C(
Capita (formerly Horizon Scheme)
Unclaimed Business
C(
Capita (formerly Horizon Scheme)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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David A
1 reviews | Active since Jan 2020
9 Mar 2025, 17:59
goodnews
With the serious advancement in technology, There are lots of ways to recover losses but only if you go right by it, The several investment ****s going around are very disturbing and require serious attention. The police already have a lot on their plate, which would take a long time, which is why private firms, one like detectiveseries13 via gmail, is collecting complaints from victims and using their latest technology and professional experts to track down these lost investments, the Public have been warned to verify investment companies with the S E C before engaging in any investment activities.
Helpful (0)
|Replies (0)DA
David A
1 reviews | Active since Jan 2020
9 Mar 2025, 17:59
goodnews
With the serious advancement in technology, There are lots of ways to recover losses but only if you go right by it, The several investment ****s going around are very disturbing and require serious attention. The police already have a lot on their plate, which would take a long time, which is why private firms, one like detectiveseries13 via gmail, is collecting complaints from victims and using their latest technology and professional experts to track down these lost investments, the Public have been warned to verify investment companies with the S E C before engaging in any investment activities.
0
Replies (0)DL
Darrin L
1 reviews | Active since Jan 2020
3 Mar 2025, 10:49
Poor customer service / delayed payments ~Capita (formerly Horizon pension service)
I have now spoken to 4 different service agents asking when my PCLS will be paid. All of which have given me different estimated payment dates. As the last of these has also expired now, I called again and my call was received by a Gentleman called Ben. Ben had to keep putting me on hold for 10 minutes at a time every time I asked a question, before coming back to me stating that payroll had not approved the payment yet. When I informed him that I was told the payment had already been approved 2 weeks and I was promised payment by 28.02.25, he put me on hold again for 10 mins. He never came back to me and I called again luckily getting him again. I then asked him for contact details of payroll so I could discuss with them and he said he did not have it. I then requested contact details of his supervisor/manager or someone I could escalate the matter to and he stated that 'he was not allowed to give out such details' for me The level of customer service I have received over the last month has been shocking and I am still not certain whether I will ever receive my payment. I just want to let other people know that there may be issues in getting monies from this company just in case they have the option to move pension providers or if any large companies are thinking of using Capita as there insurance provider
Helpful (0)
|Replies (0)DL
Darrin L
1 reviews | Active since Jan 2020
3 Mar 2025, 10:49
Poor customer service / delayed payments ~Capita (formerly Horizon pension service)
I have now spoken to 4 different service agents asking when my PCLS will be paid. All of which have given me different estimated payment dates. As the last of these has also expired now, I called again and my call was received by a Gentleman called Ben. Ben had to keep putting me on hold for 10 minutes at a time every time I asked a question, before coming back to me stating that payroll had not approved the payment yet. When I informed him that I was told the payment had already been approved 2 weeks and I was promised payment by 28.02.25, he put me on hold again for 10 mins. He never came back to me and I called again luckily getting him again. I then asked him for contact details of payroll so I could discuss with them and he said he did not have it. I then requested contact details of his supervisor/manager or someone I could escalate the matter to and he stated that 'he was not allowed to give out such details' for me The level of customer service I have received over the last month has been shocking and I am still not certain whether I will ever receive my payment. I just want to let other people know that there may be issues in getting monies from this company just in case they have the option to move pension providers or if any large companies are thinking of using Capita as there insurance provider
0
Replies (0)