Disappointing Weekend Away

We stayed there from Thursday evening till Sunday (20-23 Aug 2020).

About two years ago we visited, and we fell in love with the place, everything about it, the food, staff and stay was fantastic, however this time we were very disappointed. The lodge has made no upgrades, the staff was not friendly to say the least, especially at the front desk (not Melani, the other lady). Our food and ****tails were not up to normal standards or nearly as good as it was last time that we were there.

This was the most terrible experience. We paid approximately R13000-15000, including accommodation, breakfast, dinner for 2 evenings, a game drive and 2 massages.

Our outside shower was dirty and full of spider webs. We booked a fishing activity and paid for it, but there was not much to do with the minimal equipment we were provided with. The trip was overpriced and not at all worth the money.

Our game drive was very nice, and our game driver was welcoming and friendly. We appreciate the three staff members that were actually very welcoming (Melani, Vuyo and the Male manager that’s there in the evenings) and friendly but the most of the staff that helped us like especially this morning at front desk were very unprofessional and rude.

We ordered ****tails (pina coladas). They tasted horrible to say the least. We were refunded our R80/****tail. I ordered desert (peppermint cheesecake), it was salty and awful (it tasted like salt was added in stead of sugar). I was unable to eat it.

We also had a picnic yesterday and I asked for a bottle of sauvignon blanc. They gave me a bottle of shiraz without a bottle opener... for the price we paid for this weekend we are very disappointed with the food, service and overall experience and we would sadly not visit there again although it was one of our favourite places to go.