BH
Brenton Haven
Unclaimed Business
BH
Brenton Haven
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Brenton Haven
Brenton Haven has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Brenton Haven across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDH
Dirko H
1 reviews | Active since Jan 2020
23 Sept 2025, 09:05
Brenton Haven - never ever stay there again
Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. This is in my mind: * False advertising * It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk * It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them *************. * Needless to say Brenton Haven and booking.com has lost our business for life * Trust in a system like booking.com is very important and once lost, you cannot get it back * Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very questionable
Helpful (0)
|Replies (0)DH
Dirko H
1 reviews | Active since Jan 2020
23 Sept 2025, 09:05
Brenton Haven - never ever stay there again
Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. This is in my mind: * False advertising * It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk * It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them *************. * Needless to say Brenton Haven and booking.com has lost our business for life * Trust in a system like booking.com is very important and once lost, you cannot get it back * Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very questionable
0
Replies (0)DH
Dirko H
1 reviews | Active since Jan 2020
2 Mar 2025, 08:09
Brenton Haven and booking.com - won't see us again
We have stayed at Brenton Haven 3 times in the past year. Last year December while we were staying at the hotel we decided we want to go there again and bring our parents with. I made a booking for 2 apartments with booking.com at R17010 each for December 2025. I then went to the reception to confirm the units, which was done. Fast forward 3 months and booking.com informs me that Brenton Haven has made a mistake and that actaul price is R41658.75 for one apartment. And we have 4 days to decide whether we will take it at the new price otherwise our booking is cancelled. I have seen a lot of things in the hospitality industry, but writing me a hostile mail as if I had made the mistake and then trying to force me to take the new rate - where is the customer service? It is safe to say we will never ever go there again. It is the worst attitude I have experienced from a company in the hospitality industry in a long time and we simply will not go there ever again. I honestly cannot believe this - rather than admit they made a mistake, they just move the consequences to us. This is going to serve you well. Keep up the good work! You really understand how to upset your regular clients. In all this booking.com their agent has even been worse, conveying the hotel's message to me. You could see some of the messages were AI written and had a threatening tone to it. That is the end of booking.com for me as well. We will never use them again.
Helpful (0)
|Replies (0)DH
Dirko H
1 reviews | Active since Jan 2020
2 Mar 2025, 08:09
Brenton Haven and booking.com - won't see us again
We have stayed at Brenton Haven 3 times in the past year. Last year December while we were staying at the hotel we decided we want to go there again and bring our parents with. I made a booking for 2 apartments with booking.com at R17010 each for December 2025. I then went to the reception to confirm the units, which was done. Fast forward 3 months and booking.com informs me that Brenton Haven has made a mistake and that actaul price is R41658.75 for one apartment. And we have 4 days to decide whether we will take it at the new price otherwise our booking is cancelled. I have seen a lot of things in the hospitality industry, but writing me a hostile mail as if I had made the mistake and then trying to force me to take the new rate - where is the customer service? It is safe to say we will never ever go there again. It is the worst attitude I have experienced from a company in the hospitality industry in a long time and we simply will not go there ever again. I honestly cannot believe this - rather than admit they made a mistake, they just move the consequences to us. This is going to serve you well. Keep up the good work! You really understand how to upset your regular clients. In all this booking.com their agent has even been worse, conveying the hotel's message to me. You could see some of the messages were AI written and had a threatening tone to it. That is the end of booking.com for me as well. We will never use them again.
0
Replies (0)EF
E F
1 reviews | Active since Jan 2020
10 Apr 2023, 17:55
Shocking service at Butterfly blu at Brenton haven .
We have dined at Butterfly Blu restaurant over five years (2019-2023) and each time we have been disappointed. From disappointing New Year’s Eve parties, to your average breakfast/ dinner. The manager at the restaurant is not adequately educated on business etiquette and management protocol. Organisation and people skills are seriously lacking. When dealing with our complaints, they did not adequately respond and resolve the situation. Disrespect, unprofessionalism, poor food quality that made us ill. Their four-star rating is not deserved. We expected class based on their business description, rates, and location!
Helpful (0)
|Replies (0)EF
E F
1 reviews | Active since Jan 2020
10 Apr 2023, 17:55
Shocking service at Butterfly blu at Brenton haven .
We have dined at Butterfly Blu restaurant over five years (2019-2023) and each time we have been disappointed. From disappointing New Year’s Eve parties, to your average breakfast/ dinner. The manager at the restaurant is not adequately educated on business etiquette and management protocol. Organisation and people skills are seriously lacking. When dealing with our complaints, they did not adequately respond and resolve the situation. Disrespect, unprofessionalism, poor food quality that made us ill. Their four-star rating is not deserved. We expected class based on their business description, rates, and location!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2016, 11:24
Very Disappointing
<p>Went for breakfast on Sunday morning with Family before they left for Jhb.</p> <p>How disappointing. Out of 4 breakfasts only one was not sent back. Coffee was also very poor.</p> <p>The breakfasts were taken off the bill but the attitude was awful.</p> <p>Such a shame that a beautiful setting has been ruined by bad food and lack lustre service</p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2016, 11:24
Very Disappointing
<p>Went for breakfast on Sunday morning with Family before they left for Jhb.</p> <p>How disappointing. Out of 4 breakfasts only one was not sent back. Coffee was also very poor.</p> <p>The breakfasts were taken off the bill but the attitude was awful.</p> <p>Such a shame that a beautiful setting has been ruined by bad food and lack lustre service</p>
0
Replies (0)NE
Nicky E
1 reviews | Active since Jan 2020
11 Feb 2016, 11:19
Extremely poor food quality became ill
On recommendation went to the Blu restaurant and ordered 2 GRILLED prawns @ R190.00 per serving.<br> Brought to the table - COLD and BOILED. Returned and waited again another 15- 20min. <br> Brought to the table - now so grilled that the prawns were now burnt.<br> Asked to speak to the manager (Lady). She first completed another conversation - then spoke to waiter. When she saw that I was looking at her she just raised her hand indicating that I must wait. <br> Stood up wanting to speak to more senior management. She then quickly came towards me - saying that she first wanted to speak to the chef to see what the problem was. How can this be done if you as manager have not even made an attempt to hear from your guest on what the concern was.<br> I asked to speak to the General Manager.<br> After a few minutes - after him having in full view a discussion with the manager approached us. I even stood up as I thought a proper greeting would take place. None of that happened<br> He then also tried to defend the staff by saying they were talking to the chef before approaching us as paying guests.<br> When he saw that this was not good enough he then changed his story agreeing that the manager should have approached us
Helpful (0)
|Replies (0)NE
Nicky E
1 reviews | Active since Jan 2020
11 Feb 2016, 11:19
Extremely poor food quality became ill
On recommendation went to the Blu restaurant and ordered 2 GRILLED prawns @ R190.00 per serving.<br> Brought to the table - COLD and BOILED. Returned and waited again another 15- 20min. <br> Brought to the table - now so grilled that the prawns were now burnt.<br> Asked to speak to the manager (Lady). She first completed another conversation - then spoke to waiter. When she saw that I was looking at her she just raised her hand indicating that I must wait. <br> Stood up wanting to speak to more senior management. She then quickly came towards me - saying that she first wanted to speak to the chef to see what the problem was. How can this be done if you as manager have not even made an attempt to hear from your guest on what the concern was.<br> I asked to speak to the General Manager.<br> After a few minutes - after him having in full view a discussion with the manager approached us. I even stood up as I thought a proper greeting would take place. None of that happened<br> He then also tried to defend the staff by saying they were talking to the chef before approaching us as paying guests.<br> When he saw that this was not good enough he then changed his story agreeing that the manager should have approached us
0
Replies (0)