**** ALERT: Deposit Theft, Ghosting & Bad Faith (OR Tambo)

Rental Agreement: 254792834

I am filing a public complaint against Budget/Avis for *******ly withholding my deposit and ignoring all communication.

The Timeline of ********* Behavior:

Dec 01 - Dec 16: Rental period. Paid in full. Returned the car on time. Final Invoice clearly stated "Amount Due: 0.00".

Jan 02: Instead of releasing my security deposit of R3,146.17, the amount was fully deducted from my account.

Jan 07 - 08: I sent 6 emails to every department (Refunds, Customer Care, Reservations). ZERO replies. Total silence.

Jan 09 (Physical Visit): I drove to the OR Tambo office personally. I spoke to Supervisor Maureen Mdletshe. She admitted the refund was overdue and promised to resolve it via email.

Jan 14: Maureen failed to deliver. I emailed her and called the number on the contract – she ignored my calls and emails.

Jan 17 (The Proof of Bad Faith): Today, tired of being ignored, I filed a Chargeback with my bank. Suspiciously, just 2 hours later, I received an SMS from Avis about a traffic fine.

The Reality: You ignored me for over 30 days. You only "found" a fine when you realized I involved the bank. Furthermore, the fine is only R125. You are holding my entire R3,146 deposit to cover a R125 fine? This is unjustified enrichment and theft.

I have screenshots of the ignored emails, the SMS timing, and the supervisor’s empty promises. Refund my card immediately.