refund, Confirm when the refund will be processed, and Honor their original promise without further delay.

This issue has caused unnecessary frustration and inconvenience, and I would appreciate your intervention so that it can finally be resolved.