BR
Burger Rack
Unclaimed Business
BR
Burger Rack
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Burger Rack
Burger Rack has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Burger Rack across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sheherizaan G
1 reviews | Active since Jan 2020
14 Feb 2026, 21:34
Extremely Poor Service & Health Risk Concern
I recently visited Burger Rack Rosebank and had a very disappointing experience. Upon arrival, we waited a long time for our table to be cleaned. When we eventually called someone over, the table was not wiped properly. We were given menus, but no one returned to take our order. We waited over 40 minutes just to place an order. When I called a waitress for assistance, she said she was coming but instead assisted customers who arrived after us and never returned to our table. By the time we eventually placed our order, the food took even longer to arrive and was not up to standard. We were no longer even hungry after such a long wait. As a Type 1 diabetic, extended delays in food service can pose serious health risks. If I had taken insulin in preparation for eating and experienced a hypoglycaemic episode while being ignored, the consequences could have been severe. Restaurants need to be mindful that for some customers, delayed service is not just an inconvenience but a medical concern. Overall, this experience was unacceptable, and I expected far better service.
Helpful (0)
|Replies (0)SG
Sheherizaan G
1 reviews | Active since Jan 2020
14 Feb 2026, 21:34
Extremely Poor Service & Health Risk Concern
I recently visited Burger Rack Rosebank and had a very disappointing experience. Upon arrival, we waited a long time for our table to be cleaned. When we eventually called someone over, the table was not wiped properly. We were given menus, but no one returned to take our order. We waited over 40 minutes just to place an order. When I called a waitress for assistance, she said she was coming but instead assisted customers who arrived after us and never returned to our table. By the time we eventually placed our order, the food took even longer to arrive and was not up to standard. We were no longer even hungry after such a long wait. As a Type 1 diabetic, extended delays in food service can pose serious health risks. If I had taken insulin in preparation for eating and experienced a hypoglycaemic episode while being ignored, the consequences could have been severe. Restaurants need to be mindful that for some customers, delayed service is not just an inconvenience but a medical concern. Overall, this experience was unacceptable, and I expected far better service.
0
Replies (0)PR
Phomelelo R
1 reviews | Active since Jan 2020
8 Feb 2025, 17:08
False advertising and bad customer service
I recently ate at the burgerack in Menlyn(08/02/2025).Ordered the Family meal that came with 500g ribs,two cheese burgers,chips and onion rings.The ribs we got were not 500g ribs,more like 400g.i have eaten ribs so many times and I know what 400g ribs look like.When I complained,they just ignored me.
Helpful (0)
|Replies (0)PR
Phomelelo R
1 reviews | Active since Jan 2020
8 Feb 2025, 17:08
False advertising and bad customer service
I recently ate at the burgerack in Menlyn(08/02/2025).Ordered the Family meal that came with 500g ribs,two cheese burgers,chips and onion rings.The ribs we got were not 500g ribs,more like 400g.i have eaten ribs so many times and I know what 400g ribs look like.When I complained,they just ignored me.
0
Replies (0)RM
Regomoditswe M
1 reviews | Active since Jan 2020
27 Oct 2024, 16:59
Terrible Food
Purchased food from Burger Rack Menlyn. The food was absolutely terrible. I purchased the Ribs and Wings combo, no value for money. My meal came with 3 ribs?? These are definitely not whar was advertised to be 300g. I also bought a burger, the lettuce was old! Never again
Helpful (0)
|Replies (0)RM
Regomoditswe M
1 reviews | Active since Jan 2020
27 Oct 2024, 16:59
Terrible Food
Purchased food from Burger Rack Menlyn. The food was absolutely terrible. I purchased the Ribs and Wings combo, no value for money. My meal came with 3 ribs?? These are definitely not whar was advertised to be 300g. I also bought a burger, the lettuce was old! Never again
0
Replies (0)AW
Abbi W
1 reviews | Active since Jan 2020
24 Feb 2024, 11:19
Metal shaving in the chicken tacos
I found a metal shaving/string, a significantly long and thick one, in my chicken taco, it shocked me that I could have swallowed that. That is seriously dangerous and it's beside me how you managed to get that right. It could could have caused me serious harm. I do have photos fo prove this.
Helpful (0)
|Replies (0)AW
Abbi W
1 reviews | Active since Jan 2020
24 Feb 2024, 11:19
Metal shaving in the chicken tacos
I found a metal shaving/string, a significantly long and thick one, in my chicken taco, it shocked me that I could have swallowed that. That is seriously dangerous and it's beside me how you managed to get that right. It could could have caused me serious harm. I do have photos fo prove this.
0
Replies (0)KL
Kaamilah L
1 reviews | Active since Jan 2020
30 Nov 2023, 11:32
Burger Rack Rosbank - service is to be expected to astound you -#BlackFriday
You may find the tastiest, most succulent grilled ribs at Rosbank's Burger Rack. A grade meats are acknowledged in the cooking process. Daily amazing deals entice you to return for more. Their onion rings are the best since they're large and crispy. Quick service is to be expected to astound you. #BlackFriday
Helpful (0)
|Replies (0)KL
Kaamilah L
1 reviews | Active since Jan 2020
30 Nov 2023, 11:32
Burger Rack Rosbank - service is to be expected to astound you -#BlackFriday
You may find the tastiest, most succulent grilled ribs at Rosbank's Burger Rack. A grade meats are acknowledged in the cooking process. Daily amazing deals entice you to return for more. Their onion rings are the best since they're large and crispy. Quick service is to be expected to astound you. #BlackFriday
0
Replies (0)RM
Rashid M
1 reviews | Active since Jan 2020
27 Nov 2023, 10:47
Burger Rack The Zone, Johannesburg - Best BBQ Ribs and Burgers
#BlackFriday Burger Rack in The Zone (Rosebank) Halaal. My family and I ate out this weekend and chose to eat here because we are always highly satisfied with their food and taste. We always buy the Option 1 on the menu which consists of: 300g Ribs (Sauce of your choice) 2 x Burgers 2 x Chips Onion Rings We always eat 2 - 3 person on this meal and it only costs R289.00 The meat is of the best quality and the burgers are really the best. They compete with place like Roco Mamas with the taste of their burgers. The ribs beats most restaurants in Johannesburg. I will keep supporting Burger Rack every single month. And always buy at least once or twice a month. My family loves it and we love it. Thank you
Helpful (0)
|Replies (0)RM
Rashid M
1 reviews | Active since Jan 2020
27 Nov 2023, 10:47
Burger Rack The Zone, Johannesburg - Best BBQ Ribs and Burgers
#BlackFriday Burger Rack in The Zone (Rosebank) Halaal. My family and I ate out this weekend and chose to eat here because we are always highly satisfied with their food and taste. We always buy the Option 1 on the menu which consists of: 300g Ribs (Sauce of your choice) 2 x Burgers 2 x Chips Onion Rings We always eat 2 - 3 person on this meal and it only costs R289.00 The meat is of the best quality and the burgers are really the best. They compete with place like Roco Mamas with the taste of their burgers. The ribs beats most restaurants in Johannesburg. I will keep supporting Burger Rack every single month. And always buy at least once or twice a month. My family loves it and we love it. Thank you
0
Replies (0)SP
Sonika P
1 reviews | Active since Jan 2020
28 Jun 2023, 09:51
HOLY CHICKEN HEAVEN!
I just ordered their Crumbed Chicken burger... and I almost cried. It's amazing! It's juicy, tender... full of flavor! and it's cheap too! Honestly, where have you guys been all my life? YUM! Just... YUM
Helpful (0)
|Replies (0)SP
Sonika P
1 reviews | Active since Jan 2020
28 Jun 2023, 09:51
HOLY CHICKEN HEAVEN!
I just ordered their Crumbed Chicken burger... and I almost cried. It's amazing! It's juicy, tender... full of flavor! and it's cheap too! Honestly, where have you guys been all my life? YUM! Just... YUM
0
Replies (0)RM
Rashid M
1 reviews | Active since Jan 2020
2 Nov 2022, 07:42
Taste that always keeps one coming back
I am so satisfied with the taste and size of the portions at Burger Rack in The Zone, Rosebank. I bought a Triple patty smash burger from them last week and I couldn't even finish the food. I was so emotional because the taste was exceptional. thank you and please keep giving such high quality service. I always support you guys when I come to The Zone.
Helpful (0)
|Replies (0)RM
Rashid M
1 reviews | Active since Jan 2020
2 Nov 2022, 07:42
Taste that always keeps one coming back
I am so satisfied with the taste and size of the portions at Burger Rack in The Zone, Rosebank. I bought a Triple patty smash burger from them last week and I couldn't even finish the food. I was so emotional because the taste was exceptional. thank you and please keep giving such high quality service. I always support you guys when I come to The Zone.
0
Replies (0)