TC
The Capital Menlyn Maine
Unclaimed Business
TC
The Capital Menlyn Maine
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Capital Menlyn Maine
The Capital Menlyn Maine has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Capital Menlyn Maine across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTNRS
Tania Nisa Rodrigues Steyn
1 reviews | Active since Jan 2020
10 Nov 2025, 06:25
Menlyn on Maine Disappointed
Stayed over on 08.10.2025. Room 6 was terrible. No cutlery. No sugar or milk for the coffee. TV did not work, did not even switch on. The lamp shades were full of dirty marks. The couch we were not able to sit on because it was so dirty. The legs for the base of the bed were in the drawer. Mattress was of such a poor quality that you felt every movement. Only 2 large towels, no small towels for your face. No chairs on the balcony to sit on. Dirty marks on the duvet cover. Very, very disappointed. The previous times we stayed over it was amazing.
Helpful (0)
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Tania Nisa Rodrigues Steyn
1 reviews | Active since Jan 2020
10 Nov 2025, 06:25
Menlyn on Maine Disappointed
Stayed over on 08.10.2025. Room 6 was terrible. No cutlery. No sugar or milk for the coffee. TV did not work, did not even switch on. The lamp shades were full of dirty marks. The couch we were not able to sit on because it was so dirty. The legs for the base of the bed were in the drawer. Mattress was of such a poor quality that you felt every movement. Only 2 large towels, no small towels for your face. No chairs on the balcony to sit on. Dirty marks on the duvet cover. Very, very disappointed. The previous times we stayed over it was amazing.
0
Replies (0)GW
George W
1 reviews | Active since Jan 2020
1 Jun 2023, 08:57
The Capital Menlyn Maine
My in-laws made a booking through Agoda to stay at The Caiptal Menyn Maine for a few days. Unfortunately they had to cancel the booking and was informed that they will not be held liable for any cancellation fees. Instead x4 amounts were taken from their ceredit card accounts. Of those 50% were refunded. The cancellation was done in August 2022 and the representative (Mmpa
Helpful (0)
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George W
1 reviews | Active since Jan 2020
1 Jun 2023, 08:57
The Capital Menlyn Maine
My in-laws made a booking through Agoda to stay at The Caiptal Menyn Maine for a few days. Unfortunately they had to cancel the booking and was informed that they will not be held liable for any cancellation fees. Instead x4 amounts were taken from their ceredit card accounts. Of those 50% were refunded. The cancellation was done in August 2022 and the representative (Mmpa
0
Replies (0)GW
George W
1 reviews | Active since Jan 2020
1 Jun 2023, 07:15
Refund outstanding since October 2022: Agoda and Capital Menlan Maine
My in-laws are retired and made a booking at The Capital Menlan Maine through Agoda. They were assured that they will get a full refund should they cancel the reservation. Booking made for 17 October. They cancelled in time but have not received anyrefund. Instead amounts of money were withdrawn from our account without concent. Neither the Capital Menlan Maine nor Agoda are willing to assist in obtaining the full refund even after numerous emails.
Helpful (0)
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George W
1 reviews | Active since Jan 2020
1 Jun 2023, 07:15
Refund outstanding since October 2022: Agoda and Capital Menlan Maine
My in-laws are retired and made a booking at The Capital Menlan Maine through Agoda. They were assured that they will get a full refund should they cancel the reservation. Booking made for 17 October. They cancelled in time but have not received anyrefund. Instead amounts of money were withdrawn from our account without concent. Neither the Capital Menlan Maine nor Agoda are willing to assist in obtaining the full refund even after numerous emails.
0
Replies (0)HE
Hennie E
1 reviews | Active since Jan 2020
4 Jan 2022, 20:52
Not value for money
How can a Hotel say they have 24/7 room service and you pay for all the amenities and when you phone to order they say that since lockdown they don’t run all the amenities as advertised on their website. Nice to hear this after traveling and paying for something that you are not going to have. Please never vist the Capital Group!! Also so many other issues that are substandard.
Helpful (0)
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Hennie E
1 reviews | Active since Jan 2020
4 Jan 2022, 20:52
Not value for money
How can a Hotel say they have 24/7 room service and you pay for all the amenities and when you phone to order they say that since lockdown they don’t run all the amenities as advertised on their website. Nice to hear this after traveling and paying for something that you are not going to have. Please never vist the Capital Group!! Also so many other issues that are substandard.
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Replies (0)VV
Victoria V
1 reviews | Active since Jan 2020
28 Oct 2020, 16:06
Worst receptionist
Worst reception stuff ever, they are very disrespectful, one lady moved from her to another receptionist to the next... Nd she was so rude, she was like wear ur musk properly! Or I can’t help u! Then he comes two guys who were not wearing their musk at all Nd she said nothing Nd quickly assisted them... just took my bag Nd went to Moslow hotel
Helpful (0)
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Victoria V
1 reviews | Active since Jan 2020
28 Oct 2020, 16:06
Worst receptionist
Worst reception stuff ever, they are very disrespectful, one lady moved from her to another receptionist to the next... Nd she was so rude, she was like wear ur musk properly! Or I can’t help u! Then he comes two guys who were not wearing their musk at all Nd she said nothing Nd quickly assisted them... just took my bag Nd went to Moslow hotel
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Replies (0)TM
Thobekile M
1 reviews | Active since Jan 2020
29 Jul 2019, 13:07
Pathetic Customer Service at The Capital Menlyn Maine and Sandton
I am extremely disappointed with this hotel, apartment or whatever they want to call it. They had a 12% discount on their website that you automatically receive when you sign up and pay online. I did that on 26 July 2019 and paid an amount of R1990 including breakfast. When I got to the hotel they cold not pick up my payment and I had to pay another R1990! They cared less and their customer service was way below standard. They promised to investigate and get back to me and guess what It is 29 July and no one has bothered to call me! I called their head Office in Sandton and spoke to a Busi who was completely clueless in resolving the matter. I called my bank and they told me that the funds are sitting in the Capital' s suspense account. I tried calling their General Manager who is based in Sandton and he never picks his calls! he does not even bother to return them. What a clueless and horrible customer service experience! On the morning of 27 July I went down to have breakfast only to be told again that my room did not include breakfast. I had a horrible stay at the Capital and I would not recommend it to anyone. Their website is amateur and I wouldn't recommend anyone to pay through it! Till now I have not got my refund, not even a phone call! Shame on you The Capital Hotel Menlyn Maine and Sandton branches!
Helpful (0)
|Replies (0)TM
Thobekile M
1 reviews | Active since Jan 2020
29 Jul 2019, 13:07
Pathetic Customer Service at The Capital Menlyn Maine and Sandton
I am extremely disappointed with this hotel, apartment or whatever they want to call it. They had a 12% discount on their website that you automatically receive when you sign up and pay online. I did that on 26 July 2019 and paid an amount of R1990 including breakfast. When I got to the hotel they cold not pick up my payment and I had to pay another R1990! They cared less and their customer service was way below standard. They promised to investigate and get back to me and guess what It is 29 July and no one has bothered to call me! I called their head Office in Sandton and spoke to a Busi who was completely clueless in resolving the matter. I called my bank and they told me that the funds are sitting in the Capital' s suspense account. I tried calling their General Manager who is based in Sandton and he never picks his calls! he does not even bother to return them. What a clueless and horrible customer service experience! On the morning of 27 July I went down to have breakfast only to be told again that my room did not include breakfast. I had a horrible stay at the Capital and I would not recommend it to anyone. Their website is amateur and I wouldn't recommend anyone to pay through it! Till now I have not got my refund, not even a phone call! Shame on you The Capital Hotel Menlyn Maine and Sandton branches!
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Replies (0)AV
Aarti V
1 reviews | Active since Jan 2020
15 Apr 2019, 07:43
Shocking service from GM down
Shocking experience. An amazing and absolutely helpful lady, Felicia assisted me with the payment process of my reservation. She knew I did not want my parents to pay for anything and confirmed that all was paid for their stay. She was sincere and apologised for her error in not booking breakfast by writing to me and calling me to apologise after the error and ambaressing moment. Felicia then passed me on to her manager Nokukhanya who didnt respond to emails and I had to follow up with her. When I called to speak to her, she said she wanted to speak to me however didnt have my number. Surprising as Felicia called me a few times and it was on my reservation profile, and if she didnt make the effort to look at my profile, she could have responded to my email asking for my number. Nokukhanya knew the situation but made excuses and deferred from the point. When I questioned the case with her, and she knew I was right and wanted this resolved, she said I was attacking her, which was an even bigger surprise, as this was how she got out of this situation to pass me on to the GM. No attempt to fix the situation even though I suggested that they refund the old folks and let me pay for their breakfast so that it does not affect them. Dispite the fact that they made the error, I was ready to pay for it. The GM Nelson Rodrigues sent a blunt email without speaking to me, and only listened to his staff, stating that the case was closed. What company GM would not listen to a guest complaint and send an abrupt email deciding that he does not want to hear from a guest? I am disappointed as I informed them on my reservation that I did not want my parents to pay for anything or know the cost of anything I paid for. They knew I settled for bed and breakfast. When they called me in the morning I did inform the restaurant manager that breakfast was included and they should speak to Felicia who made the reservation. If there was a problem they must call me and I will resolve, which was not done. Their Umhlanga branch is amazing and would return time and again. Their staff make me want to return. The Menlyn branch would lose a lot, as the staff from GM down are not concerned about their clients. Sad how the experiences can so vastly differ.
Helpful (0)
|Replies (0)AV
Aarti V
1 reviews | Active since Jan 2020
15 Apr 2019, 07:43
Shocking service from GM down
Shocking experience. An amazing and absolutely helpful lady, Felicia assisted me with the payment process of my reservation. She knew I did not want my parents to pay for anything and confirmed that all was paid for their stay. She was sincere and apologised for her error in not booking breakfast by writing to me and calling me to apologise after the error and ambaressing moment. Felicia then passed me on to her manager Nokukhanya who didnt respond to emails and I had to follow up with her. When I called to speak to her, she said she wanted to speak to me however didnt have my number. Surprising as Felicia called me a few times and it was on my reservation profile, and if she didnt make the effort to look at my profile, she could have responded to my email asking for my number. Nokukhanya knew the situation but made excuses and deferred from the point. When I questioned the case with her, and she knew I was right and wanted this resolved, she said I was attacking her, which was an even bigger surprise, as this was how she got out of this situation to pass me on to the GM. No attempt to fix the situation even though I suggested that they refund the old folks and let me pay for their breakfast so that it does not affect them. Dispite the fact that they made the error, I was ready to pay for it. The GM Nelson Rodrigues sent a blunt email without speaking to me, and only listened to his staff, stating that the case was closed. What company GM would not listen to a guest complaint and send an abrupt email deciding that he does not want to hear from a guest? I am disappointed as I informed them on my reservation that I did not want my parents to pay for anything or know the cost of anything I paid for. They knew I settled for bed and breakfast. When they called me in the morning I did inform the restaurant manager that breakfast was included and they should speak to Felicia who made the reservation. If there was a problem they must call me and I will resolve, which was not done. Their Umhlanga branch is amazing and would return time and again. Their staff make me want to return. The Menlyn branch would lose a lot, as the staff from GM down are not concerned about their clients. Sad how the experiences can so vastly differ.
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Replies (0)PM
Phumlani M
1 reviews | Active since Jan 2020
24 Feb 2019, 13:21
Disappointing End to a Nice Stay
Hi all, just be careful when staying at the Capital Manlyn Maine Hotel. I checked out on Friday the 22/02/19 and unfortunately forgot some of my toiletries in the bedroom. I have been calling since talking to different people trying to get my toiletries back and according to them they found nothing in my room. Which is odd because I know I forgot to take them in the bathroom. Their housekeeping staff is clearly not taking what they find in the rooms to lost and found. Very disappointed to say the least
Helpful (0)
|Replies (0)PM
Phumlani M
1 reviews | Active since Jan 2020
24 Feb 2019, 13:21
Disappointing End to a Nice Stay
Hi all, just be careful when staying at the Capital Manlyn Maine Hotel. I checked out on Friday the 22/02/19 and unfortunately forgot some of my toiletries in the bedroom. I have been calling since talking to different people trying to get my toiletries back and according to them they found nothing in my room. Which is odd because I know I forgot to take them in the bathroom. Their housekeeping staff is clearly not taking what they find in the rooms to lost and found. Very disappointed to say the least
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Replies (0)