Atm problem

I was trying to withdraw my sasa money for my kids sasa card , I entered the pin and the amount it said approved then I should take my card when I did still waiting for my money the electricity went off I didn't get my money, I waited for the electricity to come back when it did I was the first person to go in the atm when I checked the balance my money was not there , I called the ATMs owner she said she cant assist me I should go to the absa branch then I called absa and absa said they cant assist me , I went to the branch the branch said they cant assist me, someone please help I live with that money I buy food with that money me and my children live with that money I have no family to help me please help me