DO NOT BUY FROM THIS STORE ONLINE - THEY REFUSE REFUNDS - DISGUSTING

I am writing to express my dissatisfaction with the experience I had regarding my recent online purchase. I ordered four pairs of shoes on December 30, 2024, and went to the store to collect them on January 7, 2025.

Unfortunately, only two pairs were ready for collection. Upon trying them on, I found that one pair had a very poor fit, causing my feet to slide out of the shoes. I immediately requested a refund for this pair, explaining the issue to the staff and showing them the problem.

While I decided to keep the other pair, I requested that the refund for the ill-fitting pair be processed back to my credit card. However, I was informed that it is the company’s policy to issue only a credit note, valid for three months, instead of a direct refund.

I was unaware of this policy, and it is unlike any other store practice I have encountered. I explained that I would not be able to use the credit within the three-month period, as the store's stock would not necessarily offer suitable replacements, but my request for a refund was refused.

Following this, I requested that the remaining two pairs of shoes not be sent, as I did not want to risk encountering the same issue. Again, my request was declined, and I was told that if I chose not to keep these shoes, I would only be issued another three-month credit note instead of a refund to my credit card.