BH
Brittania Hotel
Unclaimed Business
BH
Brittania Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#9Ranked In Travel & Vacation
-100 NPSUnlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sadhasivan G
1 reviews | Active since Jan 2020
5 Jan 2026, 13:53
Formal complaint regarding poor service at Britannia Hotel
I am writing to formally express my disappointment regarding the service and food quality experienced at the Britannia Hotel on the 26th of December 2025. Our group of 9 people was seated and placed our food order at approximately 17H30. The meals arrived at 18H20, which is alt=ready an unacceptable waiting time. Unfortunately, when the food did arrive, several dishes were cold, including the bunny chows, burgers and chips. To make matters worse, at 18H30 ,the waiter asked me what i was going to eat, despite me having already placed an order earlier for a mutton breyani. I was then informed -after waiting almost an hour that the breyani was unavailable. The waiter admitted that he had forgotten to inform me, resulting in me waiting for an hour with no meal served at all. I attempted to explain the situation to the manager, but she appeared not to understand the seriousness of the issue or the inconvenience caused. After spending R917, we left the establishment extremely disappointed, hungry and frustrated. Due to this experience, i will not be returning to Britannia hotel. I trust management will take this complaint seriously.
Helpful (0)
|Replies (0)SG
Sadhasivan G
1 reviews | Active since Jan 2020
5 Jan 2026, 13:53
Formal complaint regarding poor service at Britannia Hotel
I am writing to formally express my disappointment regarding the service and food quality experienced at the Britannia Hotel on the 26th of December 2025. Our group of 9 people was seated and placed our food order at approximately 17H30. The meals arrived at 18H20, which is alt=ready an unacceptable waiting time. Unfortunately, when the food did arrive, several dishes were cold, including the bunny chows, burgers and chips. To make matters worse, at 18H30 ,the waiter asked me what i was going to eat, despite me having already placed an order earlier for a mutton breyani. I was then informed -after waiting almost an hour that the breyani was unavailable. The waiter admitted that he had forgotten to inform me, resulting in me waiting for an hour with no meal served at all. I attempted to explain the situation to the manager, but she appeared not to understand the seriousness of the issue or the inconvenience caused. After spending R917, we left the establishment extremely disappointed, hungry and frustrated. Due to this experience, i will not be returning to Britannia hotel. I trust management will take this complaint seriously.
0
Replies (0)SK
Sanelisiwe K
1 reviews | Active since Jan 2020
30 Nov 2024, 15:32
Horrible place
Worst experience ever. The place is a motel. We booked and did not sleep there, but the place has not refunded me to this day. They are sending me reviews as if I slept there.
Helpful (0)
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Sanelisiwe K
1 reviews | Active since Jan 2020
30 Nov 2024, 15:32
Horrible place
Worst experience ever. The place is a motel. We booked and did not sleep there, but the place has not refunded me to this day. They are sending me reviews as if I slept there.
0
Replies (0)AT
Amanda T
1 reviews | Active since Jan 2020
2 Oct 2021, 11:02
Scam
I booked the brittania for a weekend and I wasn't happy with their hotel which resulted in a cancelation. I was charged R1800 which I did not mind and was owed R3400.00. The manager asked my account number as they are responsible for my refund. When I left to book elsewhere they said they will pay my refund via eft which they did not. The following morning I called them and the Indian lady who spoke to me was rude and told me their hotel won't refund me as they are not responsible for it. Bookings.com emailed me saying the hotel is responsible for the payment. I have been scammed by this hotel and I want my money back.
Helpful (0)
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Amanda T
1 reviews | Active since Jan 2020
2 Oct 2021, 11:02
Scam
I booked the brittania for a weekend and I wasn't happy with their hotel which resulted in a cancelation. I was charged R1800 which I did not mind and was owed R3400.00. The manager asked my account number as they are responsible for my refund. When I left to book elsewhere they said they will pay my refund via eft which they did not. The following morning I called them and the Indian lady who spoke to me was rude and told me their hotel won't refund me as they are not responsible for it. Bookings.com emailed me saying the hotel is responsible for the payment. I have been scammed by this hotel and I want my money back.
0
Replies (0)JS
Jesse S
1 reviews | Active since Jan 2020
22 May 2021, 18:51
Very bad
Brittania is a hotel that has very bad service, the people who run the restaurant have bad attitudes and by the time u get your food it's cold.. When you order online they say your food will take up to 45minutes but my food took 2hours..
Helpful (0)
|Replies (0)JS
Jesse S
1 reviews | Active since Jan 2020
22 May 2021, 18:51
Very bad
Brittania is a hotel that has very bad service, the people who run the restaurant have bad attitudes and by the time u get your food it's cold.. When you order online they say your food will take up to 45minutes but my food took 2hours..
0
Replies (0)pK
patrick K
1 reviews | Active since Jan 2020
20 Jan 2016, 06:14
refund
Hi my name is patrick kwankis,I was booked in at the brittania hotel durban,I had paid for seven days.I had to leave after three days due to an illness at home.I explained to the receptionist and she assured me that I would be refunded.I left her all my details.after many emails to the hotel I was told that the manager would be doing the transfer last week friday.everytime I phone,the manager is never available to tend to my query.my refund still hasn't been paid in
Helpful (0)
|Replies (0)pK
patrick K
1 reviews | Active since Jan 2020
20 Jan 2016, 06:14
refund
Hi my name is patrick kwankis,I was booked in at the brittania hotel durban,I had paid for seven days.I had to leave after three days due to an illness at home.I explained to the receptionist and she assured me that I would be refunded.I left her all my details.after many emails to the hotel I was told that the manager would be doing the transfer last week friday.everytime I phone,the manager is never available to tend to my query.my refund still hasn't been paid in
0
Replies (0)