Cape Masai leather
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Cape Masai leather
Cape Masai leather has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Cape Masai leather across 51 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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BD
Bianca D
1 reviews | Active since Jan 2020
14 Mar 2024, 10:51
BAD ATTITUDE AND NON-EXISTENT CUSTOMER SERVICE
THIS COMPANY DESERVES MINUS 10 STARS DO NOT ORDER FROM CAPE MASAI LEATHER!! I ordered a cherry red cross body bag. When I opened my parcel, I immediately noticed that there were burn marks on the front of the bag. I contacted Harryson to request that the bag be replaced, he told me "it's from animals walking in the bush". I gave Harryson 2 options: Option 1 replace the defective bag or Option 2: refund my money. Harryson has refused. The only thing he has done is make excuses, blame me as I am "too fussy", put the phone down on me and refused to take my calls. I have never dealt with with a more unprofessional company and run by a man with a very bad attitude towards clients.
Helpful (0)
|Replies (0)BD
Bianca D
1 reviews | Active since Jan 2020
14 Mar 2024, 10:51
BAD ATTITUDE AND NON-EXISTENT CUSTOMER SERVICE
THIS COMPANY DESERVES MINUS 10 STARS DO NOT ORDER FROM CAPE MASAI LEATHER!! I ordered a cherry red cross body bag. When I opened my parcel, I immediately noticed that there were burn marks on the front of the bag. I contacted Harryson to request that the bag be replaced, he told me "it's from animals walking in the bush". I gave Harryson 2 options: Option 1 replace the defective bag or Option 2: refund my money. Harryson has refused. The only thing he has done is make excuses, blame me as I am "too fussy", put the phone down on me and refused to take my calls. I have never dealt with with a more unprofessional company and run by a man with a very bad attitude towards clients.
0
Replies (0)EN
Esther N
1 reviews | Active since Jan 2020
6 Mar 2024, 07:12
Struggling with refund
Items returned at my expense after I confirmed cancellation by email on the 21st of February. Got confirmation that it was delivered to Cape Masia Leather on the 23rd. No refund received yet. I sent the invoice, proof of payment and bank details as they asked. According to their return policy, refunds will be processed within 2-5 working days.
Helpful (0)
|Replies (0)EN
Esther N
1 reviews | Active since Jan 2020
6 Mar 2024, 07:12
Struggling with refund
Items returned at my expense after I confirmed cancellation by email on the 21st of February. Got confirmation that it was delivered to Cape Masia Leather on the 23rd. No refund received yet. I sent the invoice, proof of payment and bank details as they asked. According to their return policy, refunds will be processed within 2-5 working days.
0
Replies (0)KH
HO
Harryson O
1 reviews | Active since Jan 2020
11 Jul 2023, 21:01
Reliable and friendl...
Reliable and friendly service
Helpful (0)
|Replies (0)HO
Harryson O
1 reviews | Active since Jan 2020
11 Jul 2023, 21:01
Reliable and friendl...
Reliable and friendly service
0
Replies (0)