Briza Veterinarian
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have never come across a veterinarian office with such care and empathy for both animal and owner. If you love your animal and want them to get the best care and results, BRIZA is the VET for you!
1 reviews | Active since Jan 2020
I have never come across a veterinarian office with such care and empathy for both animal and owner. If you love your animal and want them to get the best care and results, BRIZA is the VET for you!
1 reviews | Active since Jan 2020
I recently had a terrible experience with Briza Vet that left me feeling upset and frustrated. When I brought my small dog in for a procedure (teeth cleaning 1400 max 2200 as agreed on a 20 min phone call prepping me for the procedure with Janine) I did not think that the prices were extremely high but it turns out I had not been warned important information about the costs or the procedure itself. I nearly had a heart attack when she suggested we leave life saving blood tests for my Furr child out and she did not explain to me why she was now stating the cost could be 4400 when I had prepared the amount agreed. I had more heart attacks while she was rude and shouting. I have many bills and I need to calculate everything. Why was I advised without. a consult then? I had actually booked him in very early AM for procedure as agreed. As a vet and business owner I am sure she can appreciate that we all have bills but I cannot compromise on medical care. Not once did she apologise for the f up. She did not offer an alternative day. I did say I can pay in a week-3 after. We had already booked him in, so what is a mother to do? I cannot refuse the necessary tests and to suggest that to me when it is a requirement for older smaller dogs isn't okay. I was horrified when the owner/veterinarian refused a cost breakdown or to help me and would charge me double without any further explanation. I have never encountered a vet with such a demeanour before and I have been to about 5. The whole experience left me feeling uneasy, and I couldn't believe the veterinarian's attitude towards my concerns. I was so upset that I left the clinic almost in tears while being shouted at by her. Overall, I would not recommend Briza Vet to anyone. The lack of transparency and the high prices combined with the veterinarian's unprofessional attitude and behavior made for a terrible experience. I suggest looking for a more compassionate and affordable veterinary clinic that truly cares about your pet's wellbeing and your concerns as an owner.
1 reviews | Active since Jan 2020
I recently had a terrible experience with Briza Vet that left me feeling upset and frustrated. When I brought my small dog in for a procedure (teeth cleaning 1400 max 2200 as agreed on a 20 min phone call prepping me for the procedure with Janine) I did not think that the prices were extremely high but it turns out I had not been warned important information about the costs or the procedure itself. I nearly had a heart attack when she suggested we leave life saving blood tests for my Furr child out and she did not explain to me why she was now stating the cost could be 4400 when I had prepared the amount agreed. I had more heart attacks while she was rude and shouting. I have many bills and I need to calculate everything. Why was I advised without. a consult then? I had actually booked him in very early AM for procedure as agreed. As a vet and business owner I am sure she can appreciate that we all have bills but I cannot compromise on medical care. Not once did she apologise for the f up. She did not offer an alternative day. I did say I can pay in a week-3 after. We had already booked him in, so what is a mother to do? I cannot refuse the necessary tests and to suggest that to me when it is a requirement for older smaller dogs isn't okay. I was horrified when the owner/veterinarian refused a cost breakdown or to help me and would charge me double without any further explanation. I have never encountered a vet with such a demeanour before and I have been to about 5. The whole experience left me feeling uneasy, and I couldn't believe the veterinarian's attitude towards my concerns. I was so upset that I left the clinic almost in tears while being shouted at by her. Overall, I would not recommend Briza Vet to anyone. The lack of transparency and the high prices combined with the veterinarian's unprofessional attitude and behavior made for a terrible experience. I suggest looking for a more compassionate and affordable veterinary clinic that truly cares about your pet's wellbeing and your concerns as an owner.
1 reviews | Active since Jan 2020
I recently bought a 20kg optiwoof puppy food in error... Both my sister and I bought a bag each. I contacted Nikita at the Westwood branch and it was an absolute pleasure doing business with her. She promptly informed me that I could return the bag and purchase something else. I just told her what I needed and she had the order ready for me when I dropped by the store. Nikita is always helpful and always readily available to recommend what would be a good option for my 4 furbabies. She takes a personal interest in her customers which makes us feel more welcome to shop at the branch. We'll done Nikita!
1 reviews | Active since Jan 2020
I recently bought a 20kg optiwoof puppy food in error... Both my sister and I bought a bag each. I contacted Nikita at the Westwood branch and it was an absolute pleasure doing business with her. She promptly informed me that I could return the bag and purchase something else. I just told her what I needed and she had the order ready for me when I dropped by the store. Nikita is always helpful and always readily available to recommend what would be a good option for my 4 furbabies. She takes a personal interest in her customers which makes us feel more welcome to shop at the branch. We'll done Nikita!
1 reviews | Active since Jan 2020
Completely money-driven veterinarian who have absolutely zero compassion for either the animals or the owner. Disgusting attitude displayed by staff when losing a beloved pet of almost 15 years - treated like a criminal when forgetting my credit card at home when the dog was getting euthanized. Other terrible interactions. By the way - also DOUBLE the price of other vets in the area who treat the animals and owners with respect and empathy. Terrible people
1 reviews | Active since Jan 2020
Completely money-driven veterinarian who have absolutely zero compassion for either the animals or the owner. Disgusting attitude displayed by staff when losing a beloved pet of almost 15 years - treated like a criminal when forgetting my credit card at home when the dog was getting euthanized. Other terrible interactions. By the way - also DOUBLE the price of other vets in the area who treat the animals and owners with respect and empathy. Terrible people
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