****** by Castelo shoes

I bought a pair of loafers two years ago at Castelo hoping I’m buying high end top quality shoes. I buy a lot of high end shoes and as one would know with such you don’t always wear your high end shoes. This pair I got from Castelo I only wore them three times and on the third occasion,this past Sunday as I was removing them I realized that they are tearing apart. This is the first time I am experiencing this considering the value and the shop I was shocked to the quality of these loafers. I’m think these are **** shoes and this is supposedly to be a high end store in Melrose.

I took the pair to the shop to get a response after explaining my concerns and told them that could be a manufacturing issue and asked for assistance. To my surprise one of the managers named Sky who’s very rude and has every little to no understanding of customer care and solutions to customer complaints tells me it’s caused by wear and tear and does not bother whatsoever to look at the shoe it’s sole and inner which can easily indicate that this is not a wear and tear issue rather a manufacturing problem.

Even the director Sue seems unconcerned. I guess that how they make their money by selling **** shoes at a high end value price. I feel ****** and de*****ed by this company.

I even took pairs of shoes that are 20/15/10/5 years old to the manager to show them that they are not having this problem and she says I should take up with the manufacturer in Brazil. That’s how they deal with customers.

Disappointing customer