B
BoxesOnline.co.za
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
4.5|2 Reviews
May '25 - Apr '26
5(50%)
4(50%)
3(0%)
2(0%)
1(0%)
5(50%)
4(50%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About BoxesOnline.co.za
BoxesOnline.co.za has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked BoxesOnline.co.za across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Aadila A
1 reviews | Active since Jan 2020
18 Nov 2025, 19:32
Convenient
Good packages - we had just abouts enough boxes (needed 4 more) and a bit of bubble wrap left over for our home move. Very convenient! Only criticism is the tape - it is the poorest quality ever. We had to go but proper tape just a few boxes in.
Helpful (0)
|Replies (0)AA
Aadila A
1 reviews | Active since Jan 2020
18 Nov 2025, 19:32
Convenient
Good packages - we had just abouts enough boxes (needed 4 more) and a bit of bubble wrap left over for our home move. Very convenient! Only criticism is the tape - it is the poorest quality ever. We had to go but proper tape just a few boxes in.
0
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Alta D
1 reviews | Active since Jan 2020
5 Sept 2025, 12:29
BoxesOnline : Fast & Trustworthy!
Always on tenterhooks, when using a new online shop; I had been as fidgety as a cat on a hot tin roof when using BoxesOnline - despite some bad reviews. The experience had been nothing but awesome!! They responded quickly to e-mails - & I received my order a whole week before estimated delivery! WOW! AMAZING! Thank you Sharon Larson & Edenvale team! You deserve reaching the highest of heights!
Helpful (0)
|Replies (0)AD
Alta D
1 reviews | Active since Jan 2020
5 Sept 2025, 12:29
BoxesOnline : Fast & Trustworthy!
Always on tenterhooks, when using a new online shop; I had been as fidgety as a cat on a hot tin roof when using BoxesOnline - despite some bad reviews. The experience had been nothing but awesome!! They responded quickly to e-mails - & I received my order a whole week before estimated delivery! WOW! AMAZING! Thank you Sharon Larson & Edenvale team! You deserve reaching the highest of heights!
0
Replies (0)LK
Lisa K
1 reviews | Active since Jan 2020
15 Apr 2024, 12:35
Fantastic customer service!!
My father suddenly passed away and I had the sad task of packing up his home, it had to be done in a hurry as I am leaving in a few days time. I ordered the incorrect size (unbeknownst to me), I received a call from Sharon who asked if I was sure about the size...I adjusted my order and not only did I have to wait for the usual delivery time but the manager, Tamryn organised for the boxes to be delivered the same day to my door! This type of customer service one does not receive anymore and has made my sad task slightly easier. Thanks Sharon and Tamsin, I appreciate your help so much.
Helpful (0)
|Replies (0)LK
Lisa K
1 reviews | Active since Jan 2020
15 Apr 2024, 12:35
Fantastic customer service!!
My father suddenly passed away and I had the sad task of packing up his home, it had to be done in a hurry as I am leaving in a few days time. I ordered the incorrect size (unbeknownst to me), I received a call from Sharon who asked if I was sure about the size...I adjusted my order and not only did I have to wait for the usual delivery time but the manager, Tamryn organised for the boxes to be delivered the same day to my door! This type of customer service one does not receive anymore and has made my sad task slightly easier. Thanks Sharon and Tamsin, I appreciate your help so much.
0
Replies (0)GH
Gerty H
1 reviews | Active since Jan 2020
3 Feb 2023, 09:09
Getting it wrong the first time!!!!!!
Cannot copy the address off an email correctly. Took 4 days to deliver a parcel. Try to be diligent when dealing with the public and/or potential future customers... This simple mistake can cost you where it will hurt your bottom line / profits. Won't recommend them!!!
Helpful (0)
|Replies (0)GH
Gerty H
1 reviews | Active since Jan 2020
3 Feb 2023, 09:09
Getting it wrong the first time!!!!!!
Cannot copy the address off an email correctly. Took 4 days to deliver a parcel. Try to be diligent when dealing with the public and/or potential future customers... This simple mistake can cost you where it will hurt your bottom line / profits. Won't recommend them!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2022, 13:26
Pathetic customer service and Boxes are in poor condition
I ordered 2 boxes from Victor, to be delivered a 30-minute drive away from Boxes Online office in Edenvale. I immediately sent the POP to Victor a few minutes after receiving the quote. I also stated to Victor that this is urgent. First, Victor did not provide a confirmed delivery date until I followed up a day later. Then he delayed the delivery by not even reading my email sooner. I deliberately ordered the boxes online thinking I would receive them much sooner. And this is not even the courier company's fault. Each time I stated to Victor that it is urgent, he didn't seem to show any real concern or make any effort to contact the courier company. His service came across as totally blazay and with a "don't-care" attitude. Totally pathetic, untrained, amateur customer service. Once I received the boxes, they look like they've been chewed by rats at the corners. Is this the ****en bull**** I paid for??? I WILL NEVER RECOMMEND BOXES ONLINE TO ANYONE!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Nov 2022, 13:26
Pathetic customer service and Boxes are in poor condition
I ordered 2 boxes from Victor, to be delivered a 30-minute drive away from Boxes Online office in Edenvale. I immediately sent the POP to Victor a few minutes after receiving the quote. I also stated to Victor that this is urgent. First, Victor did not provide a confirmed delivery date until I followed up a day later. Then he delayed the delivery by not even reading my email sooner. I deliberately ordered the boxes online thinking I would receive them much sooner. And this is not even the courier company's fault. Each time I stated to Victor that it is urgent, he didn't seem to show any real concern or make any effort to contact the courier company. His service came across as totally blazay and with a "don't-care" attitude. Totally pathetic, untrained, amateur customer service. Once I received the boxes, they look like they've been chewed by rats at the corners. Is this the ****en bull**** I paid for??? I WILL NEVER RECOMMEND BOXES ONLINE TO ANYONE!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2022, 10:15
Useless service /Scam Alert
I ordered a medium box package kit from boxes online, paid expensively for shipping, the terms was 2 -3 days for delivery. I have not received my package, after 2 days I inquired and the agent said that it was accidentally rerouted to Cape Town, I am based in Klerksdorp! How the hell do you guys get that wrong! Please inform me about the package. I need the boxes by the 20th of July, if not I WILL cancel this order. I think you guys are a scam.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Jul 2022, 10:15
Useless service /Scam Alert
I ordered a medium box package kit from boxes online, paid expensively for shipping, the terms was 2 -3 days for delivery. I have not received my package, after 2 days I inquired and the agent said that it was accidentally rerouted to Cape Town, I am based in Klerksdorp! How the hell do you guys get that wrong! Please inform me about the package. I need the boxes by the 20th of July, if not I WILL cancel this order. I think you guys are a scam.
0
Replies (0)NN
Nthabiseng N
1 reviews | Active since Jan 2020
15 Feb 2022, 06:40
No refund, and items missing from order
I ordered boxes online from this store. I was told that some of the boxes are not in stock and I would be refunded for them. It's been a couple of weeks and I still have not received a refund. Upon closer inspection I noticed that there were other items missing from my order which they did not inform me about. I've tried to contact the store a couple of times, they do not respond to emails.
Helpful (0)
|Replies (0)NN
Nthabiseng N
1 reviews | Active since Jan 2020
15 Feb 2022, 06:40
No refund, and items missing from order
I ordered boxes online from this store. I was told that some of the boxes are not in stock and I would be refunded for them. It's been a couple of weeks and I still have not received a refund. Upon closer inspection I noticed that there were other items missing from my order which they did not inform me about. I've tried to contact the store a couple of times, they do not respond to emails.
0
Replies (0)NO