BS
Burnt Studios
Unclaimed Business
BS
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGR
Grant R
1 reviews | Active since Jan 2020
19 Sept 2025, 18:07
No effort made in customer service
Their vision states "To create the greatest premium activewear in the game by being 100% customer focussed" yet no effort is put into meeting a simple customer request. After spending almost R2000 on Jewelry online, 2 ear cuffs were delivered in little bank type bags with no branding on or even a brand card to say that it is a Burnt "premium Brand" My Email to their customer help "Please can you assist me. I made this purchase specifically for the use of gifts for people that have said they like the burnt brand, however the Ear Cuffs Set × 2 came in little bank bag type plastic with no branding on. Please could you send some sort of brand recognition as giving these as gifts as they have arrived looks like I have bought some cheap side of the road Jewellery, which I am sure is not how your would like your brand perceived." Their response: We’re really sorry but unfortunately we aren’t able to provide an alternative branding card for the Ear Cuffs, as each of our jewellery pieces comes in its own specific packaging from our supplier. Kindly note that in line with our returns policy, earrings can’t be returned for hygiene reasons. Kind Regards, Rudian My Response: Just some advice after being the GM of one of South Africa’s leading coffee chains for 6 years. This is not how you retain a brand for 20+ years, maybe in the short term, but not the long term. I use to go to whatever lengths necessary to train our managers in understanding that there was not copy paste answer to a customer request and you treat each customer as you would like to be treated. I know for sure if one of my managers received my request at your company, they would have not stopped until they got their supplier to agree to simply aromax the same cards the two cross ear studs came with to the client. Quite a poor show my friend, and I hope you do not receive the same level of service and understanding from retailers you frequent. Marketing 101, the cost of an unhappy customer is way costlier than the effort it takes to get two little brand name cards to them. No hard feeling, just pointing out a little effort goes a long way in business over the long term.
Helpful (0)
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Grant R
1 reviews | Active since Jan 2020
19 Sept 2025, 18:07
No effort made in customer service
Their vision states "To create the greatest premium activewear in the game by being 100% customer focussed" yet no effort is put into meeting a simple customer request. After spending almost R2000 on Jewelry online, 2 ear cuffs were delivered in little bank type bags with no branding on or even a brand card to say that it is a Burnt "premium Brand" My Email to their customer help "Please can you assist me. I made this purchase specifically for the use of gifts for people that have said they like the burnt brand, however the Ear Cuffs Set × 2 came in little bank bag type plastic with no branding on. Please could you send some sort of brand recognition as giving these as gifts as they have arrived looks like I have bought some cheap side of the road Jewellery, which I am sure is not how your would like your brand perceived." Their response: We’re really sorry but unfortunately we aren’t able to provide an alternative branding card for the Ear Cuffs, as each of our jewellery pieces comes in its own specific packaging from our supplier. Kindly note that in line with our returns policy, earrings can’t be returned for hygiene reasons. Kind Regards, Rudian My Response: Just some advice after being the GM of one of South Africa’s leading coffee chains for 6 years. This is not how you retain a brand for 20+ years, maybe in the short term, but not the long term. I use to go to whatever lengths necessary to train our managers in understanding that there was not copy paste answer to a customer request and you treat each customer as you would like to be treated. I know for sure if one of my managers received my request at your company, they would have not stopped until they got their supplier to agree to simply aromax the same cards the two cross ear studs came with to the client. Quite a poor show my friend, and I hope you do not receive the same level of service and understanding from retailers you frequent. Marketing 101, the cost of an unhappy customer is way costlier than the effort it takes to get two little brand name cards to them. No hard feeling, just pointing out a little effort goes a long way in business over the long term.
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Replies (0)mL
monique L
1 reviews | Active since Jan 2020
23 May 2025, 11:21
SO DISHONEST!!!
I tried to change a size of an item which was delivered yesterday. needed a bigger size. only to be told no size available. fine... then chose a different item which is more expensive and said I would pay the difference. THEN only to be told that the Burnt Points (B BUCKS) that i spent on my initial has fallen away and therefore lost. So any order you do with them in which you use their point system just falls away when you exchange or return. the lady I called today said thats how it is and dont worry you will earn on the new item...obviously not the same. NOW I AM SITTING WITH ITEMS THAT DO NOT FIT AND WHICH WEREN'T CHEAP AT ALL. ITS RIDICULOUS
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monique L
1 reviews | Active since Jan 2020
23 May 2025, 11:21
SO DISHONEST!!!
I tried to change a size of an item which was delivered yesterday. needed a bigger size. only to be told no size available. fine... then chose a different item which is more expensive and said I would pay the difference. THEN only to be told that the Burnt Points (B BUCKS) that i spent on my initial has fallen away and therefore lost. So any order you do with them in which you use their point system just falls away when you exchange or return. the lady I called today said thats how it is and dont worry you will earn on the new item...obviously not the same. NOW I AM SITTING WITH ITEMS THAT DO NOT FIT AND WHICH WEREN'T CHEAP AT ALL. ITS RIDICULOUS
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Replies (0)TT
Tiffany T
1 reviews | Active since Jan 2020
18 Feb 2025, 09:52
Great Employees at Burnt Studios Ballito
Burnt Studios at Ballito Lifestyle Center have the best employees. They had just closed the doors to close for the day and they still allowed me in to help me exchange. Very kind men to stay longer and assist me as I had travelled from far. These are the kind of people who need recognition.
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Tiffany T
1 reviews | Active since Jan 2020
18 Feb 2025, 09:52
Great Employees at Burnt Studios Ballito
Burnt Studios at Ballito Lifestyle Center have the best employees. They had just closed the doors to close for the day and they still allowed me in to help me exchange. Very kind men to stay longer and assist me as I had travelled from far. These are the kind of people who need recognition.
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Replies (0)PC
Pierre C
1 reviews | Active since Jan 2020
13 Jan 2025, 10:25
Items loses its quality very fast - for super high prices and dismissive after sales service
I have been an avid fan of Burnt's clothes for the past few years, encouraging everyone at training and the gym to support them, especially as they're local. Clearly they're doing very well if you look around SA's gyms. Recently however, two items I had purchased within the past year, deteriorated terribly. One was a cap which completely lost its colour after only a few wears to gym. The other was a pair of shorts which completely lost its elasticity - bear in mind these shorts cost R1000+. After getting in touch with Burnt, they simply said it doesn't make sense and sorry but they can't do anything. Clearly and unfortunately their Chinese suppliers still have a long way to go if they want to compete with the prices and likes of international giants such as Nike, UA etc., whose clothing items last me for years - tried and tested.
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Pierre C
1 reviews | Active since Jan 2020
13 Jan 2025, 10:25
Items loses its quality very fast - for super high prices and dismissive after sales service
I have been an avid fan of Burnt's clothes for the past few years, encouraging everyone at training and the gym to support them, especially as they're local. Clearly they're doing very well if you look around SA's gyms. Recently however, two items I had purchased within the past year, deteriorated terribly. One was a cap which completely lost its colour after only a few wears to gym. The other was a pair of shorts which completely lost its elasticity - bear in mind these shorts cost R1000+. After getting in touch with Burnt, they simply said it doesn't make sense and sorry but they can't do anything. Clearly and unfortunately their Chinese suppliers still have a long way to go if they want to compete with the prices and likes of international giants such as Nike, UA etc., whose clothing items last me for years - tried and tested.
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Replies (0)CM
Corni M
1 reviews | Active since Jan 2020
29 Jun 2024, 14:33
Burt Studios
Not happy with burt studios. I sent them a complaint about my tights that started wearing out after about 5 weeks. I laid a complaint with them and spoke to Zena, her reply “the complaint was not within 30 day and I must read the T&Cs, so they will not be able to replace the tight” I train with girls wearing only burt and none of their tights does the same as mine. If Burt is such a good product how can there be such a big difference between the tights with a 5 to 8 week difference.
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Corni M
1 reviews | Active since Jan 2020
29 Jun 2024, 14:33
Burt Studios
Not happy with burt studios. I sent them a complaint about my tights that started wearing out after about 5 weeks. I laid a complaint with them and spoke to Zena, her reply “the complaint was not within 30 day and I must read the T&Cs, so they will not be able to replace the tight” I train with girls wearing only burt and none of their tights does the same as mine. If Burt is such a good product how can there be such a big difference between the tights with a 5 to 8 week difference.
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Replies (0)ML
Michelle L
1 reviews | Active since Jan 2020
12 Mar 2024, 08:14
Burnt Studios clothing
I absolutely love burnt studios!! They provide the best and highest quality clothing for training. I always feel comfortable and confident while training or running. Also very stylish and fits great!
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Michelle L
1 reviews | Active since Jan 2020
12 Mar 2024, 08:14
Burnt Studios clothing
I absolutely love burnt studios!! They provide the best and highest quality clothing for training. I always feel comfortable and confident while training or running. Also very stylish and fits great!
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Replies (0)JD
Jes D
1 reviews | Active since Jan 2020
17 Jan 2024, 17:49
Be careful when ordering
All I can say is be careful when ordering because if something doesn’t fit you will have to go through THEE longest and THEE most strenuous process to return an item. I logged a return they said after you receive this email you will get sent a waybill number. Well that waybill number was never sent. They said a courier will be sent out within 1-2 days. I am now sitting here I have no clue when they are coming. I work during the day so if you don’t have someone sitting at your house from 9-5 a return is pretty much impossible. I emailed them asking to please change the address as the email said if you want to change the address email back asap. Which I did. I have not heard a thing. Not to mention the fit of the tights is shocking. They are made for super tall people. If you aren’t tall they will be too long. In my opinion not worth almost one thousand rand….
Helpful (0)
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Jes D
1 reviews | Active since Jan 2020
17 Jan 2024, 17:49
Be careful when ordering
All I can say is be careful when ordering because if something doesn’t fit you will have to go through THEE longest and THEE most strenuous process to return an item. I logged a return they said after you receive this email you will get sent a waybill number. Well that waybill number was never sent. They said a courier will be sent out within 1-2 days. I am now sitting here I have no clue when they are coming. I work during the day so if you don’t have someone sitting at your house from 9-5 a return is pretty much impossible. I emailed them asking to please change the address as the email said if you want to change the address email back asap. Which I did. I have not heard a thing. Not to mention the fit of the tights is shocking. They are made for super tall people. If you aren’t tall they will be too long. In my opinion not worth almost one thousand rand….
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2024, 09:16
Burnt Studios - Non-Existent Post-Sale Customer Service
Zero post-sale customer service. Phone line not working. No reply on email since mid-Dec. Instagram community manager is offering no help regarding an exchange. I cannot get hold of a single person who can help me swap sizes. Really disappointing as I love the brand but this *****s the whole experience for me. We pay a premium for the gear but the post-sale service does not exist.
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2024, 09:16
Burnt Studios - Non-Existent Post-Sale Customer Service
Zero post-sale customer service. Phone line not working. No reply on email since mid-Dec. Instagram community manager is offering no help regarding an exchange. I cannot get hold of a single person who can help me swap sizes. Really disappointing as I love the brand but this *****s the whole experience for me. We pay a premium for the gear but the post-sale service does not exist.
0
Replies (0)