C
Camaf
Verified Business
C
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
46h 25mReply Time
-34 NPSUnlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 27 hours 43 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
46h 25m
NPS Score
-34
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 27 hours 43 min
Review Distribution
1.7|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Camaf
Camaf has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 27 hours 43 min. Hellopeter has tracked Camaf across 205 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 13:10
Unreasonable Delays and Obstacles to Exit - Refusal to Refund Medical Savings Account (MSA)
I am writing to express extreme dissatisfaction and to complain about the ongoing inconvenience and unreasonable obstacles CAMAF is placing in the way of a simple exit from the medical aid scheme, specifically concerning the refund of my Medical Savings Account (MSA). The core issues causing distress and delay are as follows: 1. Despite my employer confirming my termination effective December 31, 2025, and sending instructions, the process was initially delayed due to conflicting messages and a claim that CAMAF had not received the required documentation from my employer. 2. After the membership was confirmed terminated, I was informed that the form for the MSA refund request was not received and could not be found, leading to further delays in processing my own funds. 3. After providing the new Membership Certificate and confirming my new plan does not have an MSA, CAMAF demanded a sworn affidavit to confirm this fact, loke are you for real right now? This is an excessive and unreasonable requirement for a simple administrative process, especially since the information can be verified with the new medical aid scheme. 4. The MSA funds are my own money, and it is unacceptable that I am being put through such a difficult and prolonged process, including being asked to obtain a police affidavit, just to have my own money reimbursed. Ohw, and also I was told about 4 months, to facilitate claims that may come later. I hardly used the Medical Aid for doctors, what claims should I be waiting for? Confirm with me this fact, and process my funds, and if any claims arise - they are forwarded to ro for “my account” since I’m no longer a member. 5. The entire process has been complicated by internal communication failures, lost paperwork, and now an unnecessary bureaucratic hurdle (the affidavit), all of which constitute a refusal to facilitate a simple, clean exit from the scheme. My question is for you, if I let this process fail, you do understand that I can come later with lawyers and claim my monies with interest? Is it then that you’ll realise that this process is nonsensical and you have no bearing in what or where my MSA should go? Please find a Process Engineer to review this process. This process is unacceptable. For your reference: WI:3681475
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 13:10
Unreasonable Delays and Obstacles to Exit - Refusal to Refund Medical Savings Account (MSA)
I am writing to express extreme dissatisfaction and to complain about the ongoing inconvenience and unreasonable obstacles CAMAF is placing in the way of a simple exit from the medical aid scheme, specifically concerning the refund of my Medical Savings Account (MSA). The core issues causing distress and delay are as follows: 1. Despite my employer confirming my termination effective December 31, 2025, and sending instructions, the process was initially delayed due to conflicting messages and a claim that CAMAF had not received the required documentation from my employer. 2. After the membership was confirmed terminated, I was informed that the form for the MSA refund request was not received and could not be found, leading to further delays in processing my own funds. 3. After providing the new Membership Certificate and confirming my new plan does not have an MSA, CAMAF demanded a sworn affidavit to confirm this fact, loke are you for real right now? This is an excessive and unreasonable requirement for a simple administrative process, especially since the information can be verified with the new medical aid scheme. 4. The MSA funds are my own money, and it is unacceptable that I am being put through such a difficult and prolonged process, including being asked to obtain a police affidavit, just to have my own money reimbursed. Ohw, and also I was told about 4 months, to facilitate claims that may come later. I hardly used the Medical Aid for doctors, what claims should I be waiting for? Confirm with me this fact, and process my funds, and if any claims arise - they are forwarded to ro for “my account” since I’m no longer a member. 5. The entire process has been complicated by internal communication failures, lost paperwork, and now an unnecessary bureaucratic hurdle (the affidavit), all of which constitute a refusal to facilitate a simple, clean exit from the scheme. My question is for you, if I let this process fail, you do understand that I can come later with lawyers and claim my monies with interest? Is it then that you’ll realise that this process is nonsensical and you have no bearing in what or where my MSA should go? Please find a Process Engineer to review this process. This process is unacceptable. For your reference: WI:3681475
0
Replies (0)ML
Mmaiphephi L
1 reviews | Active since Jan 2020
21 Jan 2026, 17:22
Poor customer service
Camaf s after hours line 0860 is a ****, their agents are never available when 1 needs assistance, this happened on more than 2 occasion whereby i needed help but no agent was available line rings until it disconnects,this really sucks.
Helpful (0)
|Replies (0)ML
Mmaiphephi L
1 reviews | Active since Jan 2020
21 Jan 2026, 17:22
Poor customer service
Camaf s after hours line 0860 is a ****, their agents are never available when 1 needs assistance, this happened on more than 2 occasion whereby i needed help but no agent was available line rings until it disconnects,this really sucks.
0
Replies (0)SL
Seth L
1 reviews | Active since Jan 2020
10 Oct 2025, 10:15
CAMAF- PLEASE GIVE MARRION MOHAMED THE RECOGNITION HE RICHLY DESERVES
THIS 5 STAR RATING IS NOT ACTUALLY FOR CAMAF BUT RATHER FOR MARRION MOHAMED WHO WORKS IN CUSTOMER CARE. CAMAF REJECTED 2 SUBSTANTIAL CLAIMS OF MINE BECAUSE THEY WERE PROVIDED WITH INCORRECT ICD10 CODES BY THE OPTHELMOLOGIST. THE ASSISTANT AT THE OPTHELMOLOGIST PHONED CAMAF AND OBTIANED THE CORRECT ICD10 CODES AND RE-INVOICED ME SO I COULD RESUBMIT THE CLAIMS TO CAMAF WITH THE CORRECT CODES. CAMAF ONLY ACKNOWLEDGED RECEIPT OF ONE OF THE TWO CLAIMS. I PHONED CUSTOMER CARE ON MON 7 OCTOBER AND DISCUSSED MY PROBLEM WITH A LADY IN CUSTOMER CARE WHO TOLD ME SHE WOULD INVESTIGATE PHONE ME BACK DURING THE COURSE OF THE DAY .......SHE NEVER DID!!! SHAME ON HER. I PHONED THE NEXT DAY AND SPOKE TO ANOTHER CONSULTANT WHO TOLD ME THAT HE WOULD INVESTIGATE AND PHONE ME BACK WHICH HE DID . HE ASSURED ME THE CLAIMS WERE BEING PROCESSED. NOT THE CASE!!! I PHONED AGAIN ON WEDNESDAY AND THIS WAS REALLY THIRD TIME LUCKY. MARRION MOHAMED TOOK CHARGE OF THE PROBLEM. I EXPLAINED TO MARRION AS I DID TO THE OTHER 2 EMPLOYEES THAT THE INVOICES INVOLVED SCANS OF MY EYES AND THAT THESE SCANS SHOULD BE COVERED BY MY INSURED PORTION OF MY PREMIUM. MARRION PHONED ME BACK ON THREE DIFFERENT OCCASIONS THE SAME DAY TO UPDATE ME. NOT ONLY DID HE GET THE CLAIMS PROCESSED BUT HE ALSO ENSURED THAT THEY WERE PROCESSED CORRECTLY AND I WAS PAID CORRECTLY. MARION , IT IS UNSUNG HEROES LIKE YOU THAT ARE BEHIND THE SUCCESS OF CAMAF. YOU HAVE BOTH EQ AND IQ AND YOU ARE A TRUE ASSET TO CAMAF. I HOPE YOU GET THE RECOGNITION YOU DESERVE. YOU HAVE THE POTENTIAL TO RISE AT CAMAF TO A LEVEL YOU RICHLY DESERVE.
Helpful (0)
|Replies (0)SL
Seth L
1 reviews | Active since Jan 2020
10 Oct 2025, 10:15
CAMAF- PLEASE GIVE MARRION MOHAMED THE RECOGNITION HE RICHLY DESERVES
THIS 5 STAR RATING IS NOT ACTUALLY FOR CAMAF BUT RATHER FOR MARRION MOHAMED WHO WORKS IN CUSTOMER CARE. CAMAF REJECTED 2 SUBSTANTIAL CLAIMS OF MINE BECAUSE THEY WERE PROVIDED WITH INCORRECT ICD10 CODES BY THE OPTHELMOLOGIST. THE ASSISTANT AT THE OPTHELMOLOGIST PHONED CAMAF AND OBTIANED THE CORRECT ICD10 CODES AND RE-INVOICED ME SO I COULD RESUBMIT THE CLAIMS TO CAMAF WITH THE CORRECT CODES. CAMAF ONLY ACKNOWLEDGED RECEIPT OF ONE OF THE TWO CLAIMS. I PHONED CUSTOMER CARE ON MON 7 OCTOBER AND DISCUSSED MY PROBLEM WITH A LADY IN CUSTOMER CARE WHO TOLD ME SHE WOULD INVESTIGATE PHONE ME BACK DURING THE COURSE OF THE DAY .......SHE NEVER DID!!! SHAME ON HER. I PHONED THE NEXT DAY AND SPOKE TO ANOTHER CONSULTANT WHO TOLD ME THAT HE WOULD INVESTIGATE AND PHONE ME BACK WHICH HE DID . HE ASSURED ME THE CLAIMS WERE BEING PROCESSED. NOT THE CASE!!! I PHONED AGAIN ON WEDNESDAY AND THIS WAS REALLY THIRD TIME LUCKY. MARRION MOHAMED TOOK CHARGE OF THE PROBLEM. I EXPLAINED TO MARRION AS I DID TO THE OTHER 2 EMPLOYEES THAT THE INVOICES INVOLVED SCANS OF MY EYES AND THAT THESE SCANS SHOULD BE COVERED BY MY INSURED PORTION OF MY PREMIUM. MARRION PHONED ME BACK ON THREE DIFFERENT OCCASIONS THE SAME DAY TO UPDATE ME. NOT ONLY DID HE GET THE CLAIMS PROCESSED BUT HE ALSO ENSURED THAT THEY WERE PROCESSED CORRECTLY AND I WAS PAID CORRECTLY. MARION , IT IS UNSUNG HEROES LIKE YOU THAT ARE BEHIND THE SUCCESS OF CAMAF. YOU HAVE BOTH EQ AND IQ AND YOU ARE A TRUE ASSET TO CAMAF. I HOPE YOU GET THE RECOGNITION YOU DESERVE. YOU HAVE THE POTENTIAL TO RISE AT CAMAF TO A LEVEL YOU RICHLY DESERVE.
0
Replies (0)TM
Thandokazi M
1 reviews | Active since Jan 2020
30 Sept 2025, 06:56
Camaf won't let me leave the scheme
Camaf won't let me leave their scheme. Which is now putting me in a difficult position as I need to join Discovery given my change of employment. Such poor response rate and unhelpful consultants. Please avoid Camaf if possible.
Helpful (0)
|Replies (0)TM
Thandokazi M
1 reviews | Active since Jan 2020
30 Sept 2025, 06:56
Camaf won't let me leave the scheme
Camaf won't let me leave their scheme. Which is now putting me in a difficult position as I need to join Discovery given my change of employment. Such poor response rate and unhelpful consultants. Please avoid Camaf if possible.
0
Replies (0)MP
Maryke P
1 reviews | Active since Jan 2020
18 Jul 2025, 13:26
NO CARE FOR CLIENTS!!! So disappointed!
Utterly disgusting to say the very least! My sister is very sick and needs an urgent surgery. All documents have been submitted to pre-authorization on 15 July early morning already. No response for more than 24hours. Afther that, she called to follow up on her case just to be very disrespected by the consultant. The consultant asked for doctor’s motivations, which was provided by my sister, stating from the nominated GP and from the specialist that the surgery is urgent and time sensitive. Again, no feedback and had to call in to follow up again. My sister tried to call more than 7 Network Drs which were NOT available to assist her and ended up going to the closest available specialist in the area after being referred to by the nominated GP. The surgery needs to happen on Monday. Bonolo Nong sent her around in circles, giving her severe stress after being already very sick, just to phone her 3PM FRIDAY AFTERNOON to tell her the claim is denied AFTER: - my sister tried to get in with 7 network Doctors, none being available - after she submitted all required motivations as to why this surgery is urgent and time sensitive - after she stated on email that she will be liable for funds in excess of Network Drs rates - after she submitted reports showing the danger her health is in - after being treated like a ******** by Bonolo Nong saying things like “submit a letter to show how you going to pay”, “go to a Dr in Acardia”, insinuating “this cant be that urgent”. This is a procedure a GYNAECOLOGIST needs to perform and she suggests that my sister needs to go to any Dr in an unsafe area as a woman not even being given enough time to do her due diligence on a Dr. - my sister asked CAMAF consultant and Bonolo several times to speak to a manager which she was never granted an opportunity to do. She is still waiting for some manager to phone her. So what is she supposed to do on a Friday afternoon with this feedback that it is denied? How is she supposed to make a plan now and over the weekend to get funds to get this urgent surgery done? This matter has been treated with so much insensitivity and lack of competence! And this to a patient that is ill! This only suggests that CAMAF has no care for their members and that It is all about money. This is inhumane and really disgusting and disappointing. I will also stop being a CAMAF member asap.
Helpful (0)
|Replies (0)MP
Maryke P
1 reviews | Active since Jan 2020
18 Jul 2025, 13:26
NO CARE FOR CLIENTS!!! So disappointed!
Utterly disgusting to say the very least! My sister is very sick and needs an urgent surgery. All documents have been submitted to pre-authorization on 15 July early morning already. No response for more than 24hours. Afther that, she called to follow up on her case just to be very disrespected by the consultant. The consultant asked for doctor’s motivations, which was provided by my sister, stating from the nominated GP and from the specialist that the surgery is urgent and time sensitive. Again, no feedback and had to call in to follow up again. My sister tried to call more than 7 Network Drs which were NOT available to assist her and ended up going to the closest available specialist in the area after being referred to by the nominated GP. The surgery needs to happen on Monday. Bonolo Nong sent her around in circles, giving her severe stress after being already very sick, just to phone her 3PM FRIDAY AFTERNOON to tell her the claim is denied AFTER: - my sister tried to get in with 7 network Doctors, none being available - after she submitted all required motivations as to why this surgery is urgent and time sensitive - after she stated on email that she will be liable for funds in excess of Network Drs rates - after she submitted reports showing the danger her health is in - after being treated like a ******** by Bonolo Nong saying things like “submit a letter to show how you going to pay”, “go to a Dr in Acardia”, insinuating “this cant be that urgent”. This is a procedure a GYNAECOLOGIST needs to perform and she suggests that my sister needs to go to any Dr in an unsafe area as a woman not even being given enough time to do her due diligence on a Dr. - my sister asked CAMAF consultant and Bonolo several times to speak to a manager which she was never granted an opportunity to do. She is still waiting for some manager to phone her. So what is she supposed to do on a Friday afternoon with this feedback that it is denied? How is she supposed to make a plan now and over the weekend to get funds to get this urgent surgery done? This matter has been treated with so much insensitivity and lack of competence! And this to a patient that is ill! This only suggests that CAMAF has no care for their members and that It is all about money. This is inhumane and really disgusting and disappointing. I will also stop being a CAMAF member asap.
0
Replies (0)RA
Rinemari A
1 reviews | Active since Jan 2020
15 Apr 2025, 11:21
Have not received my refund.
I was in hospital 9 March 2025. I had to pay an unfront balance of R2 074 before I could leave the hospital. I completely understand that this is general policy that a patient must pay before leaving. The hospital said I should request a statement from them to submit to CAMAF and get this money refunded. I have phoned and emailed multiple times but get no feedback on when I shall receive my refund. At some point the refund reflected on my app, but no longer does since I complained and escalated the matter. Since then a new claim has not been shown on my app nor can anyone tell me when I shall receive my refund. I urgently need this money back.
Helpful (0)
|Replies (0)RA
Rinemari A
1 reviews | Active since Jan 2020
15 Apr 2025, 11:21
Have not received my refund.
I was in hospital 9 March 2025. I had to pay an unfront balance of R2 074 before I could leave the hospital. I completely understand that this is general policy that a patient must pay before leaving. The hospital said I should request a statement from them to submit to CAMAF and get this money refunded. I have phoned and emailed multiple times but get no feedback on when I shall receive my refund. At some point the refund reflected on my app, but no longer does since I complained and escalated the matter. Since then a new claim has not been shown on my app nor can anyone tell me when I shall receive my refund. I urgently need this money back.
0
Replies (0)TR
Tamzin R
1 reviews | Active since Jan 2020
25 Mar 2025, 11:32
CAMAF has been over billing me since November 2024
CAMAF has been over billing me since November 2024. I've had numerous back and forth with them and canceled my membership in January 2025. On 2nd January, I paid for December and January 2025 now on 25 March 2025 , I get an email stating they are debiting me with R3765 for January (which was already paid for) I no longer live or work in South Africa from January 2025 and this will put my account into credit AGAIN negativity impacting my credit score. The people at CAMAF are no help. I want to speak to senior management immediately. This is disgusting and sucking money out of people! Half a year of this constant inconvenience!
Helpful (0)
|Replies (0)TR
Tamzin R
1 reviews | Active since Jan 2020
25 Mar 2025, 11:32
CAMAF has been over billing me since November 2024
CAMAF has been over billing me since November 2024. I've had numerous back and forth with them and canceled my membership in January 2025. On 2nd January, I paid for December and January 2025 now on 25 March 2025 , I get an email stating they are debiting me with R3765 for January (which was already paid for) I no longer live or work in South Africa from January 2025 and this will put my account into credit AGAIN negativity impacting my credit score. The people at CAMAF are no help. I want to speak to senior management immediately. This is disgusting and sucking money out of people! Half a year of this constant inconvenience!
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Replies (0)LM
LettaMaletjepe M
1 reviews | Active since Jan 2020
24 Feb 2025, 10:08
Compliment to Palesa
theres a Lady called Palesa(i forgot her surname) @Camaf you have a gold with this lady,when we talk about customer care and going extra miles Palesa its the future. What she did for me,was huge she deserve all the kudos. i had a problem with the a claim,camaf couldnt find Dr s banking details.i called in everyday looking for a solution and all the consultants were just like the claim will be paid wherever we have the banking details.until the day i got hold of palesa(God s angel)she handled my query very well,she was very patient with the Irate i had became and finally the claim its paid.
Helpful (0)
|Replies (0)LM
LettaMaletjepe M
1 reviews | Active since Jan 2020
24 Feb 2025, 10:08
Compliment to Palesa
theres a Lady called Palesa(i forgot her surname) @Camaf you have a gold with this lady,when we talk about customer care and going extra miles Palesa its the future. What she did for me,was huge she deserve all the kudos. i had a problem with the a claim,camaf couldnt find Dr s banking details.i called in everyday looking for a solution and all the consultants were just like the claim will be paid wherever we have the banking details.until the day i got hold of palesa(God s angel)she handled my query very well,she was very patient with the Irate i had became and finally the claim its paid.
0
Replies (0)