Cape Connect Internet
Claimed Business
Cape Connect Internet
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
4|1 Reviews
Jun '25 - May '26
5(0%)
4(100%)
3(0%)
2(0%)
1(0%)
5(0%)
4(100%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Cape Connect Internet
Cape Connect Internet has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cape Connect Internet across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceV
Vee
1 reviews | Active since Jan 2020
20 Aug 2025, 14:06
THANK YOU Damian & Mo
I had Damian and Mo come through this week - what pleasant, friendly efficient technicians ... nothing was too much trouble. They came back at my request and took less than 5 mins to connect something that I could not connect. These 2 are absolute treasures. THANK YOU Damian and Mo.
Helpful (0)
|Replies (0)V
Vee
1 reviews | Active since Jan 2020
20 Aug 2025, 14:06
THANK YOU Damian & Mo
I had Damian and Mo come through this week - what pleasant, friendly efficient technicians ... nothing was too much trouble. They came back at my request and took less than 5 mins to connect something that I could not connect. These 2 are absolute treasures. THANK YOU Damian and Mo.
0
Replies (0)KP
RD
DS
Donavon S
1 reviews | Active since Jan 2020
29 Mar 2023, 10:26
Poor customer service.
We have been using them for years and honestly, I've never had any issues with them but my father and I moved to a smaller apartment recently and requested that they install the our existing router but they would need Frogfoot to install and they would be in contact, they claimed to have called and could not get hold of me which is firstly untrue as my phone is always on and I always return missed calls which I rarely miss. I then when I follow up with Cape Connect advise they would follow up and advise which never happened and its been 3 days already and application and documentation was submitted about a week ago. This service provider followed up with us originally, which took me by surprise as many companies don't. However the entire application process with Cape Connect wasn't the best, this provider seems uninterested and I will never understand why the consumer needs to request business to take money from them. Hopefully this will help those of you that are thinking about using this provider From what I can see on other reviews on how the individual that handles these HP complaints speaks to its clients when they complain regarding their service is absolutely shocking...I don't know how any company can allow this.
Helpful (0)
|Replies (0)DS
Donavon S
1 reviews | Active since Jan 2020
29 Mar 2023, 10:26
Poor customer service.
We have been using them for years and honestly, I've never had any issues with them but my father and I moved to a smaller apartment recently and requested that they install the our existing router but they would need Frogfoot to install and they would be in contact, they claimed to have called and could not get hold of me which is firstly untrue as my phone is always on and I always return missed calls which I rarely miss. I then when I follow up with Cape Connect advise they would follow up and advise which never happened and its been 3 days already and application and documentation was submitted about a week ago. This service provider followed up with us originally, which took me by surprise as many companies don't. However the entire application process with Cape Connect wasn't the best, this provider seems uninterested and I will never understand why the consumer needs to request business to take money from them. Hopefully this will help those of you that are thinking about using this provider From what I can see on other reviews on how the individual that handles these HP complaints speaks to its clients when they complain regarding their service is absolutely shocking...I don't know how any company can allow this.
0
Replies (0)A
WS
Waleed Sama'an
1 reviews | Active since Jan 2020
26 Sept 2021, 16:32
Worst internet in my life.
Please avoid this company! They are scammers, I ordered 100mb line which is enough for working from home, streaming and gaming I believe, since day one the internet speed never reached more than 25mb which also feels like 2 mb. Streaming buffers a lot, gaming is the worst! Their customer support is the bad they never pick up the phone! They say their support team for until 10pm its a lie! When I ask for cancellation the only thing they care about is that I have to pay 3 months to cancel the contract. AVOID THEM.
Helpful (0)
|Replies (0)WS
Waleed Sama'an
1 reviews | Active since Jan 2020
26 Sept 2021, 16:32
Worst internet in my life.
Please avoid this company! They are scammers, I ordered 100mb line which is enough for working from home, streaming and gaming I believe, since day one the internet speed never reached more than 25mb which also feels like 2 mb. Streaming buffers a lot, gaming is the worst! Their customer support is the bad they never pick up the phone! They say their support team for until 10pm its a lie! When I ask for cancellation the only thing they care about is that I have to pay 3 months to cancel the contract. AVOID THEM.
0
Replies (0)JM
Janco M
1 reviews | Active since Jan 2020
15 Sept 2021, 15:46
Cape Connect Positive Experience
Technician came the day after application to assess installation and would have installed the same week. Had to cancel due to unrelated reasons, but the short experience was pleasant and prompt. I was kept informed via email and telephone from Sonja.
Helpful (0)
|Replies (0)JM
Janco M
1 reviews | Active since Jan 2020
15 Sept 2021, 15:46
Cape Connect Positive Experience
Technician came the day after application to assess installation and would have installed the same week. Had to cancel due to unrelated reasons, but the short experience was pleasant and prompt. I was kept informed via email and telephone from Sonja.
0
Replies (0)DB