TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
May '25 - Apr '26
Bras n Things has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Bras n Things across 24 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am writing to formally lodge a serious complaint regarding my recent experiences at your Pavilion store. This matter involves the sale of a used intimate garment, followed by an attempted exchange that resulted in me being given a damaged and laddered bra, alongside unacceptable customer service conduct that falls far below the standards expected. On my initial visit, I purchased two bras at a significant cost, trusting Bras N Things’ reputation for quality, hygiene, and professionalism. Upon returning home, I discovered that one of the bras was clearly a returned and previously used item. Given the nature of intimate apparel, this is deeply distressing and raises serious concerns around hygiene, quality control, and store procedures. Although upset, I returned to the store because of the previously excellent service I had received from another consultant, Nonsumiso, who had been professional and welcoming. Unfortunately, my return visit was an entirely different experience. I was met by a consultant at the entrance (an older Indian lady) who was visibly irritated and unwilling to assist me. When I requested an exchange for an unused bra, I was presented with an item that was laddered, visibly damaged, and unsuitable for sale. When I asked if another item in my size was available, I was dismissively told there was none, implying that I should either accept the damaged item or abandon the exchange. Only after I requested a refund did the consultant suddenly retrieve another bra in my exact size, demonstrating a lack of willingness to assist from the outset. Throughout this interaction, her attitude was dismissive and unprofessional, something both my sister and I noticed. I was instructed to “check the bra properly,” which I did at the counter. However, upon returning home, I discovered that the bra packed for me was the damaged, laddered item, not the one I had inspected and approved. This left me heartbroken and in tears. I had already travelled from Musgrave to Pavilion specifically to resolve an issue that should never have occurred in the first place. Selling used intimate apparel, followed by supplying a damaged item during an exchange, is unacceptable and directly contradicts basic retail ethics, hygiene standards, and customer care policies. The emotional distress, inconvenience, and personal cost I incurred are significant. For a brand that markets itself as supporting women’s confidence and empowerment, the conduct at this store directly contradicts those values and represents a serious reputational risk. My extended family has stopped shopping at Bras N Things entirely because of this consultant. Every single one of them has described her as rude, condescending, and unwilling to assist. No woman should feel ashamed of her femininity while buying underwear. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth the humiliation, inconvenience, or being deliberately given damaged items. I am requesting a full refund or replacement for the damaged bra without requiring further in-store visits. I have half the mind to return both bras and never shop at Bras N Things again. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
1 reviews | Active since Jan 2020
I am writing to formally lodge a serious complaint regarding my recent experiences at your Pavilion store. This matter involves the sale of a used intimate garment, followed by an attempted exchange that resulted in me being given a damaged and laddered bra, alongside unacceptable customer service conduct that falls far below the standards expected. On my initial visit, I purchased two bras at a significant cost, trusting Bras N Things’ reputation for quality, hygiene, and professionalism. Upon returning home, I discovered that one of the bras was clearly a returned and previously used item. Given the nature of intimate apparel, this is deeply distressing and raises serious concerns around hygiene, quality control, and store procedures. Although upset, I returned to the store because of the previously excellent service I had received from another consultant, Nonsumiso, who had been professional and welcoming. Unfortunately, my return visit was an entirely different experience. I was met by a consultant at the entrance (an older Indian lady) who was visibly irritated and unwilling to assist me. When I requested an exchange for an unused bra, I was presented with an item that was laddered, visibly damaged, and unsuitable for sale. When I asked if another item in my size was available, I was dismissively told there was none, implying that I should either accept the damaged item or abandon the exchange. Only after I requested a refund did the consultant suddenly retrieve another bra in my exact size, demonstrating a lack of willingness to assist from the outset. Throughout this interaction, her attitude was dismissive and unprofessional, something both my sister and I noticed. I was instructed to “check the bra properly,” which I did at the counter. However, upon returning home, I discovered that the bra packed for me was the damaged, laddered item, not the one I had inspected and approved. This left me heartbroken and in tears. I had already travelled from Musgrave to Pavilion specifically to resolve an issue that should never have occurred in the first place. Selling used intimate apparel, followed by supplying a damaged item during an exchange, is unacceptable and directly contradicts basic retail ethics, hygiene standards, and customer care policies. The emotional distress, inconvenience, and personal cost I incurred are significant. For a brand that markets itself as supporting women’s confidence and empowerment, the conduct at this store directly contradicts those values and represents a serious reputational risk. My extended family has stopped shopping at Bras N Things entirely because of this consultant. Every single one of them has described her as rude, condescending, and unwilling to assist. No woman should feel ashamed of her femininity while buying underwear. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth the humiliation, inconvenience, or being deliberately given damaged items. I am requesting a full refund or replacement for the damaged bra without requiring further in-store visits. I have half the mind to return both bras and never shop at Bras N Things again. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
1 reviews | Active since Jan 2020
I am writing this review because I am humiliated and disgusted by the way I was treated at the Bras N Things Pavilion store. What happened to me is unacceptable, and the fact that this is an ongoing issue makes it even worse. I bought two bras from this store at a high price, trusting the brand and assuming **basic hygiene, quality control, and ethical retail standards** would be upheld. When I got home, I discovered that **one of the bras was clearly a return and had been used**. This is intimate apparel. Selling a used bra is not just offensive, it is a **serious hygiene violation and a complete failure of quality control**. I was devastated. Despite how upset I was, I returned to the store because of the excellent service I had previously received from another consultant, Nonsumiso. She had been professional and kind, and she was the reason I trusted the store enough to return. That trust was a mistake. When I walked in, I was met by an older Indian lady at the door who immediately looked irritated by my presence. I calmly explained what had happened and asked to exchange the bra for an unused one that met acceptable hygiene and quality standards. She was visibly unwilling to help me from the start. She brought me a bra that was **laddered, torn, and had lace coming off**, a bra that was clearly **defective and unfit for sale**. When I asked if there was another bra in my size, she dismissively said no, as if I must either accept a damaged item or abandon the exchange entirely. I then said I would rather be refunded and return when stock was available. Only then did she snicker, walk back to the bras, and suddenly produce **another bra in my exact size**. It was obvious she had no intention of assisting me properly. Throughout this interaction, her attitude was hostile, unfriendly, and dismissive. My sister, who was with me, noticed it as well. I could not ask the helpful consultant, Nonsumiso, for assistance because she was busy with another customer. I inspected the bra I was shown. It was acceptable. I thanked the consultant and left. When I got home, I discovered that **the bra packed for me was not the one I inspected**, but the same damaged, laddered bra she had initially tried to push on me. This means I was **intentionally given a defective item**, after already being sold a used one. I was heartbroken and cried to my mother about being taken advantage of. I had already travelled from Musgrave to Pavilion **twice** to resolve issues that were not my fault. I will **not** be returning to Pavilion anytime soon. I will not make a third trip because of one bitter, unfriendly consultant who was clearly unwilling to help. When I told my mother what happened, she confirmed that this was the same consultant who, on 3 February, **did not greet or acknowledge her at all**, despite my mum smiling at her. This behaviour is deliberate and patterned. What makes this worse is that this is **not just my experience**. My extended family has stopped shopping at Bras N Things entirely because of this same woman. Every single one of them has described her as rude, condescending, and unwilling to assist. One cousin left the store humiliated after being spoken to in a belittling manner. Another aunt was made to feel insecure about her body and her size, to the point that she decided her 3 daughters would never shop there again. No woman should feel ashamed of her femininity while buying underwear. This is an ongoing issue, yet this consultant is still employed and continues to mistreat customers. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth **hygiene violations, ************, humiliation, or being deliberately given damaged items**. I want this bra **refunded or exchanged immediately**. I will not accept a torn, laddered item. I want this to be resolved without me returning to Pavilion. I have half the mind to return both bras and never shop at Bras N Things again. I am disgusted by this inconvenience. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
1 reviews | Active since Jan 2020
I am writing this review because I am humiliated and disgusted by the way I was treated at the Bras N Things Pavilion store. What happened to me is unacceptable, and the fact that this is an ongoing issue makes it even worse. I bought two bras from this store at a high price, trusting the brand and assuming **basic hygiene, quality control, and ethical retail standards** would be upheld. When I got home, I discovered that **one of the bras was clearly a return and had been used**. This is intimate apparel. Selling a used bra is not just offensive, it is a **serious hygiene violation and a complete failure of quality control**. I was devastated. Despite how upset I was, I returned to the store because of the excellent service I had previously received from another consultant, Nonsumiso. She had been professional and kind, and she was the reason I trusted the store enough to return. That trust was a mistake. When I walked in, I was met by an older Indian lady at the door who immediately looked irritated by my presence. I calmly explained what had happened and asked to exchange the bra for an unused one that met acceptable hygiene and quality standards. She was visibly unwilling to help me from the start. She brought me a bra that was **laddered, torn, and had lace coming off**, a bra that was clearly **defective and unfit for sale**. When I asked if there was another bra in my size, she dismissively said no, as if I must either accept a damaged item or abandon the exchange entirely. I then said I would rather be refunded and return when stock was available. Only then did she snicker, walk back to the bras, and suddenly produce **another bra in my exact size**. It was obvious she had no intention of assisting me properly. Throughout this interaction, her attitude was hostile, unfriendly, and dismissive. My sister, who was with me, noticed it as well. I could not ask the helpful consultant, Nonsumiso, for assistance because she was busy with another customer. I inspected the bra I was shown. It was acceptable. I thanked the consultant and left. When I got home, I discovered that **the bra packed for me was not the one I inspected**, but the same damaged, laddered bra she had initially tried to push on me. This means I was **intentionally given a defective item**, after already being sold a used one. I was heartbroken and cried to my mother about being taken advantage of. I had already travelled from Musgrave to Pavilion **twice** to resolve issues that were not my fault. I will **not** be returning to Pavilion anytime soon. I will not make a third trip because of one bitter, unfriendly consultant who was clearly unwilling to help. When I told my mother what happened, she confirmed that this was the same consultant who, on 3 February, **did not greet or acknowledge her at all**, despite my mum smiling at her. This behaviour is deliberate and patterned. What makes this worse is that this is **not just my experience**. My extended family has stopped shopping at Bras N Things entirely because of this same woman. Every single one of them has described her as rude, condescending, and unwilling to assist. One cousin left the store humiliated after being spoken to in a belittling manner. Another aunt was made to feel insecure about her body and her size, to the point that she decided her 3 daughters would never shop there again. No woman should feel ashamed of her femininity while buying underwear. This is an ongoing issue, yet this consultant is still employed and continues to mistreat customers. It is a pity, because I actually like the products. However, I will buy them anywhere else before I ever set foot in that store again. No product is worth **hygiene violations, ************, humiliation, or being deliberately given damaged items**. I want this bra **refunded or exchanged immediately**. I will not accept a torn, laddered item. I want this to be resolved without me returning to Pavilion. I have half the mind to return both bras and never shop at Bras N Things again. I am disgusted by this inconvenience. I do not even feel comfortable wearing a bra from a store where I was treated with such disrespect. How is this to be resolved?
1 reviews | Active since Jan 2020
The worse service from the ladies that works at the Fourways Mall branch. On multiple occasions I have been to the store and the staff just stands by the door leaning on the front tables and having a conversation. They just greet and go back to their conversations. I went instore to purchase a few sets . First my husband asked if there was a seat since we had our baby with us and my intention was to shop and take my time. He was also treated with disdain. I told the girl to size me as I’d just had a baby so my size obviously changed. She first told me 32C which was impossible as that was my size prior to pregnancy. They ended up deciding that I’m a 32E which I said looked slightly big. Every item I pointed to that I liked ,it was either “we don’t have your size” or “there’s no bottom for it” . The staff needs real training on upselling and service. I told her to just match up the top with any bottom, it doesn’t need to be exactly the same. Then I went to the sale section and I was told that I only want sale items with a look of disgust by the salesperson. She kept bringing me her most expensive bras . Her facial expressions were so cold and it was obvious she did not want to help. I specifically asked for push up padded bras but she kept showing me lace bralettes and T-shirt bras and told me that I cannot wear push up bras because of my size (which was not the correct size either way) . I’d never felt so disrespectful and was totally put off from shopping here. So I just left. If you want to be in the service industry, you need to treat your customers like gold and don’t treat them based on what demographic you think will make your commission/target. I have trained hundreds of clients on service and product development and this was by far the epitome of bad service and “I’m working just to pay my bills and not because I like my job “
1 reviews | Active since Jan 2020
The worse service from the ladies that works at the Fourways Mall branch. On multiple occasions I have been to the store and the staff just stands by the door leaning on the front tables and having a conversation. They just greet and go back to their conversations. I went instore to purchase a few sets . First my husband asked if there was a seat since we had our baby with us and my intention was to shop and take my time. He was also treated with disdain. I told the girl to size me as I’d just had a baby so my size obviously changed. She first told me 32C which was impossible as that was my size prior to pregnancy. They ended up deciding that I’m a 32E which I said looked slightly big. Every item I pointed to that I liked ,it was either “we don’t have your size” or “there’s no bottom for it” . The staff needs real training on upselling and service. I told her to just match up the top with any bottom, it doesn’t need to be exactly the same. Then I went to the sale section and I was told that I only want sale items with a look of disgust by the salesperson. She kept bringing me her most expensive bras . Her facial expressions were so cold and it was obvious she did not want to help. I specifically asked for push up padded bras but she kept showing me lace bralettes and T-shirt bras and told me that I cannot wear push up bras because of my size (which was not the correct size either way) . I’d never felt so disrespectful and was totally put off from shopping here. So I just left. If you want to be in the service industry, you need to treat your customers like gold and don’t treat them based on what demographic you think will make your commission/target. I have trained hundreds of clients on service and product development and this was by far the epitome of bad service and “I’m working just to pay my bills and not because I like my job “
1 reviews | Active since Jan 2020
I had a ********** experience at this store Clearwater. The first staff member made me feel judged for the size I requested and told me they don’t carry “that size,” in the sale section and was very unhelpful and was rude and the lack the empathy that I would expect in a store such as this (an upmarket underwear store. After trying on a smaller size which I knew would not fit I came back into the front of the store. I was then handed over to another staff member, for reasons never explained, and when I asked her to show me the normal stock, she simply said they only had neutral colors in that size and then walked away, leaving me standing there. The lack of professionalism, care, and respect made me feel extremely uncomfortable and unwelcome. Staff appeared disinterested , untrained, and unwilling to assist in any meaningful way. For a brand that markets itself as luxury this service was nothing short of appalling. This level of service in unacceptable and entirely inconsistent with the brands supposed inclusive standards. I expected excellence and reserved indifference and I will not be returning and I would NOT recommend this branch to anyone.
1 reviews | Active since Jan 2020
I had a ********** experience at this store Clearwater. The first staff member made me feel judged for the size I requested and told me they don’t carry “that size,” in the sale section and was very unhelpful and was rude and the lack the empathy that I would expect in a store such as this (an upmarket underwear store. After trying on a smaller size which I knew would not fit I came back into the front of the store. I was then handed over to another staff member, for reasons never explained, and when I asked her to show me the normal stock, she simply said they only had neutral colors in that size and then walked away, leaving me standing there. The lack of professionalism, care, and respect made me feel extremely uncomfortable and unwelcome. Staff appeared disinterested , untrained, and unwilling to assist in any meaningful way. For a brand that markets itself as luxury this service was nothing short of appalling. This level of service in unacceptable and entirely inconsistent with the brands supposed inclusive standards. I expected excellence and reserved indifference and I will not be returning and I would NOT recommend this branch to anyone.
1 reviews | Active since Jan 2020
The service received was completely unacceptable. Staff were inattentive, unhelpful, and showed no regard for customer needs. I do not plan to return and would not recommend this Clearwater mall branch to anyone.
1 reviews | Active since Jan 2020
The service received was completely unacceptable. Staff were inattentive, unhelpful, and showed no regard for customer needs. I do not plan to return and would not recommend this Clearwater mall branch to anyone.
1 reviews | Active since Jan 2020
i went into their office in Durban WHILE i WAS ON A BUSINESS TRIP ON MONDAY 14.7.2025 and tried on some bras on my body, I was excited to buy these because of all the tik tok ads, I boughT 4 bras, but when I retuned back to JhB , and tried to wear them, it did not feel comfortable , they moaned about me returning the bras with in the 7 day money back guarantee, which they advertise and gave me the excuse of it being a personal hygiene item, NO CARE FOR HYGIENE WAS TAKEN WHEN I TRIED ON AT LEASET 10 BRAS ON MY BODY FROM THEIR STOCK ROOM , NOW THEY TELL ME OF HYGIENE ISSUES, THE PARCEL IS RETURNED AND NOW THEY FURTHER TELL ME 2 ITEMS HAVE NOT PASSED THEY RETURNS TEST AS IT SHOWS IT IS HAS BEEN WORN , THE WOMEN WHO OWNS THIS BUSINESS NEEDS TO RETHINK HOW SHE MANAGES HER BUSINESS , NOW IT IS A FIGHT TO GET MY MONEY RETURNED , WHICH THEY SAY THEY CANNOT DO BUT GIVE ME A STORE CREDIT ,
1 reviews | Active since Jan 2020
i went into their office in Durban WHILE i WAS ON A BUSINESS TRIP ON MONDAY 14.7.2025 and tried on some bras on my body, I was excited to buy these because of all the tik tok ads, I boughT 4 bras, but when I retuned back to JhB , and tried to wear them, it did not feel comfortable , they moaned about me returning the bras with in the 7 day money back guarantee, which they advertise and gave me the excuse of it being a personal hygiene item, NO CARE FOR HYGIENE WAS TAKEN WHEN I TRIED ON AT LEASET 10 BRAS ON MY BODY FROM THEIR STOCK ROOM , NOW THEY TELL ME OF HYGIENE ISSUES, THE PARCEL IS RETURNED AND NOW THEY FURTHER TELL ME 2 ITEMS HAVE NOT PASSED THEY RETURNS TEST AS IT SHOWS IT IS HAS BEEN WORN , THE WOMEN WHO OWNS THIS BUSINESS NEEDS TO RETHINK HOW SHE MANAGES HER BUSINESS , NOW IT IS A FIGHT TO GET MY MONEY RETURNED , WHICH THEY SAY THEY CANNOT DO BUT GIVE ME A STORE CREDIT ,
1 reviews | Active since Jan 2020
To Whom It May Concern, This complaint concerns a recent purchase and subsequent service failure at Bras N Things Mall of The South. On 24 April 2025, I purchased pyjamas from the store and upon wearing them for the first time, on holiday in Cape Town, I realised that the stitching was done poorly on the side of the pants, exposing my leg through a huge slit. I returned the item upon my return from holiday on 12 May and spoke with a sales representative named Amanda, who advised me to keep the trouser with me while a replacement was sourced from another branch. After waiting approximately 3 weeks, Amanda contacted me on Friday, 30 May to inform me that the replacement trouser was ready for the swap. However, upon arriving at the store on Monday, 2 June, a mere 3 days later, I was informed that the pair of trousers had been sold. My primary concern is not solely the loss of the replacement item, but the significant lack of communication throughout this process. There was no notification regarding a limited timeframe for collecting the replacement pants. This has resulted in wasted time and petrol. Furthermore, upon my return to the store, Amanda, who was busy working in the changeroom area, did not come to the front desk when her colleague tried to assist me with the enquiry and complaint. I feel she should have at least come to address the situation personally and not leave it to another salesperson to try and handle the complaint. I find this lack of accountability unacceptable. While I understand that mistakes can happen, the lack of communication and accountability in this instance reflects poorly on the service provided by Bras 'N Things. I request that this matter be investigated and addressed to prevent similar experiences for other customers. I look forward to your response and a resolution to this complaint. Sincerely, Yolandi Staniland Glenvista 0833793357
1 reviews | Active since Jan 2020
To Whom It May Concern, This complaint concerns a recent purchase and subsequent service failure at Bras N Things Mall of The South. On 24 April 2025, I purchased pyjamas from the store and upon wearing them for the first time, on holiday in Cape Town, I realised that the stitching was done poorly on the side of the pants, exposing my leg through a huge slit. I returned the item upon my return from holiday on 12 May and spoke with a sales representative named Amanda, who advised me to keep the trouser with me while a replacement was sourced from another branch. After waiting approximately 3 weeks, Amanda contacted me on Friday, 30 May to inform me that the replacement trouser was ready for the swap. However, upon arriving at the store on Monday, 2 June, a mere 3 days later, I was informed that the pair of trousers had been sold. My primary concern is not solely the loss of the replacement item, but the significant lack of communication throughout this process. There was no notification regarding a limited timeframe for collecting the replacement pants. This has resulted in wasted time and petrol. Furthermore, upon my return to the store, Amanda, who was busy working in the changeroom area, did not come to the front desk when her colleague tried to assist me with the enquiry and complaint. I feel she should have at least come to address the situation personally and not leave it to another salesperson to try and handle the complaint. I find this lack of accountability unacceptable. While I understand that mistakes can happen, the lack of communication and accountability in this instance reflects poorly on the service provided by Bras 'N Things. I request that this matter be investigated and addressed to prevent similar experiences for other customers. I look forward to your response and a resolution to this complaint. Sincerely, Yolandi Staniland Glenvista 0833793357
1 reviews | Active since Jan 2020
Everytime I visit Bras n Things, I leave very happy. The ladies are always so friendly and helpful. Today’s superstar was Lulu at the Fourways Mall store. I told her what I needed and she suggested something even better. I went there for one product and left with four. Thanks so much! I’ll be back again 😁
1 reviews | Active since Jan 2020
Everytime I visit Bras n Things, I leave very happy. The ladies are always so friendly and helpful. Today’s superstar was Lulu at the Fourways Mall store. I told her what I needed and she suggested something even better. I went there for one product and left with four. Thanks so much! I’ll be back again 😁
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