BR
Breakers Resort Hotel
Unclaimed Business
BR
Breakers Resort Hotel
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
Patrick
1 reviews | Active since Jan 2020
2 Mar 2026, 11:15
Disgusting ****roach infested Breakers r0oom 218
I was booked in unit 218 for the duration 31/12/2025 to 05/01/2026, by a so called Agent as these unit its privately owned. On arrival I realised the ****roaches are going to remove me from my bed and through me into the see. It was a traumatic health hazard for my whole family. We tried to contact the so called Agent for the whole week but she did not bother to even reply our messages. On check out I approached the General Manager whojust said the rooms are privately owned there is nothing she can do. I do not think he was right because owners cannot have unfettered powers to jeopardise the health of all hotel dwellers for the reason he mentioned. Around the 5th or 7th of January the so called Agent texted me and told she only works from the 5th/01/2026. As it is a practise they also make cheap promises that for the inconvenience they will refund some money. In my case she said R300-00/day off my paid amount. You as the owner of the unit if you gave her the money just be informed that she did not give me the money or if you never promised to pay me anything these are the lies they tell us. At booking I requested an invoice and she sent me something with sales tax provision. In SA we do not use sales tax we use Vat. You owners are you not able to choose decent people with decent WhatsApp profiles at least to show respect for us as clients? The Manager Of Breakers cant you show respect for all of your clients by managing these things as well. In my view you are ruining a good brand because of so called private rooms. .
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Patrick
1 reviews | Active since Jan 2020
2 Mar 2026, 11:15
Disgusting ****roach infested Breakers r0oom 218
I was booked in unit 218 for the duration 31/12/2025 to 05/01/2026, by a so called Agent as these unit its privately owned. On arrival I realised the ****roaches are going to remove me from my bed and through me into the see. It was a traumatic health hazard for my whole family. We tried to contact the so called Agent for the whole week but she did not bother to even reply our messages. On check out I approached the General Manager whojust said the rooms are privately owned there is nothing she can do. I do not think he was right because owners cannot have unfettered powers to jeopardise the health of all hotel dwellers for the reason he mentioned. Around the 5th or 7th of January the so called Agent texted me and told she only works from the 5th/01/2026. As it is a practise they also make cheap promises that for the inconvenience they will refund some money. In my case she said R300-00/day off my paid amount. You as the owner of the unit if you gave her the money just be informed that she did not give me the money or if you never promised to pay me anything these are the lies they tell us. At booking I requested an invoice and she sent me something with sales tax provision. In SA we do not use sales tax we use Vat. You owners are you not able to choose decent people with decent WhatsApp profiles at least to show respect for us as clients? The Manager Of Breakers cant you show respect for all of your clients by managing these things as well. In my view you are ruining a good brand because of so called private rooms. .
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Replies (0)OG
SM
Sivuyisiwe M
1 reviews | Active since Jan 2020
14 Jan 2026, 13:28
Disgruntled and Disgusted
So on the 11 of December 2025 I booked an apartment at Breakers Apartment, handled by Adam , booking reference :6160857361. I booked through booking.com as agent. So when I got there, viewing the. Place obviously, I find it very unsatisfactory and I didn't like the place so I cancelled through booking.com an agent still. Booking com. Notified Adam who is the property owner if I may say. So yesterday the 13 January 2026, I called Adam directly telling him of the situation and that I need my money back as in refund. Adam never attended. To. My request and that of booking.com Now I feel like I've been ****med and I'm taking this to thee higher authority that is tourism board. I'm very disgruntled by Adams service and to think of that he's forcing me stop sleep in a place that I don't like... Please speak to him here's his direct line 082 0877 744 it's been a month now... Hellopeter isn't helping either, what must I do?
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Sivuyisiwe M
1 reviews | Active since Jan 2020
14 Jan 2026, 13:28
Disgruntled and Disgusted
So on the 11 of December 2025 I booked an apartment at Breakers Apartment, handled by Adam , booking reference :6160857361. I booked through booking.com as agent. So when I got there, viewing the. Place obviously, I find it very unsatisfactory and I didn't like the place so I cancelled through booking.com an agent still. Booking com. Notified Adam who is the property owner if I may say. So yesterday the 13 January 2026, I called Adam directly telling him of the situation and that I need my money back as in refund. Adam never attended. To. My request and that of booking.com Now I feel like I've been ****med and I'm taking this to thee higher authority that is tourism board. I'm very disgruntled by Adams service and to think of that he's forcing me stop sleep in a place that I don't like... Please speak to him here's his direct line 082 0877 744 it's been a month now... Hellopeter isn't helping either, what must I do?
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Replies (0)SM
Sivuyisiwe M
1 reviews | Active since Jan 2020
27 Dec 2025, 12:23
Disgruntled customer
Breakers hasn't refunded me, it's been 3 weeks now, so I've given then a zero rating... I'm not happy with their services and their responses are not up to par
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Sivuyisiwe M
1 reviews | Active since Jan 2020
27 Dec 2025, 12:23
Disgruntled customer
Breakers hasn't refunded me, it's been 3 weeks now, so I've given then a zero rating... I'm not happy with their services and their responses are not up to par
0
Replies (0)SM
Sivuyisiwe M
1 reviews | Active since Jan 2020
19 Dec 2025, 19:08
Disgruntled Customer and no response from the property
So basically im here to complain, I wasn't happy at all with what I thought I was sold to. So on the 11th of December 2025 I made a booking through bookings.com which Ied me to Breakers Resort Hotel. So from what I saw on the pics and compared to what I saw when I checked the property, it was a complete opposite, so I cancelled , as of that day no response from the property and that's appalling from my side. So I paid R2304.00 for that nighy but never slept there because of the property, I was dissatisfied bigtime. So now I need my money back and my booking number : 6160857361.
Helpful (0)
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Sivuyisiwe M
1 reviews | Active since Jan 2020
19 Dec 2025, 19:08
Disgruntled Customer and no response from the property
So basically im here to complain, I wasn't happy at all with what I thought I was sold to. So on the 11th of December 2025 I made a booking through bookings.com which Ied me to Breakers Resort Hotel. So from what I saw on the pics and compared to what I saw when I checked the property, it was a complete opposite, so I cancelled , as of that day no response from the property and that's appalling from my side. So I paid R2304.00 for that nighy but never slept there because of the property, I was dissatisfied bigtime. So now I need my money back and my booking number : 6160857361.
0
Replies (0)ZY
ZAKARIA Y
1 reviews | Active since Jan 2020
7 Dec 2025, 20:16
Breakers Resort Home of ****roaches
I have been staying at this property for the last 40 years. Since checking in today I'm highly disappointed and will not set foot in this slum in the future. I believe there's now a service fee for using the hotel towels for the pool by the way. But that's not my biggest issue. This evening I killed over 15 ****roaches thus far. This place in infested with ****roaches. For the life of me I am truly disgusted. Please save yourself and don't book at Breakers Resort Umhlanga!!
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ZAKARIA Y
1 reviews | Active since Jan 2020
7 Dec 2025, 20:16
Breakers Resort Home of ****roaches
I have been staying at this property for the last 40 years. Since checking in today I'm highly disappointed and will not set foot in this slum in the future. I believe there's now a service fee for using the hotel towels for the pool by the way. But that's not my biggest issue. This evening I killed over 15 ****roaches thus far. This place in infested with ****roaches. For the life of me I am truly disgusted. Please save yourself and don't book at Breakers Resort Umhlanga!!
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Replies (0)LN
Leenta N
1 reviews | Active since Jan 2020
18 Jul 2025, 14:10
Disappointing Stay
Our recent stay at Unit 127 in The Breakers Resort was deeply disappointing and concerning from a health and safety standpoint. The unit was in atrocious condition — mold on the walls, a persistent foul smell, and general uncleanliness made the space uninhabitable. I was shocked to discover that the unit is privately owned, meaning resort staff were unable to assist us with the issues. Despite sending three emails and raising the matter multiple times at the reception desk, the booking agent, Adam, failed to respond or offer any support. This was particularly distressing as my son suffers from asthma, and the moldy, damp conditions posed a real health risk. Additional issues included: A bathtub with an open, uncovered hole. No plug for the bathroom basin. Two fridges in the unit — only one working, the other left abandoned. Bedding was extremely thin and visibly worn out. After one night, we were eventually moved to another unit, but the transition felt rushed and inconsiderate — as if the priority was not our well-being, but to vacate the unit so another family could be checked in, regardless of the health hazards. This experience was not only uncomfortable but unsafe. It is unacceptable that such a unit is being rented out, especially under the guise of being part of a reputable resort. It’s clear that the booking agent prioritized commission over guest safety and comfort. I hope this feedback prevents others from going through a similar experience.
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Leenta N
1 reviews | Active since Jan 2020
18 Jul 2025, 14:10
Disappointing Stay
Our recent stay at Unit 127 in The Breakers Resort was deeply disappointing and concerning from a health and safety standpoint. The unit was in atrocious condition — mold on the walls, a persistent foul smell, and general uncleanliness made the space uninhabitable. I was shocked to discover that the unit is privately owned, meaning resort staff were unable to assist us with the issues. Despite sending three emails and raising the matter multiple times at the reception desk, the booking agent, Adam, failed to respond or offer any support. This was particularly distressing as my son suffers from asthma, and the moldy, damp conditions posed a real health risk. Additional issues included: A bathtub with an open, uncovered hole. No plug for the bathroom basin. Two fridges in the unit — only one working, the other left abandoned. Bedding was extremely thin and visibly worn out. After one night, we were eventually moved to another unit, but the transition felt rushed and inconsiderate — as if the priority was not our well-being, but to vacate the unit so another family could be checked in, regardless of the health hazards. This experience was not only uncomfortable but unsafe. It is unacceptable that such a unit is being rented out, especially under the guise of being part of a reputable resort. It’s clear that the booking agent prioritized commission over guest safety and comfort. I hope this feedback prevents others from going through a similar experience.
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Corne N
1 reviews | Active since Jan 2020
8 Apr 2025, 08:04
Beautiful unit at Breakers resort
What an amazing unit to stay in. This unit is on the ground floor, at the private residence. It is so beautiful, clean, and we will definitely come back. The resort is 10 stars, enjoyed the different pools, and restaurant, as well as the spa.
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Corne N
1 reviews | Active since Jan 2020
8 Apr 2025, 08:04
Beautiful unit at Breakers resort
What an amazing unit to stay in. This unit is on the ground floor, at the private residence. It is so beautiful, clean, and we will definitely come back. The resort is 10 stars, enjoyed the different pools, and restaurant, as well as the spa.
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