CZ
Cake zone
Claimed Business
CZ
AI Review Summary
Based on recent customer reviews, Cake zone receives deeply polarized feedback. Satisfied customers praise the freshness, moistness, and affordability of their cakes, highlighting flavors like Amarula, Bar One, and Salted Caramel. Helpful staff members such as Lerato and Sihle are commended for excellent online and in-store assistance. However, a significant portion of customers report receiving stale, moldy, or expired products, alongside rude and dismissive staff. Complaints about a strict no-refund policy, late deliveries for weddings and events, incorrect custom orders, and poor complaint resolution are recurring concerns that damage trust.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
140h 5mReply Time
-30 NPSUnlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 95 hours 33 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
140h 5m
NPS Score
-30
Recommended: Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 95 hours 33 min
Review Distribution
2.5|33 Reviews
May '25 - Apr '26
5(33.3%)
4(3%)
3(3%)
2(3%)
1(57.6%)
5(33.3%)
4(3%)
3(3%)
2(3%)
1(57.6%)
Frequently Asked Questions About Cake zone
Based on recent customer reviews, Cake zone receives deeply polarized feedback. Satisfied customers praise the freshness, moistness, and affordability of their cakes, highlighting flavors like Amarula, Bar One, and Salted Caramel. Helpful staff members such as Lerato and Sihle are commended for excellent online and in-store assistance. However, a significant portion of customers report receiving stale, moldy, or expired products, alongside rude and dismissive staff. Complaints about a strict no-refund policy, late deliveries for weddings and events, incorrect custom orders, and poor complaint resolution are recurring concerns that damage trust.
Cake zone has a TrustIndex of 0 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 95 hours 33 min. Hellopeter has tracked Cake zone across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
ET
Emmarentia T
1 reviews | Active since Jan 2020
5 Mar 2026, 00:05
Cake Zone
I've purchased before in store and their goods are amazing, however i had a bit of a struggle with purchasing online,but they did communicate with me and I got my order and once again they absolutely did not dissapoint. I love how fresh,mosit and soft their cakes are,not too sweet,not too creamy, and its all for good prices. Will definitely buy again.
Helpful (0)
|Replies (0)ET
Emmarentia T
1 reviews | Active since Jan 2020
5 Mar 2026, 00:05
Cake Zone
I've purchased before in store and their goods are amazing, however i had a bit of a struggle with purchasing online,but they did communicate with me and I got my order and once again they absolutely did not dissapoint. I love how fresh,mosit and soft their cakes are,not too sweet,not too creamy, and its all for good prices. Will definitely buy again.
0
Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:51
Tsakane Mall Cake Zone
Tsakane mall cake zone business ethics are really horrible, their displayed prices change on a whim, they don't have refund policy but they will never tell you when you place an oder for their cakes. Really disappointed with their service. Just because they are serving us in the township doesn't mean their business ethics should be unfair.
Helpful (0)
|Replies (0)KM
Kevin M
1 reviews | Active since Jan 2020
3 Mar 2026, 15:51
Tsakane Mall Cake Zone
Tsakane mall cake zone business ethics are really horrible, their displayed prices change on a whim, they don't have refund policy but they will never tell you when you place an oder for their cakes. Really disappointed with their service. Just because they are serving us in the township doesn't mean their business ethics should be unfair.
0
Replies (0)NT
Nthabiseng T
1 reviews | Active since Jan 2020
24 Feb 2026, 13:12
Public
I'm so impressed with cake zone services, they have fresh baked cakes and I would like to recommend it to everyone.
Helpful (0)
|Replies (0)NT
Nthabiseng T
1 reviews | Active since Jan 2020
24 Feb 2026, 13:12
Public
I'm so impressed with cake zone services, they have fresh baked cakes and I would like to recommend it to everyone.
0
Replies (0)LJ
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Mel M
1 reviews | Active since Jan 2020
8 Feb 2026, 13:12
CAKE ZONE
If you want the most affordable, fresh and delicious cakes please run to cake zone. I've tasted a few of Thier cakes and all of them were super fresh and delicious. Cakes to try Amarula cake Hennessy Bar one Salted Caramel cake Black forest. The best best best 😋😋
Helpful (0)
|Replies (0)MM
Mel M
1 reviews | Active since Jan 2020
8 Feb 2026, 13:12
CAKE ZONE
If you want the most affordable, fresh and delicious cakes please run to cake zone. I've tasted a few of Thier cakes and all of them were super fresh and delicious. Cakes to try Amarula cake Hennessy Bar one Salted Caramel cake Black forest. The best best best 😋😋
0
Replies (0)VM
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