RECKLESS AND IMPROPER CONDUCT BY A CAPITAL SECURITY OFFICER IN KRAAIFONTEIN

To whom it may concern, (Mr. Saayman)

I do hereby, and with immediate effect, cancel my security service contract with yourselves!

The reason for my decision is, that after numerous bad experiences and poor service, what happened last night was the last straw that broke the camel’s back! 

I was awoken by the activation of my alarm @ 21h53 last night. I saw that it was zone5 which is my lounge area.

I decided to let the siren continue, until I get a response from my security company.

Approximately 2 – 3mins later, I received a call from your control room.

I explained that I am in bed and that I will stay put until the armed response officer arrive.

15mins later I saw your security vehicle pull up outside my home, and a male person alighting.

The man was on his mobile phone and I assumed that he was busy with the control room.

He opened my key safe that is situated outside my property, removed the remote control and opened up the gates.

He walked around the perimeter of my property, and got into his vehicle and drove off.

Although I monitored his movements on my CCTV cameras, I could not see him replacing my remote control into the key safe.

This morning, I left for gym @ 05h40 and on my return @ 08h15, my helper, Lameck was already waiting for me, outside of my property as he normally do.

He however pointed out to me that the key safe door was wide open!

I was shocked and immediately checked the security code that only myself and your control room have the knowledge of, and found it on exactly the code digits which opens it up!

I called your control room and the operator told me she will find out who was at my home the previous evening.

The next thing, one of your armed response officers pulled up and handed me the missing remote control.

He told me that Wesley left it in their bakkie!

Now if that is not compromising my safety and security, then I don’t know what would.

When I asked the operator what her employer’s email address was, her response was “ Ek ken nie die baas se email adres nie”

You are not to debit my bank account in future and if I owe you anything for the month, send me an invoice, which I will do an EFT for.

Your services are therefore considered terminated with immediate effect.

NB. I am copying and pasting this correspondence on Hellopeter to save somebody else a similar experience!!!