CT
Cape Town Tourism
Unclaimed Business
CT
Cape Town Tourism
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRK
Rebecca K
1 reviews | Active since Jan 2020
26 Oct 2023, 08:15
western cape tourism
Western Cape Tourism has taken no action against booking.com nor have they made any attempt to contact me. The lack of responsibility will not be tolerated SEE BELOW the only response. Theodore Luthuli <TheodoreL@cgso.org.za> Attachments Thu, Oct 19, 3:02 PM (7 days ago) to me Our ref: 202310-0125876 19 October 2023 Dear Mrs Kissoon, YOUR COMPLAINT AGAINST Booking.Com We acknowledge receipt of your complaint on 17 October 2023, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason: Another Ombud Jurisdiction The matter has, however, been referred to Tourism Complaints Officer in the hope that they are able to assist you. Kindly correspond directly with Tourism Complaints Officer in future. Their contact details are: Telephone: 012-444-6000 E-mail: complaints@tourism.gov.za Yours sincerely Theodore Luthuli Customer Service Consultant For: Consumer Goods & Services Ombudsman
Helpful (0)
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Rebecca K
1 reviews | Active since Jan 2020
26 Oct 2023, 08:15
western cape tourism
Western Cape Tourism has taken no action against booking.com nor have they made any attempt to contact me. The lack of responsibility will not be tolerated SEE BELOW the only response. Theodore Luthuli <TheodoreL@cgso.org.za> Attachments Thu, Oct 19, 3:02 PM (7 days ago) to me Our ref: 202310-0125876 19 October 2023 Dear Mrs Kissoon, YOUR COMPLAINT AGAINST Booking.Com We acknowledge receipt of your complaint on 17 October 2023, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason: Another Ombud Jurisdiction The matter has, however, been referred to Tourism Complaints Officer in the hope that they are able to assist you. Kindly correspond directly with Tourism Complaints Officer in future. Their contact details are: Telephone: 012-444-6000 E-mail: complaints@tourism.gov.za Yours sincerely Theodore Luthuli Customer Service Consultant For: Consumer Goods & Services Ombudsman
0
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Maretha U
1 reviews | Active since Jan 2020
11 Sept 2021, 15:34
Never advertise with Cape Town Tourism
As a small business owner in the tourism industry, I made the mistake of advertising with Cape Town Tourism. I signed up for a year in 2020 at quite an expensive monthly fee. For the first 3 weeks, they didn't manage to put my business on their website (one of the main services). The services were also supposed to include my brochures to be displayed in three different Cape Town Tourism offices. During the first few months they did not display the brochures in the central Cape Town office, with the excuse that they are moving location (which never happened). Then Covid broke out and all the offices closed, without me paying any less for the services. At the end of my contract, I wanted to get my brochures back from them, which cost a lot of money and was never displayed. But they "didn't have any". I contacted several different people, tried for months to find my brochures, but they simply said they don't have them and afterwards ignored all e-mails from me. I have given up on retrieving my brochures, but I will never try to advertise with them again. Terrible service and not one single client came from them. Even though my contract started in 2019 December, the busiest month for tourism in Cape Town. Terrible experience. Non-existent service. Just stay away.
Helpful (0)
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Maretha U
1 reviews | Active since Jan 2020
11 Sept 2021, 15:34
Never advertise with Cape Town Tourism
As a small business owner in the tourism industry, I made the mistake of advertising with Cape Town Tourism. I signed up for a year in 2020 at quite an expensive monthly fee. For the first 3 weeks, they didn't manage to put my business on their website (one of the main services). The services were also supposed to include my brochures to be displayed in three different Cape Town Tourism offices. During the first few months they did not display the brochures in the central Cape Town office, with the excuse that they are moving location (which never happened). Then Covid broke out and all the offices closed, without me paying any less for the services. At the end of my contract, I wanted to get my brochures back from them, which cost a lot of money and was never displayed. But they "didn't have any". I contacted several different people, tried for months to find my brochures, but they simply said they don't have them and afterwards ignored all e-mails from me. I have given up on retrieving my brochures, but I will never try to advertise with them again. Terrible service and not one single client came from them. Even though my contract started in 2019 December, the busiest month for tourism in Cape Town. Terrible experience. Non-existent service. Just stay away.
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Replies (0)IC
Isaac C
1 reviews | Active since Jan 2020
22 Mar 2020, 18:23
t
I booked into one of the establishment in the west coast to a place call Bay House in Lamberts bay through travel ground agent . and the owner of the place is Charl Tredoux who is the this business with his twin brother . this was an experience from hell I never knew the white bully resists still exist in this country and especially looking at their age it was very disgusting more than anything else. I had paid my deposit for accommodation for the weekend only to find out on arrival I was the wrong race I was kicked out to go a find another place and told to contact the travel agent for my refund I was not welcomed in their premises or the police would be called on me. I wish to worn people of the are 2 bully white boys racist out there in this space stay away from this place it is bad for this country as a whole Charl Tredoux and his brother need anger management they very damaged to be in this kind of business . please I wish these guys to be removed in this business it is bad for this country of ours , this our space too not whites Afrikaners only . there are good white Afrikaners out there but you guys are an embarrassment to be around in this business you call yourself businessman while you are resist
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Isaac C
1 reviews | Active since Jan 2020
22 Mar 2020, 18:23
t
I booked into one of the establishment in the west coast to a place call Bay House in Lamberts bay through travel ground agent . and the owner of the place is Charl Tredoux who is the this business with his twin brother . this was an experience from hell I never knew the white bully resists still exist in this country and especially looking at their age it was very disgusting more than anything else. I had paid my deposit for accommodation for the weekend only to find out on arrival I was the wrong race I was kicked out to go a find another place and told to contact the travel agent for my refund I was not welcomed in their premises or the police would be called on me. I wish to worn people of the are 2 bully white boys racist out there in this space stay away from this place it is bad for this country as a whole Charl Tredoux and his brother need anger management they very damaged to be in this kind of business . please I wish these guys to be removed in this business it is bad for this country of ours , this our space too not whites Afrikaners only . there are good white Afrikaners out there but you guys are an embarrassment to be around in this business you call yourself businessman while you are resist
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Replies (0)DS
Damian S
1 reviews | Active since Jan 2020
26 May 2019, 08:51
****PY SERVICE ON WEEKENDS
Went into CT tourism branch in city centre and my word are the ladies unfriendly. Came in and was received by 2 ladies, one with half a smile and the other with no smile at all. The lady with no smile proceeded to assist us after reluctantly agreeing who will help us. During the whole procedure of getting a green card not once has the lady smiled or given friendly service. Looked more like she was forced to work. Wow, if this is the faces of our tourism in Cape Town then things are looking bleak. No wonder the industry is struggling if Cape Town tourism can't even train their staff properly. Don't expect a response to this as the service is overall ****. Beware visitors
Helpful (0)
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Damian S
1 reviews | Active since Jan 2020
26 May 2019, 08:51
****PY SERVICE ON WEEKENDS
Went into CT tourism branch in city centre and my word are the ladies unfriendly. Came in and was received by 2 ladies, one with half a smile and the other with no smile at all. The lady with no smile proceeded to assist us after reluctantly agreeing who will help us. During the whole procedure of getting a green card not once has the lady smiled or given friendly service. Looked more like she was forced to work. Wow, if this is the faces of our tourism in Cape Town then things are looking bleak. No wonder the industry is struggling if Cape Town tourism can't even train their staff properly. Don't expect a response to this as the service is overall ****. Beware visitors
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raeesa C
1 reviews | Active since Jan 2020
30 Dec 2015, 08:02
Discrimination towards certain customers
Went into cape town tourism to get a wild card and one was issued to my hubby as i could not get one due to not having any proof of address and was informed that i needed to then have an affidavit saying i live with my husband- fair enough. Meanwhile while filling out my form for when i do go through all the necessary channels inorder to receive a card for myself, i look over to the guy next to me and the same person helping me helps him that wants an activity wildcard but then he never had the people with him to sign the forms and they needed to be there and then this shumera womens says its okay he should just fill out the forms and looks to me very guilty of maybe making an exception for him later when i had left which is very unprofessional and which i picked up and did not like at all! Later the manager phones my hubby to say that i never looked happy because i havent been issued a card and they need proof blah blah blah. Uhm hi manager, i was not upset for not getting a card, i was PISSED off! Due to the fact that your staff memeber knew she was in the wrong thats why she could tell you a one sided story! And when my husband wanted to explain our side, manager put down the ph
Helpful (0)
|Replies (0)rC
raeesa C
1 reviews | Active since Jan 2020
30 Dec 2015, 08:02
Discrimination towards certain customers
Went into cape town tourism to get a wild card and one was issued to my hubby as i could not get one due to not having any proof of address and was informed that i needed to then have an affidavit saying i live with my husband- fair enough. Meanwhile while filling out my form for when i do go through all the necessary channels inorder to receive a card for myself, i look over to the guy next to me and the same person helping me helps him that wants an activity wildcard but then he never had the people with him to sign the forms and they needed to be there and then this shumera womens says its okay he should just fill out the forms and looks to me very guilty of maybe making an exception for him later when i had left which is very unprofessional and which i picked up and did not like at all! Later the manager phones my hubby to say that i never looked happy because i havent been issued a card and they need proof blah blah blah. Uhm hi manager, i was not upset for not getting a card, i was PISSED off! Due to the fact that your staff memeber knew she was in the wrong thats why she could tell you a one sided story! And when my husband wanted to explain our side, manager put down the ph
0
Replies (0)