British Airways Executive Club
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
British Airways Executive Club
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
James J
1 reviews | Active since Dec 2014
15 May 2026, 09:18
British Airways - Lack of response
I have tried to contact British Airways by phone. I was on the line for over 30 minutes and again for 10 mins. All you get is music and a voice saying "one of our agents" etc. I tried to contact an agent via their online chat. I was 328 in the queue. How do you contact them for an urgent matter. Absolutely poor management and control !!
Helpful (0)
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James J
1 reviews | Active since Dec 2014
15 May 2026, 09:18
British Airways - Lack of response
I have tried to contact British Airways by phone. I was on the line for over 30 minutes and again for 10 mins. All you get is music and a voice saying "one of our agents" etc. I tried to contact an agent via their online chat. I was 328 in the queue. How do you contact them for an urgent matter. Absolutely poor management and control !!
0
Replies (0)WB
Wendy B
1 reviews | Active since Nov 2017
16 Mar 2026, 09:21
BA Executive Club joke!
I have been trying for 3 months to link my Qatar account to BA to convert and use my avios miles. I have spent hours on phone calls and each time I am told a different story on how this will be remedied. I have done everything they have asked of me. Last week, at my wits ends, I asked to speak to someone senior and was told that she would try get someone to call me back - guess what? No one contacted me! The Avios miles are now about to expire and I still have not had any joy. They have now told me I need to go back to Qatar to change my name on their side because I have a middle name and that is what is causing the problem as their system can't deal with a middle name. I explained that it isn't unusual to have a middle name and surely I am not the only person who does. Qatar is not contactable (I am still trying) due to the flight issues caused by the war! So basically BA will ensure that I cannot use the miles and have wasted hours of my time!
Helpful (0)
|Replies (0)WB
Wendy B
1 reviews | Active since Nov 2017
16 Mar 2026, 09:21
BA Executive Club joke!
I have been trying for 3 months to link my Qatar account to BA to convert and use my avios miles. I have spent hours on phone calls and each time I am told a different story on how this will be remedied. I have done everything they have asked of me. Last week, at my wits ends, I asked to speak to someone senior and was told that she would try get someone to call me back - guess what? No one contacted me! The Avios miles are now about to expire and I still have not had any joy. They have now told me I need to go back to Qatar to change my name on their side because I have a middle name and that is what is causing the problem as their system can't deal with a middle name. I explained that it isn't unusual to have a middle name and surely I am not the only person who does. Qatar is not contactable (I am still trying) due to the flight issues caused by the war! So basically BA will ensure that I cannot use the miles and have wasted hours of my time!
0
Replies (0)NE
Neil E
1 reviews | Active since Dec 2016
26 Nov 2025, 14:42
Never ever try to change a mistake on your account name.....
What a joke. All I want to do is change by account name from my initials to my first name as I cannot link my bookings to my avios/membership. I feel like a ******** as already and they just keep on asking for my passport/Id and still they refuse to change just my name. I have lost airmiles due to this but even laying a complaint has beard to fruit. Even phoning them they **** the door in your face. I am furious now and wish I never booked with them this December, and yes 2 x business class of flights and i can see my airmiles disappear. Never again.
Helpful (0)
|Replies (0)NE
Neil E
1 reviews | Active since Dec 2016
26 Nov 2025, 14:42
Never ever try to change a mistake on your account name.....
What a joke. All I want to do is change by account name from my initials to my first name as I cannot link my bookings to my avios/membership. I feel like a ******** as already and they just keep on asking for my passport/Id and still they refuse to change just my name. I have lost airmiles due to this but even laying a complaint has beard to fruit. Even phoning them they **** the door in your face. I am furious now and wish I never booked with them this December, and yes 2 x business class of flights and i can see my airmiles disappear. Never again.
0
Replies (0)