Order Placed 28 November – Still Not Delivered, No Refund Response

I placed an order with Canvas and More on 28 November 2024 (Order #299144) and, to date, I have still not received my order. From the beginning, there were multiple issues with the delivery address being captured incorrectly, despite me contacting the company several times and receiving confirmation that the address had been changed. The parcel was repeatedly delivered to the wrong location, causing long delays and major inconvenience. Almost a month later, there is still no clear communication or confirmation on when (or if) I would receive my order. Due to the ongoing delays, poor service, and lack of accountability, I formally requested a refund — however, I have received no response to this request. This has been an extremely frustrating and disappointing experience. The service has been pathetic, especially given the time that has passed and the number of follow-ups made. I would not recommend this company based on my experience.