Boutique Pools

Worst Pool Company Cape Town

<p>I had the worst experience possible recently when we decided to install a pool in Bothasig, Cape Town. I had the unfortunate luck of using Dray Archer and his wife La-Verne Archer, owners / operators of DA Pools & Boutique Pools. They trade as both. <br />Dray gave us a very good price to supply and fit a new fibre glass pool in the back garden. We met with him and agreed to pay R20,000 deposit the next morning to enable him to place an order, he was already ordering 2 pools for other clients and if we wanted the special price we had to pay immediately and then he would get a discount at the manufacturer. He told us that his men would start digging a hole for the pool that following Monday (4 Days time) We would have a pool that Friday or the beginning of the following week. But what in reality ended up happening was nothing like promised.<br />Over a month later we were R20,000 down, we had a hole in the back garden that was not even the correct depth and Dray insisting that we pay another R10,000 on delivery of the pool. This was on a total of R36,000. R2,000 of that was for an architect to approve the pool at council and R400 for an electrical certificate. So if we had paid him, it would have left R3,600 as the final payment and obviously it was such a small amount left that we didn't trust him that he would supply and fit the motor, piping, coping etc as agreed. Over the month he had made many promises that men would turn up to work, the pool would be delivered etc, so when he asked for more money we said 'no' and that we would pay him at the end as we no longer trusted him to complete the job. On the day of delivery he decided he would leave the pool in front of our house and walk away as he said there was no profit left for him in this job. We shook hands and parted our seperate ways as he chose not to finish the job. I told him that I would have preferred that he completed it as per our original agreement instead of having to employ someone else. He left.<br />To my surprise, I received an invoice from his wife, Le-Verne Archer two hours later stating that they want R5,200 paid immediately and proof of payment to be sent by mid day the next day. These people can not be trusted and I would hope that no other unfortunately family gets put in this position at the start of summer hoping to be ready for Christmas. Needless to say that I will not be paying their made up invoice.</p>