

Cake zone
Based on recent customer reviews, Cake Zone receives strongly mixed feedback across its branches. Customers consistently praise the freshness, taste, and affordability of cakes, with standout flavours like Amarula, Bar One, and Salted Caramel earning enthusiastic recommendations. Specific staff members such as Lerato, Sihle, and Pertunia are frequently appreciated for warm, attentive service. However, a recurring theme involves stale or mouldy cakes, incorrect custom orders, late collections for weddings and events, rude or dismissive staff, and a strict no-refund policy that leaves customers feeling unheard when issues arise.
Replied to 63% of negative reviews
Reply time on negative reviews: 111h 59m
TrustIndex
4.6
Ranking
#81
in Retail
Reply Time
150h 35m
NPS Score
-25
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 111h 59m
Based on recent customer reviews, Cake Zone receives strongly mixed feedback across its branches. Customers consistently praise the freshness, taste, and affordability of cakes, with standout flavours like Amarula, Bar One, and Salted Caramel earning enthusiastic recommendations. Specific staff members such as Lerato, Sihle, and Pertunia are frequently appreciated for warm, attentive service. However, a recurring theme involves stale or mouldy cakes, incorrect custom orders, late collections for weddings and events, rude or dismissive staff, and a strict no-refund policy that leaves customers feeling unheard when issues arise.
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Cake zone has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 63% of negative reviews, typically within 111 hours 59 min. Hellopeter has tracked Cake zone across 77 total reviews. How is the TrustIndex calculated? →
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