Massmart Retail
Claimed Business
|1.3|23 Reviews (last 12 months)|This business does not respond to reviews
Massmart Retail
Claimed Business
|1.3
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Massmart Retail is facing significant customer experience challenges across its subsidiary brands including Makro, Game, Builders Warehouse, and Build it. Customers consistently mention frustration with delivery failures, incorrect orders, and unresolved refunds. A recurring theme is poor accountability from store managers and call centres, with shoppers describing escalations that go unanswered. Guarantee and returns disputes also surface frequently. While isolated positive feedback highlights exemplary resolution by certain regional leadership teams, the dominant sentiment reflects eroded trust in the group's after-sales service.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Frequently Asked Questions About Massmart Retail
What do customers say about Massmart Retail?
Based on recent customer reviews, Massmart Retail is facing significant customer experience challenges across its subsidiary brands including Makro, Game, Builders Warehouse, and Build it. Customers consistently mention frustration with delivery failures, incorrect orders, and unresolved refunds. A recurring theme is poor accountability from store managers and call centres, with shoppers describing escalations that go unanswered. Guarantee and returns disputes also surface frequently. While isolated positive feedback highlights exemplary resolution by certain regional leadership teams, the dominant sentiment reflects eroded trust in the group's after-sales service.
Is Massmart Retail trustworthy?
Recent reviews (23)
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