DO NOT BUY Canyon headsets, no manuals, no adaptor inside and no signs showing you need an adaptor

Bought a headset of theirs, know of the brand so I knew it was good. When I bought it, there was no signs on the box that it works with two aux cables, one for sound and one for the microphone. No where on the box is it indicated that you would need to buy an adaptor not do they give it in the box and the information is not on their website,no manuals in the box or on the website.

DO NOT BUY THEIR PRODUCTS!!!!!!

Dear client!

Thank you for contacting Canyon This is an automatic message informing you that we have received the message and have already started to work on resolving your issue.

The reference number of your request is: CS-36217.

We're replying within three hours in business time.

If you have any further questions, please let us know. We are available at weekdays from 9 am to 8 pm EET.

With best regards, Canyon Technical Support

***

Hello, Jesse

Thank you for contacting Canyon.

If you have two AUX ports, you most likely have one for a microphone and one for headphones. But if neither port produces sound, the problem may be with the headphones themselves. Try connecting the headphones to another device to test.

Best regards, Canyon Customer Support

Please do not change the subject line of the e-mail when responding where issue ID placed <CS-36217>.

*** canyon.eu My laptop only has one aux plug, so you saying it won't work? Either sound or the microphone will be off?

Hello, Jesse

Thank you for contacting Canyon.

If you only have one port, you need a two-port-to-one adapter. Then both the microphone and headphones will work.

Best regards, Canyon Customer Support

Please do not change the subject line of the e-mail when responding where issue ID placed <CS-36217>.

canyon3_logo.webp *** canyon.eu

That is a beyond stupid product, thanks I'll be returning it

Hello, Jesse

Thank you for contacting Canyon.

If you have any more questions, let me know.

Best regards, Canyon Customer Support

Please do not change the subject line of the e-mail when responding where issue ID placed <CS-36217>.

*** canyon.eu