Unsatisfactory service from Budget Rent a Car South Africa.

Most unsatisfactory service from Budget Rent a Car South Africa.

It has been over a month, and I still have not received a correct VAT invoice. The VAT invoice initially issued is not acceptable for submission to SARS, as it does not include the company name, address, or VAT number — despite all this information being correctly supp**** via Budget’s online documentation process.

In addition: My deposit was not refunded in full An optional Theft Loss Waiver (4-day) was deducted without my consent or signature A contract fee was deducted, even though this was meant to be included in the online rental agreement

The unauthorised deductions total R349.99, which must be refunded. Extremely disappointing experience and poor attention to basic compliance and customer service.

I am still awaiting resolution.