Carello Auto
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekS
kim S
1 reviews | Active since Jan 2020
20 Dec 2024, 18:57
Impressed
Phenomenal turn around time and excellent workmanship. A bit on the pricey side, mut my insurance covered that. Excellent customer relations from Ntando and the team. Thank you for getting my car to me before closing.
Helpful (0)
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kim S
1 reviews | Active since Jan 2020
20 Dec 2024, 18:57
Impressed
Phenomenal turn around time and excellent workmanship. A bit on the pricey side, mut my insurance covered that. Excellent customer relations from Ntando and the team. Thank you for getting my car to me before closing.
0
Replies (0)TB
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Thabo
1 reviews | Active since Jan 2020
27 Sept 2024, 11:20
The company fixed my car from an accident insurance claim
The company fixed my car from an accident insurance claim. Everything was replaced as good as brand new. The vehicle is still in a perfect condition. Great services by Carello Auto.
Helpful (0)
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Thabo
1 reviews | Active since Jan 2020
27 Sept 2024, 11:20
The company fixed my car from an accident insurance claim
The company fixed my car from an accident insurance claim. Everything was replaced as good as brand new. The vehicle is still in a perfect condition. Great services by Carello Auto.
0
Replies (0)sS
starrene S
1 reviews | Active since Jan 2020
10 Jun 2024, 20:56
Horrible service
I was asked for a R600 cash deposit on any quote, and was told my respray would be R110k, no quote was given, 😒 I went somewhere else and was given a feee quote, they charged me R22.6k
Helpful (0)
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starrene S
1 reviews | Active since Jan 2020
10 Jun 2024, 20:56
Horrible service
I was asked for a R600 cash deposit on any quote, and was told my respray would be R110k, no quote was given, 😒 I went somewhere else and was given a feee quote, they charged me R22.6k
0
Replies (0)PD
Pia D
1 reviews | Active since Jan 2020
15 Apr 2024, 07:39
DISGUSTING SERVICE from CARELLO AUTO - DO NOT GO NEAR!
Absolutely DISGUSTING service from Carello Auto. It is mid-April and I am still waiting on hail damage to be fixed SINCE NOVEMBER 2023. When taking my car in for the initial assessment, I was instructed to leave my vehicle, instead of bringing it back in once the parts had arrived. It sat UNTOUCHED for 1 MONTH. As my vehicle hire (as part of my insurance) expired, I insisted on collecting my vehicle until such time that the parts arrived. The parts arrived at the END of FEBRUARY. As they have promised me a courtesy car for the inconvenience and poor management of the situation when assessing my vehicle, they have been unable to confirm a booking for my vehicle to be attended to. It is now MID APRIL and I still don't have a date. Every time I follow up with them (because they couldn't be asked to keep me informed), I am told another story. Just this morning I was told I would have to wait ANOTHER 3 MONTHS as they can't tell me when one of their courtesy vehicles will be available! Seriously. WHAT A JOKE... Discovery Insure should really reconsider who they select as Service Providers to their insured.
Helpful (0)
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Pia D
1 reviews | Active since Jan 2020
15 Apr 2024, 07:39
DISGUSTING SERVICE from CARELLO AUTO - DO NOT GO NEAR!
Absolutely DISGUSTING service from Carello Auto. It is mid-April and I am still waiting on hail damage to be fixed SINCE NOVEMBER 2023. When taking my car in for the initial assessment, I was instructed to leave my vehicle, instead of bringing it back in once the parts had arrived. It sat UNTOUCHED for 1 MONTH. As my vehicle hire (as part of my insurance) expired, I insisted on collecting my vehicle until such time that the parts arrived. The parts arrived at the END of FEBRUARY. As they have promised me a courtesy car for the inconvenience and poor management of the situation when assessing my vehicle, they have been unable to confirm a booking for my vehicle to be attended to. It is now MID APRIL and I still don't have a date. Every time I follow up with them (because they couldn't be asked to keep me informed), I am told another story. Just this morning I was told I would have to wait ANOTHER 3 MONTHS as they can't tell me when one of their courtesy vehicles will be available! Seriously. WHAT A JOKE... Discovery Insure should really reconsider who they select as Service Providers to their insured.
0
Replies (0)GH
Gugu H
1 reviews | Active since Jan 2020
20 Oct 2023, 13:42
Carello Auto Service and Customer Care
I found myself advocating and marketing for “ Carello Auto” voluntarily so, ‘ -unprovoked 😂’ this week amongst my social circle, and this inspired me to rather leave my view on the public domain. - cos happy to do so. Carello auto is one of those tricky companies, you wish them success ( but their success is mostly emanating from someone’s misfortune 😅😅😅) But I can never hold back from their excellent service. The person responsible for customer-centric/ care and the culture ( attitude and awareness) has done an amazing job. I would like to draw attention to the manner Ntando treated me. He made me feel like I was thee only Carello customer at the time. All his colleagues aligned to the gesture each time I stepped in. He extended the customer care to ( sadly I didn’t see her at reception when I came to collect the car) but even including Veronica’s smile and coffee. The receptionist was such a warm and proper face of the culture the compony wants to exude. The attitude I experienced from Ntando and team was nothing short of phenomenal. He is a good listener, and keeps all of us in mind as if there is only one customer per day, sending daily ( I mean, daily) updates of my car. He would also take advantage of his experience to advise you how to go about with the process of having the best results, at the less inconvenience. It feels like as long as your car is with Carello Auto, you are part of the family. The ‘downtime’ feels less dreadful as it would have been with other panel beater I implore management to continue keeping this team highly motivated. It’s nothing but an indirect investment to the bigger growth and success of this compony. Big ups team! Thanks Ntando!
Helpful (0)
|Replies (0)GH
Gugu H
1 reviews | Active since Jan 2020
20 Oct 2023, 13:42
Carello Auto Service and Customer Care
I found myself advocating and marketing for “ Carello Auto” voluntarily so, ‘ -unprovoked 😂’ this week amongst my social circle, and this inspired me to rather leave my view on the public domain. - cos happy to do so. Carello auto is one of those tricky companies, you wish them success ( but their success is mostly emanating from someone’s misfortune 😅😅😅) But I can never hold back from their excellent service. The person responsible for customer-centric/ care and the culture ( attitude and awareness) has done an amazing job. I would like to draw attention to the manner Ntando treated me. He made me feel like I was thee only Carello customer at the time. All his colleagues aligned to the gesture each time I stepped in. He extended the customer care to ( sadly I didn’t see her at reception when I came to collect the car) but even including Veronica’s smile and coffee. The receptionist was such a warm and proper face of the culture the compony wants to exude. The attitude I experienced from Ntando and team was nothing short of phenomenal. He is a good listener, and keeps all of us in mind as if there is only one customer per day, sending daily ( I mean, daily) updates of my car. He would also take advantage of his experience to advise you how to go about with the process of having the best results, at the less inconvenience. It feels like as long as your car is with Carello Auto, you are part of the family. The ‘downtime’ feels less dreadful as it would have been with other panel beater I implore management to continue keeping this team highly motivated. It’s nothing but an indirect investment to the bigger growth and success of this compony. Big ups team! Thanks Ntando!
0
Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
27 Jan 2023, 10:21
Daylight Robbery
Terrible customer service. They charge for work they don’t do and new part but buy second hand. Don’t leave your car there. Don’t deal with Ricky & Ntando-both useless
Helpful (0)
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Phumzile N
1 reviews | Active since Jan 2020
27 Jan 2023, 10:21
Daylight Robbery
Terrible customer service. They charge for work they don’t do and new part but buy second hand. Don’t leave your car there. Don’t deal with Ricky & Ntando-both useless
0
Replies (0)KS