BA
British Airways Executive Club
Unclaimed Business
BA
British Airways Executive Club
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWB
Wendy B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:21
BA Executive Club joke!
I have been trying for 3 months to link my Qatar account to BA to convert and use my avios miles. I have spent hours on phone calls and each time I am told a different story on how this will be remedied. I have done everything they have asked of me. Last week, at my wits ends, I asked to speak to someone senior and was told that she would try get someone to call me back - guess what? No one contacted me! The Avios miles are now about to expire and I still have not had any joy. They have now told me I need to go back to Qatar to change my name on their side because I have a middle name and that is what is causing the problem as their system can't deal with a middle name. I explained that it isn't unusual to have a middle name and surely I am not the only person who does. Qatar is not contactable (I am still trying) due to the flight issues caused by the war! So basically BA will ensure that I cannot use the miles and have wasted hours of my time!
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Wendy B
1 reviews | Active since Jan 2020
16 Mar 2026, 07:21
BA Executive Club joke!
I have been trying for 3 months to link my Qatar account to BA to convert and use my avios miles. I have spent hours on phone calls and each time I am told a different story on how this will be remedied. I have done everything they have asked of me. Last week, at my wits ends, I asked to speak to someone senior and was told that she would try get someone to call me back - guess what? No one contacted me! The Avios miles are now about to expire and I still have not had any joy. They have now told me I need to go back to Qatar to change my name on their side because I have a middle name and that is what is causing the problem as their system can't deal with a middle name. I explained that it isn't unusual to have a middle name and surely I am not the only person who does. Qatar is not contactable (I am still trying) due to the flight issues caused by the war! So basically BA will ensure that I cannot use the miles and have wasted hours of my time!
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Replies (0)NE
Neil E
1 reviews | Active since Jan 2020
26 Nov 2025, 12:42
Never ever try to change a mistake on your account name.....
What a joke. All I want to do is change by account name from my initials to my first name as I cannot link my bookings to my avios/membership. I feel like a ******** as already and they just keep on asking for my passport/Id and still they refuse to change just my name. I have lost airmiles due to this but even laying a complaint has beard to fruit. Even phoning them they **** the door in your face. I am furious now and wish I never booked with them this December, and yes 2 x business class of flights and i can see my airmiles disappear. Never again.
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Neil E
1 reviews | Active since Jan 2020
26 Nov 2025, 12:42
Never ever try to change a mistake on your account name.....
What a joke. All I want to do is change by account name from my initials to my first name as I cannot link my bookings to my avios/membership. I feel like a ******** as already and they just keep on asking for my passport/Id and still they refuse to change just my name. I have lost airmiles due to this but even laying a complaint has beard to fruit. Even phoning them they **** the door in your face. I am furious now and wish I never booked with them this December, and yes 2 x business class of flights and i can see my airmiles disappear. Never again.
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Replies (0)DG
Davina G
1 reviews | Active since Jan 2020
29 May 2025, 18:23
Fly business class but don’t expect any avios or service
I flew British Airways business class to Phoenix USA from South Africa in the last week of February. Since then I have been trying to get my Avios points which were never allocated. I get a weekly auto response to say they are working “extremely hard” to resolve but really I don’t think they are doing anything. Every other airline automatically allocates your points or responds with allocated points in 48 hours. This has been 3 months! It’s impossible to find an escalation point or an actual human being to talk to and resolve!
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Davina G
1 reviews | Active since Jan 2020
29 May 2025, 18:23
Fly business class but don’t expect any avios or service
I flew British Airways business class to Phoenix USA from South Africa in the last week of February. Since then I have been trying to get my Avios points which were never allocated. I get a weekly auto response to say they are working “extremely hard” to resolve but really I don’t think they are doing anything. Every other airline automatically allocates your points or responds with allocated points in 48 hours. This has been 3 months! It’s impossible to find an escalation point or an actual human being to talk to and resolve!
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Replies (0)ZP
Zita P
1 reviews | Active since Jan 2020
30 Sept 2024, 09:59
ABSA BA CREDIT CARD PATHETIC SERVICE AND STAFF
Most appalling service and charges at ABSA BRITISH AIRWAYS CREDIT CARD with charges of 22.75% which is nothing but daylight *******. Pathetic and *********** staff including the case Manager who has no cooking clue about simple arithmetic and does not even understand how the charges work. Before sending your client an email ensure you have verified your facts and that you have all your ducks in a row. Please ensure that your personnel are au fait with how everything works regarding the credit card and not make assumptions or incorrect facts. Simple arithmetic is obviously not Buhle Radebe's forte as she is nothing but useless and sends me the incorrect information. How on earth can Absa BA Credit Card Division have someone like this being a so-called case Manager is beyond me. Please ensure that you get reliable and competent staff working at your division so as not to give clients incorrect information because all you are doing is infuriating clients with your ignorance!!!!!!
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Zita P
1 reviews | Active since Jan 2020
30 Sept 2024, 09:59
ABSA BA CREDIT CARD PATHETIC SERVICE AND STAFF
Most appalling service and charges at ABSA BRITISH AIRWAYS CREDIT CARD with charges of 22.75% which is nothing but daylight *******. Pathetic and *********** staff including the case Manager who has no cooking clue about simple arithmetic and does not even understand how the charges work. Before sending your client an email ensure you have verified your facts and that you have all your ducks in a row. Please ensure that your personnel are au fait with how everything works regarding the credit card and not make assumptions or incorrect facts. Simple arithmetic is obviously not Buhle Radebe's forte as she is nothing but useless and sends me the incorrect information. How on earth can Absa BA Credit Card Division have someone like this being a so-called case Manager is beyond me. Please ensure that you get reliable and competent staff working at your division so as not to give clients incorrect information because all you are doing is infuriating clients with your ignorance!!!!!!
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Replies (0)NW
Nico W
1 reviews | Active since Jan 2020
5 Mar 2024, 08:59
WORST SERVICE EVER EXPIERENCED.
Re: NC Willemse Acc: 36047086 & 91763289 Been trying to merge my Aveo accounts since March 2020 without any luck. Received mails from Therasa Munford, Mark Bullock, Kate Boggis, Mark Houghton,and David Lee, requesting to load my id proof and of address on the website. NEEDLESS TO SAY THEY ALL CAME FROM A NO REPLY EMAIL ADDRESS. WHY ARE YOU SCARED TO SUPPLY A RETURNING EMAIL ADDRESS. Done that several times but you don't get confirmation if it was successful or not. In the last 3 weeks also posted the documents twice to address given. Why can't anybody pick-up a phone and phone me.
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Nico W
1 reviews | Active since Jan 2020
5 Mar 2024, 08:59
WORST SERVICE EVER EXPIERENCED.
Re: NC Willemse Acc: 36047086 & 91763289 Been trying to merge my Aveo accounts since March 2020 without any luck. Received mails from Therasa Munford, Mark Bullock, Kate Boggis, Mark Houghton,and David Lee, requesting to load my id proof and of address on the website. NEEDLESS TO SAY THEY ALL CAME FROM A NO REPLY EMAIL ADDRESS. WHY ARE YOU SCARED TO SUPPLY A RETURNING EMAIL ADDRESS. Done that several times but you don't get confirmation if it was successful or not. In the last 3 weeks also posted the documents twice to address given. Why can't anybody pick-up a phone and phone me.
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Replies (0)GE
Gerrit E
1 reviews | Active since Jan 2020
15 May 2023, 12:36
British Airways no response
I recently travel to Ibiza from South Africa to attend a multisport event with my son. We decided to travel with British airways because they offer a very good deal when travelling with a racing bike. Everything went very smoothly to Ibiza. When we returned however our we had to transfer at Heathrow to our flight to South Africa. This flight departed almost an hour late because we were waiting for passengers that needed assistance with boarding. I stopped counting at 10, the vast majority of them arrived late at the boarding gate. We allowed 2h for our transfer back at OR Tambo to Bloemfontein which is normally enough but with the delay we just could not make it with the flight at OR Tambo boarding when we arrived at the check in counter. There were no flights available for the rest of that day and as we had to be at work and class the next day we had to rent a car and drive down to Bloemfontein. CemAir did not want to refund us considering us to be a no show and British Airways at OR Tambo said their responsibility ended when we arrived at OR Tambo, the fact that we were late for another airline's flight was not really their problem. I did file a online complaint with British airways about two weeks ago and escalated the complaint since then but sadly with absolutely no response.
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Gerrit E
1 reviews | Active since Jan 2020
15 May 2023, 12:36
British Airways no response
I recently travel to Ibiza from South Africa to attend a multisport event with my son. We decided to travel with British airways because they offer a very good deal when travelling with a racing bike. Everything went very smoothly to Ibiza. When we returned however our we had to transfer at Heathrow to our flight to South Africa. This flight departed almost an hour late because we were waiting for passengers that needed assistance with boarding. I stopped counting at 10, the vast majority of them arrived late at the boarding gate. We allowed 2h for our transfer back at OR Tambo to Bloemfontein which is normally enough but with the delay we just could not make it with the flight at OR Tambo boarding when we arrived at the check in counter. There were no flights available for the rest of that day and as we had to be at work and class the next day we had to rent a car and drive down to Bloemfontein. CemAir did not want to refund us considering us to be a no show and British Airways at OR Tambo said their responsibility ended when we arrived at OR Tambo, the fact that we were late for another airline's flight was not really their problem. I did file a online complaint with British airways about two weeks ago and escalated the complaint since then but sadly with absolutely no response.
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Replies (0)HA
Hendrik A
1 reviews | Active since Jan 2020
10 Mar 2023, 08:38
Avoid BA as far as possible.
I had problems making a booking using my Avios. I called the South African contact number 4 times and after holding on for more than 10 minutes per call, I hung up. I then called the UK number (at great cost) and held on for more than 20 minutes, listening to their adverts and urging me to use the website, I hung up. Then they had the audacity to send me customer satisfaction questionnaire. I have booked 4 international flights since - none of them with BA.
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Hendrik A
1 reviews | Active since Jan 2020
10 Mar 2023, 08:38
Avoid BA as far as possible.
I had problems making a booking using my Avios. I called the South African contact number 4 times and after holding on for more than 10 minutes per call, I hung up. I then called the UK number (at great cost) and held on for more than 20 minutes, listening to their adverts and urging me to use the website, I hung up. Then they had the audacity to send me customer satisfaction questionnaire. I have booked 4 international flights since - none of them with BA.
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ralf D
1 reviews | Active since Jan 2020
15 Sept 2022, 10:53
British Airways AVIOS Executive Club - trying to make a booking on this LOYALTY program is impossible!!
good day. i am based in johannesburg , south africa. i have been trying to contact the BA EXECUTIVE CLUB , to make a booking using my AVIOS. . i have been kept on hold for hours , trying to get through to someone to make the booking. i cannot make the booking on-line , as all the dates requested show unavailable!! i have tried all the phone numbers listed on directory enquiroes , in South Africa , on your web-portal, , at cape town international airport , but to NO AVAIL. Can someone call mje to assist. ?? i used to go into your ROSEBANK JOHANNESBURG OFFICES , and they were GREAT!! do you have a walk-in office in JOHANNESBURG. please adviose urgently. many thanks , what is the use of having a LOYALTY PROGRAM , if it is unaccessable / UNUSEABLE??
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ralf D
1 reviews | Active since Jan 2020
15 Sept 2022, 10:53
British Airways AVIOS Executive Club - trying to make a booking on this LOYALTY program is impossible!!
good day. i am based in johannesburg , south africa. i have been trying to contact the BA EXECUTIVE CLUB , to make a booking using my AVIOS. . i have been kept on hold for hours , trying to get through to someone to make the booking. i cannot make the booking on-line , as all the dates requested show unavailable!! i have tried all the phone numbers listed on directory enquiroes , in South Africa , on your web-portal, , at cape town international airport , but to NO AVAIL. Can someone call mje to assist. ?? i used to go into your ROSEBANK JOHANNESBURG OFFICES , and they were GREAT!! do you have a walk-in office in JOHANNESBURG. please adviose urgently. many thanks , what is the use of having a LOYALTY PROGRAM , if it is unaccessable / UNUSEABLE??
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