CW
Canal Walk Shopping Centre
Unclaimed Business
CW
Canal Walk Shopping Centre
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Canal Walk Shopping Centre
Canal Walk Shopping Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Canal Walk Shopping Centre across 65 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
KM
Kaboentle M
1 reviews | Active since Jan 2020
16 Dec 2025, 05:14
CANAL WALK MALL Turning off our mobile networks
I need Canal walk to fix the thing they put there to turn shoppers network service off. They even have it on the bathrooms. It’s the only mall in South Africa where when you go there your phone basically doesn’t work. Their free WiFi kicks itself off the minute you connect.. do you know a phone is an emergency need, and how unsafe free WiFi at a mall is? A person you meeting at a mall can’t find you cos your phone is off and somehow you discover that late. Really it’s been like that for years and it ****ed me off. Fix this, you have all that mall with all the needs but it’s insufferable spending that much time there with no connection
Helpful (0)
|Replies (0)KM
Kaboentle M
1 reviews | Active since Jan 2020
16 Dec 2025, 05:14
CANAL WALK MALL Turning off our mobile networks
I need Canal walk to fix the thing they put there to turn shoppers network service off. They even have it on the bathrooms. It’s the only mall in South Africa where when you go there your phone basically doesn’t work. Their free WiFi kicks itself off the minute you connect.. do you know a phone is an emergency need, and how unsafe free WiFi at a mall is? A person you meeting at a mall can’t find you cos your phone is off and somehow you discover that late. Really it’s been like that for years and it ****ed me off. Fix this, you have all that mall with all the needs but it’s insufferable spending that much time there with no connection
0
Replies (0)WB
Will B
1 reviews | Active since Jan 2020
14 Sept 2025, 16:05
Bad security measures
Has the most useless security you have ever seen. Got a motorcycle that stands in the parking lot as my family member works inside the mall. Up on returning to the motorcycle, he has noticed there has been fiddled with the motorcycle and the passenger seat got removed and there is scratches to the tank. Went to security to see what happened where they saw a family has been fiddling with the motorcycle. Ask for the footage where they refused us the footage. Also claiming the family only went to this specific motorcycle because it's an expensive motorcycle between them all. So does this mean if there is a Ferrari in there, I can do as I please because its expensive?
Helpful (0)
|Replies (0)WB
Will B
1 reviews | Active since Jan 2020
14 Sept 2025, 16:05
Bad security measures
Has the most useless security you have ever seen. Got a motorcycle that stands in the parking lot as my family member works inside the mall. Up on returning to the motorcycle, he has noticed there has been fiddled with the motorcycle and the passenger seat got removed and there is scratches to the tank. Went to security to see what happened where they saw a family has been fiddling with the motorcycle. Ask for the footage where they refused us the footage. Also claiming the family only went to this specific motorcycle because it's an expensive motorcycle between them all. So does this mean if there is a Ferrari in there, I can do as I please because its expensive?
0
Replies (0)LT
D
Darlington
1 reviews | Active since Jan 2020
17 Sept 2024, 09:27
Love Canal Walk
I'm absolutely impressed with Canal Walk Shopping Centre! This magnificent mall truly lives up to its reputation as a one-stop shop. With an impressive array of over 400 stores, I found everything I needed under one roof. The extended shopping hours ****il 9 pm) are a game-changer! No more rushing to finish shopping before closing time. I could leisurely browse and explore the various shops, enjoying the relaxed atmosphere.
Helpful (0)
|Replies (0)D
Darlington
1 reviews | Active since Jan 2020
17 Sept 2024, 09:27
Love Canal Walk
I'm absolutely impressed with Canal Walk Shopping Centre! This magnificent mall truly lives up to its reputation as a one-stop shop. With an impressive array of over 400 stores, I found everything I needed under one roof. The extended shopping hours ****il 9 pm) are a game-changer! No more rushing to finish shopping before closing time. I could leisurely browse and explore the various shops, enjoying the relaxed atmosphere.
0
Replies (0)AS
Amelecia S
1 reviews | Active since Jan 2020
30 Jun 2024, 15:55
Canal walk support sucks
That is the bad place to shopping . The forners think They owe canal walk . They are rude and have no manners
Helpful (0)
|Replies (0)AS
Amelecia S
1 reviews | Active since Jan 2020
30 Jun 2024, 15:55
Canal walk support sucks
That is the bad place to shopping . The forners think They owe canal walk . They are rude and have no manners
0
Replies (0)ZK
Zeenat K
1 reviews | Active since Jan 2020
3 May 2024, 07:20
Great addition to the mall
Thank you canal walk for bringing kunafah house, it's becoming an addiction, at first only my dad and I enjoyed it but now my 7yr old loves it too so whenever I go I can't come home without at least 3 of it and it's the only place I can find kunafah. Please don't take it away like you did with the Turkish bazaar. The staff their are also very friendly and funny
Helpful (0)
|Replies (0)ZK
Zeenat K
1 reviews | Active since Jan 2020
3 May 2024, 07:20
Great addition to the mall
Thank you canal walk for bringing kunafah house, it's becoming an addiction, at first only my dad and I enjoyed it but now my 7yr old loves it too so whenever I go I can't come home without at least 3 of it and it's the only place I can find kunafah. Please don't take it away like you did with the Turkish bazaar. The staff their are also very friendly and funny
0
Replies (0)NM
Ntsikelelo M
1 reviews | Active since Jan 2020
14 Apr 2024, 15:56
Bad customer care
Good day my Name is Ntsikelelo Ernest mgudlwa in Capetown today I went to one of your grocery store in canal walk or century city to purchase my family food I pay with my capitec card and money was deducted to my account but the manager told me they didn’t get money I have to leave groceries to the store money is out of my account It was an embarrassing moment infront of all the customers and my family my kids and I have to wait more than 30min in the shop and be told I can’t have my groceries that I was going to use it for my family supper I’m so annoyed and angry the manager was not helping at all . Will you please solve this matter as soon as you can my contact is 0796855034
Helpful (0)
|Replies (0)NM
Ntsikelelo M
1 reviews | Active since Jan 2020
14 Apr 2024, 15:56
Bad customer care
Good day my Name is Ntsikelelo Ernest mgudlwa in Capetown today I went to one of your grocery store in canal walk or century city to purchase my family food I pay with my capitec card and money was deducted to my account but the manager told me they didn’t get money I have to leave groceries to the store money is out of my account It was an embarrassing moment infront of all the customers and my family my kids and I have to wait more than 30min in the shop and be told I can’t have my groceries that I was going to use it for my family supper I’m so annoyed and angry the manager was not helping at all . Will you please solve this matter as soon as you can my contact is 0796855034
0
Replies (0)