CC
Card Connect
Unclaimed Business
CC
Card Connect
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAO
Amanda O
1 reviews | Active since Jan 2020
8 May 2024, 11:34
CARD CONNECT DOESNT TRAIN THEIR STAFF ADEQUATELY - SHOCKING SERVICE
The service received from Precious Mathye, is absolutely shocking. This lady is not helpful at all and also doesn't give you chance to speak, she just speaks over you. People just don't take any pride and ownership in their jobs and are not prepared t go the extra mile. Customer service is of non-existence.
Helpful (0)
|Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
8 May 2024, 11:34
CARD CONNECT DOESNT TRAIN THEIR STAFF ADEQUATELY - SHOCKING SERVICE
The service received from Precious Mathye, is absolutely shocking. This lady is not helpful at all and also doesn't give you chance to speak, she just speaks over you. People just don't take any pride and ownership in their jobs and are not prepared t go the extra mile. Customer service is of non-existence.
0
Replies (0)vP
VJ
Vincent J
1 reviews | Active since Jan 2020
13 May 2022, 10:45
Terrible support service
This company's service is absolutely non existent. Our practice has been without a working terminal for an entire week. Each time I phone the card connect call centre, i wait 10 minutes before the call is answered and each time they just escalate the query. The agents do not come out to fix the terminal - and this is a brand new terminal being rented for a premium of R500 a month. Before we were advised upgrade to the rental agreeement, we purchased one of there machines that just one they stopped working. They just said sorry they are waiting for feedback from manufacturer in China. I am seriously considering cancelling the contract! If you have an option do not use this company - your business will suffer!!!!!
Helpful (0)
|Replies (0)VJ
Vincent J
1 reviews | Active since Jan 2020
13 May 2022, 10:45
Terrible support service
This company's service is absolutely non existent. Our practice has been without a working terminal for an entire week. Each time I phone the card connect call centre, i wait 10 minutes before the call is answered and each time they just escalate the query. The agents do not come out to fix the terminal - and this is a brand new terminal being rented for a premium of R500 a month. Before we were advised upgrade to the rental agreeement, we purchased one of there machines that just one they stopped working. They just said sorry they are waiting for feedback from manufacturer in China. I am seriously considering cancelling the contract! If you have an option do not use this company - your business will suffer!!!!!
0
Replies (0)CK
Cheslyn K
1 reviews | Active since Jan 2020
29 Dec 2020, 13:39
Card machine
This is a message to the CEO of Card Connect, a division of Main Street 1723 (Pty) Ltd, to inform you of the poor service delivery of your company. Currently 12 days of transactions haven't been received, we've made numerous phone calls, sent emails and even went to our bank to enquire about the money, but no one has taken accountability of our outstanding money. During lockdown when we made no money you still charged us your R1000 minimum fees, but now when we need your assistance no one can assist. It's now two weeks since our initial enquiry and still no feedback from your company as to when our money will be received. Very poor service, no communication.
Helpful (0)
|Replies (0)CK
Cheslyn K
1 reviews | Active since Jan 2020
29 Dec 2020, 13:39
Card machine
This is a message to the CEO of Card Connect, a division of Main Street 1723 (Pty) Ltd, to inform you of the poor service delivery of your company. Currently 12 days of transactions haven't been received, we've made numerous phone calls, sent emails and even went to our bank to enquire about the money, but no one has taken accountability of our outstanding money. During lockdown when we made no money you still charged us your R1000 minimum fees, but now when we need your assistance no one can assist. It's now two weeks since our initial enquiry and still no feedback from your company as to when our money will be received. Very poor service, no communication.
0
Replies (0)