Poor management, poor customer relations

The pensioner who deals with the reservations has no people skills, and her logic and memory passed its sell by date. She can not recall what she said a few days back, and then made an unpleasant issue about it. I decided to use the facility again, on condition that I only deal with the owner. This pensioner popped out of the laundry again, and this time the owner also became insulting. There don't seem to be rules, or they are not enforced. Dogs are running loose, **** on your campsite and urinating against your tent. Some weekends, it sounds and looks like a white squatter camp.