Brinant Group
Verified Business
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Security
14h 36mReply Time
-100 NPSUnlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 14 hours 36 min
TrustIndex
0
Ranking
#8
in Security
Avg Reply
14h 36m
NPS Score
-100
Recommended: Unlikely
Replied to 67% of negative reviews
Reply time on negative reviews: 14 hours 36 min
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Brinant Group
Brinant Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 14 hours 36 min. Hellopeter has tracked Brinant Group across 69 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMO
Monique O
1 reviews | Active since Jan 2020
2 Nov 2025, 06:22
Brinant is a No Show!!!!
If I could give less than one star I would! I moved to Brinant a couple of years ago. Luckily in those years I never had a serious incident where I needed them, because I’m sure it wouldn’t have ended well. There were 2 incidents now where there was a suspicious vehicle parked in the street in front of my house and I asked them to come out and help. Both times they said that they are on the way, but never arrive. The. When I phone to hear how long it will take for them to arrive they say unfortunately they don’t come out for suspicious vehicles. This is ridiculous since this lead to break ins. They just refuse to help. I think they are completely useless and that I am wasting my money.
Helpful (0)
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Monique O
1 reviews | Active since Jan 2020
2 Nov 2025, 06:22
Brinant is a No Show!!!!
If I could give less than one star I would! I moved to Brinant a couple of years ago. Luckily in those years I never had a serious incident where I needed them, because I’m sure it wouldn’t have ended well. There were 2 incidents now where there was a suspicious vehicle parked in the street in front of my house and I asked them to come out and help. Both times they said that they are on the way, but never arrive. The. When I phone to hear how long it will take for them to arrive they say unfortunately they don’t come out for suspicious vehicles. This is ridiculous since this lead to break ins. They just refuse to help. I think they are completely useless and that I am wasting my money.
0
Replies (0)TS
Thembeka S
1 reviews | Active since Jan 2020
1 Aug 2025, 11:03
Unfair treatment and bullying
I am writing to formally raise my concerns regarding the rental agreement I entered into in June 2024. At the time of signing, I was verbally assured that I could cancel the contract at any time should the need arise. Unfortunately, around September 2024, I experienced severe personal and financial difficulties that impacted my ability to meet my monthly debit order obligations. When I received a statement in January 2025 reflecting arrears, I immediately made payment arrangements, which I have consistently honoured. I also requested that the services be temporarily suspended until my financial situation stabilised. However, this request was declined, and I was instead threatened with legal action. In July 2025, my account was debited twice the usual amount. When I queried this, I was informed via email that a refund would be processed. To date, no refund has been received. Upon following up and expressing my intention to cancel the services due to the breakdown of trust and the poor treatment I’ve received, I was informed that cancellation is not permitted as I signed a 36-month contract, and that I would remain liable for the full term if I choose to terminate. I find this response unacceptable and feel that I am being unfairly treated. I no longer wish to continue with a service that has caused me significant distress and failed to act in good faith. I believe I should not be forced to continue paying for a service I no longer need, particularly under these circumstances. Please help me.
Helpful (0)
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Thembeka S
1 reviews | Active since Jan 2020
1 Aug 2025, 11:03
Unfair treatment and bullying
I am writing to formally raise my concerns regarding the rental agreement I entered into in June 2024. At the time of signing, I was verbally assured that I could cancel the contract at any time should the need arise. Unfortunately, around September 2024, I experienced severe personal and financial difficulties that impacted my ability to meet my monthly debit order obligations. When I received a statement in January 2025 reflecting arrears, I immediately made payment arrangements, which I have consistently honoured. I also requested that the services be temporarily suspended until my financial situation stabilised. However, this request was declined, and I was instead threatened with legal action. In July 2025, my account was debited twice the usual amount. When I queried this, I was informed via email that a refund would be processed. To date, no refund has been received. Upon following up and expressing my intention to cancel the services due to the breakdown of trust and the poor treatment I’ve received, I was informed that cancellation is not permitted as I signed a 36-month contract, and that I would remain liable for the full term if I choose to terminate. I find this response unacceptable and feel that I am being unfairly treated. I no longer wish to continue with a service that has caused me significant distress and failed to act in good faith. I believe I should not be forced to continue paying for a service I no longer need, particularly under these circumstances. Please help me.
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Replies (0)MvdV
Michele van der Vyver
1 reviews | Active since Jan 2020
22 May 2025, 09:30
Dishonest practices at Brinant
Dishonest practices takes place as 1 gave one and a half months notice, they removed their antenna and now send me a bill that they have not removed the antenna on the 25th of April an hour to early at 14.00. They showed me it was removed and now CHARGE me!!
Helpful (0)
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Michele van der Vyver
1 reviews | Active since Jan 2020
22 May 2025, 09:30
Dishonest practices at Brinant
Dishonest practices takes place as 1 gave one and a half months notice, they removed their antenna and now send me a bill that they have not removed the antenna on the 25th of April an hour to early at 14.00. They showed me it was removed and now CHARGE me!!
0
Replies (0)MO
P
Pieter
1 reviews | Active since Jan 2020
24 Jan 2025, 22:01
Terrible experience
We were clients of Brinant for 3 years. At the start of Nov 2024, I sent them notice that we had to cancel our contract as we are moving in Dec. They waited until the 3rd of January 2025 to inform us that the rental kit had to be removed from the premises or else we would have to pay R2000 for the kit By this time we no longer lived there, had no more access to the premises and could not allow them access to the premises without the landlord being present. The landlord travels often and is not always in the country. I gave Brinant the contact details of the landlord and also tried to arrange a time from my side. Brinant just decided on a date and time without consulting anybody and showed up to an empty premises. Then sent me an invoice that was now changed to R2600 for the admin. Once again I tried to explain to them that we have to coordinate with the landlord to set a date. They said they would give me another chance and just chose a random date and time again. They had more than enough notice and time to come to remove the kit when I still had access to the premises and could have easily assisted them. Now they want to penalise me because their admin takes more than 2 months to process cancellations. On top of this, their sales rep dares to then call me and ask me if I want to take up a new contract with them at my new premises. I am appalled at the way you treat your customers.
Helpful (0)
|Replies (0)P
Pieter
1 reviews | Active since Jan 2020
24 Jan 2025, 22:01
Terrible experience
We were clients of Brinant for 3 years. At the start of Nov 2024, I sent them notice that we had to cancel our contract as we are moving in Dec. They waited until the 3rd of January 2025 to inform us that the rental kit had to be removed from the premises or else we would have to pay R2000 for the kit By this time we no longer lived there, had no more access to the premises and could not allow them access to the premises without the landlord being present. The landlord travels often and is not always in the country. I gave Brinant the contact details of the landlord and also tried to arrange a time from my side. Brinant just decided on a date and time without consulting anybody and showed up to an empty premises. Then sent me an invoice that was now changed to R2600 for the admin. Once again I tried to explain to them that we have to coordinate with the landlord to set a date. They said they would give me another chance and just chose a random date and time again. They had more than enough notice and time to come to remove the kit when I still had access to the premises and could have easily assisted them. Now they want to penalise me because their admin takes more than 2 months to process cancellations. On top of this, their sales rep dares to then call me and ask me if I want to take up a new contract with them at my new premises. I am appalled at the way you treat your customers.
0
Replies (0)TM
Thembakazi M
1 reviews | Active since Jan 2020
8 Dec 2024, 19:35
Poor Service Shame
Terrible service at this company all they are quick to do is deductions. Their response via telephone is very delays if it comes through, i took a security company hoping i will be safe guess what i have to call them instead when the alarm go off and not them calling
Helpful (0)
|Replies (0)TM
Thembakazi M
1 reviews | Active since Jan 2020
8 Dec 2024, 19:35
Poor Service Shame
Terrible service at this company all they are quick to do is deductions. Their response via telephone is very delays if it comes through, i took a security company hoping i will be safe guess what i have to call them instead when the alarm go off and not them calling
0
Replies (0)LN